ScS - Sofas, Flooring & Furniture Southampton, Hedge End

Reviews

1. Georgia Stephen ★☆☆☆☆

   Worst company and sofa I’ve ever had. When my sofas first arrived they were broken (zips on arms) someone came out to fix it and was told it can’t be fixed. I was not allowed to return it because I “accepted the order” I accepted on the condition it was going to be fixed. I had a lot going on in life so I just kept the broken sofas as I knew by the reviews I wasn’t going to get anywhere. Well roll on a year and the sofas internal have completely fallen apart!! 1 year and the sofas need to go to the tip!!! It’s disgusting they only last 1 year and I need to find another £1,500 to get a new sofa. What an awful company!!!

   almost 6 months ago
2. Lauren Chamberlain ★☆☆☆☆

   Would give 0 stars. My mum and stepdad had been sold their ‘dream sofa’ by Karen 3 months ago. They’d specifically asked for a left corner sofa and repeated this to her plenty of times (even told her it was the opposite to the one on display) she told them it doesn’t matter as the sofa is ‘universal’ and can be built either way. They went ahead with the order, a very expensive sofa might I add. The sofa arrived- right corner not left and the man who built it said they are not universal. The sofa now cuts off the living room completely. They have called (multiple times) spoken to multiple members of staff and management that have told them she doesn’t remember saying it’s universal and there is nothing that can be done. They have saved and spent £2,500 on this sofa, Not your typical spend on a sofa. The customer service is appalling. They were told to be prepared to have a fight on their hands, in what world would you say this to a customer? They were told they should have checked their emails beforehand to check which way the sofa faced.. why would they need to do this if the sofa was sold as ‘universal’ therefore it wouldn’t matter surely? There has been no apology, no remorse or admitting fault on their hand. My mum and stepdad are devastated to have spent so much money on a INCORRECT item. The manager will not agree to collect and refund, won’t exchange for the CORRECT item. I’d advise not to waste your money on this company or this specific store at least. They’re glad to sell and take your money but when it comes to problems they’ll just turn a blind eye and be ignorant.

   almost 8 months ago
3. Gabrielle Knowles ★★★★★

   Excellent customer service from Jamie. Knew his products and what was in store...no pressure when we explained we were going to look at sofas at another store close by. Returned within minutes the other store staff couldn't even acknowledge you never mind get of their laptops all six of them.. All the staff at scs were friendly and engaging obviously work as a team.

   almost 8 months ago

1. Allie Fryer ★☆☆☆☆

   Went into Hedge End today. Was excited to try and find a new sofa. Followed around the store , full-on sales pitch . Went upstairs to get away and was followed up there also ! Please try and read your prospective customers . Say hello, explain a bit, and then leave us to have a look around. Too much. Went into a different store where they did that, gave us some info and left us alone and guess what we bought a sofa. It was cringe in SCS today. Wouldn't go back

   almost 10 months ago
2. Neil Robertson ★★★★★

   Great, good helpful staff, that weren't pushy. The sofa set we saw was perfect for us. We went to look at 2 other sofa shops,. But we had fallen in love with the suite in SCS. When we went back to finalise the purchase, the sales lady was great, professional and explained all the options and delivery details. Great service, thanks!

   almost 3 years ago
3. Tish Price ★★★★☆

   Hopefully picked some comfy sofas, good service, just horrified at the delivery charges (which are set and nothing to do with the staff) when buying large items at already inflated prices there should be no need to overcharge on delivery, with the excuse of fuel prices. But this goes across the board with other companies doing the same. 0n the whole ScS seem (at least to us) to have the best range of living furniture. Staff that are ready to help but not hassle as you browse the store.

   almost 3 years ago

1. Glencora Page ★☆☆☆☆

   Went to Hedge End store. Nice staff which resulted in buying a dining table and chairs. That was back end of September 2021. WE ARE STILL WAITING FOR IT. Nearly 11 months now and the date just keeps getting pushed. Finally got a text to say would be delivered Monday 8th August and the excitement kicked in. Received another text yesterday to say that they have had to cancel our delivery and can’t provide a new date. Oh and the Best Bit… thank you for understanding. Understanding. Firstly how condescending and secondly how dare they not provide an actual reason. I have just tried to call the number on the text so I can speak to an actual human and even though it says on the message they are open from 09:00-16:00 on Saturdays (which it currently is it says the lines are closed) All I want is the bloody table I ordered. Surely I’m not wrong in expecting it not to take nearly 11 months to make!!!

   almost 3 years ago
2. Gabor Husz ★☆☆☆☆

   Wish I never buy my sofa from them After 2 years the sofa is falling a part. The information what they told me when we bought the sofa is false. "£120 for the extra 5 years cover and don't need to worry about the £75 call out fee if anything happen" sound good but when actually need the service you get a surprise. The 120 not cover the structural damage (springs coming out,when you sit on it you can feel the frame).it's maybe a missold insurance? The customer service is not helpful they just want the 75 to check the defect under warranty. Worst quality sofa what I ever had, Worst sale team who say anything just to sell it, Worst customer service Update after they answered the review: They send this answer and this was on trustpilot a month ago. I wrote lot of email to this email address but I never received any answer. Really easy the copy paste answer for any review, this proof again how useless this company

   almost 5 years ago

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