Oak Furnitureland Southampton, Hedge End

Reviews

1. Oliver Stevens ★☆☆☆☆

   Delivered in May 2023. Split by December 2025. You don't expect that to happen to a coffee table that cost £250. Oak Furnitureland aren't interested in helping. Apparently you're supposed to expect expensive furniture to split all of a sudden. I bought this coffee table alongside a £1000 bed, a £400 bookcase, and a £300 TV unit. I'm now seriously considering selling them because why support a brand that only cares about money?

   almost 7 months ago
2. Olivia Harris ★☆☆☆☆

   3 failed deliveries, no call no email. 12 hours waited in. Faulty drawers delivered. Disgusting company don’t waste your money.

   almost 8 months ago
3. Charlie Baker ★★★★★

   Copenhagen king size bed Sept 2025 I rang the store as I had a couple of questions about a bed before I came to look, wanted to know out of a few options I had seen on the website what was available on display. Was very helpful on the phone. I came to the store the next day and was greeted by the sales staff, I asked to see a particular bed frame I was looking for, nothing was too much trouble, I wanted to check the slats to see if they were solid oak or not, I also wanted to look at how the bed fixing were too, not an issue. Easy transaction process, explained the delivery options and booked it in there and then. Bed was on sale for a few more days and I felt like I got a good deal. Delivery arrived on time, had a courtesy call beforehand, was delivered to the threshold of my property as agreed, delivery driver was polite and friendly. Will happily return to hedge end if I have any more purchases from OFL.

   almost 10 months ago

1. Emmanuel Okoroafor ★☆☆☆☆

   I purchased a set of sofas from this store, but one of them was delivered with a visible scratch or tear. I promptly reported the issue and was advised to call a designated number. However, each time I call, either no one answers, or when someone eventually does, they claim my line is crackling—even though I can hear them clearly. The pattern is suspicious and raises serious concerns about this company’s customer service practices.

   1 year ago
2. Jahanzeb Laghari ★☆☆☆☆

   ⭐☆☆☆☆ Extremely Disappointing Delivery Experience and Unfair Charges I recently ordered a sofa and had an extremely poor experience with the delivery and customer service. The delivery driver refused to even attempt bringing the sofa through the front door, claiming it wouldn't fit without trying. I suggested using the window, and after calling customer service, he was told to simply leave the boxed sofa outside and leave—no help offered. I then asked the driver to take the item back. Shockingly, I was later informed I would be charged £150 for the return and lose the £99 delivery fee—£250 lost on a £2000 order, despite no real delivery attempt being made. I spoke to three customer service reps who all gave the same scripted response and referred to unclear, user-unfriendly terms and conditions that were never properly explained at the time of purchase. I visited the Hedge End, Southampton showroom and was told they only handle sales and couldn’t help. The whole experience was frustrating, unprofessional, and costly. I'm now being forced to either buy something else I don’t want or lose £250. Absolutely unacceptable. Zeb Laghari Order Number: OFL-10228477

   1 year ago
3. Madeleine Hills ★★★★★

   We didn’t end up buying a sofa from here but the service we received from Leon when looking was extremely helpful. He ensured to show us lots of options and was overall very friendly :) Made us likely to come back in the future when looking again!

   almost 3 years ago

1. Fiona Kelly ★☆☆☆☆

   I paid for room of choice delivery for two recliner armchairs. The two boxes were too large to bring them through the front door, so the delivery drivers were updated that they could bring them in through the bifold doors at the back of the house. They left the boxes on the patio, then the next time my husband saw them was when they were back in the van and pulling away. My husband was then left to bring the boxes into the house himself and check the contents. I phoned Customer Services to give feedback on this lack of service. Richard in Customer Services said he would phone the depot, then phone me back. I never received that call back. (Fob-off number 1). I can only assume that Oak Furniture Land are not interested in both honouring what the client has paid for (in this case, delivery into the house at least) and are not interested in attempting to resolve any complaints they receive. The website doesn't give you the option to email a complaint, which is not helpful in this busy age. Since writing the review, Adam from the Resolution Centre phoned and offered a partial review. Because it was deemed that the matter had been resolved, he asked me to amend my review, stating I would hear from the finance department within 3 working days. To be fair, Adam didn't specify which working days, as 5 weeks later I'm still waiting to hear about my partial refund! (Fob-off number 2). What is the point of offering resolution to a complaint and then not honouring it? I guess they're banking on the customer amending the review straight away, so that the company still look good. To add insult to injury, the new reclining armchairs are not that comfortable. Avoid at all costs!

   almost 3 years ago
2. Neil Pinder ★☆☆☆☆

   Never been to this particular shop but the furniture is awful. Don't buy a desk unless you're keen to develop postural problems and don't let anyone near your sideboard because if they graze it with a fingernail, it will be permanently scarred.

   almost 3 years ago
3. J D ★★★★☆

   Ordered here a few years back. Sales guy was friendly. We took delivery on time as advised by sales team. Unfortunately my desk damaged when it arrived. Oak Furniture Land sent out a repair guy who fixed it with what looked like wax. Would purchase again.

   almost 3 years ago

1. darrell fenner ★☆☆☆☆

   My experience reflects previous comments. Friendly and helpful sales staff, but useless after sales. We ordered bedroom furniture, unfortunately the bedside table was damaged. The delivery driver told me that it would be reported to the company whilst on the way to the next job. I waited a whole month and had no contact, so I phoned customer services who new that it was damaged and required us to send photos (not sure why this was down to us). Today, 5-6 weeks later we took delivery of yet another damaged bedside table. Customer services called my phone but hung up after 3 rings. I have lost an afternoons work today, and I guess it will be another afternoon soon. Not great when your self employed!

   almost 4 years ago

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