Preferred Travel Fleet Travel Agency in Fleet

Reviews

1. Lauren Smith ★☆☆☆☆

   I was surprised and disappointed by the experience we had when booking a family holiday for ten of us this summer. When the original hotel reviews tanked after we had gifted the holiday to the wider family at Christmas, preferred travel only offered a credit note to another holiday without any offers being applied as we We’re an existing customer. There was no advice on finding an alternative, we were left to solve it ourselves. Our replacement holiday was actually cheaper with TUI when price matched with preferred travel as they couldn’t match the discounts as we were an existing customer. All conversations were dealt with on an anonymous email so you didn’t know who you were speaking to. ( I have fed this back )then came the saga of trying to use up the credit note which after months of back and forth I gave up on. At this point I just wanted a refund and didn’t want to spend any more money with this company. It was a disappointing experience from a local company and I have been an advising friends and family to avoid. Don’t make the same mistake I did! All I wanted was a refund or credit note direct with easy key but was told o had a two day extension to book a holiday after the original balance was due and I was in discussion the with owner. It’s ever more infuriating knowing the deposit would have been lower booking direct with easyJet and I would likely have got a credit note.

   1 year ago
2. Mary Taylor ★★★★★

   Shop was closed due to Easter weekend but l was sent a text after l left a message to email my enquiry. Sophie said she was working from home and could help. Within an hour my holiday was booked. Sophie was very knowledgeable and booked us the best and cheapest flights. She also gave me information on how much it would cost for a villa upgrade emailing me a photo. First time we have used Preferred Travel but we will definitely be using them in the future. Sophie was lovely.

   1 year ago
3. Katie-Louise Brennan ★★★★★

   We have used preferred travel before and they were amazing so for our first family holiday as 5 we didn’t think twice. We have a 16 year old with additional needs and a 4 year old that can be very demanding so trying to find an apartment that can cater for us all together and somewhere that was child friendly but not to far away on a plan was going to be tricky. Jessie provides us with different options all that met our requirements and budget. It was a very smooth journey there and back with transfers included. The whole holiday was incredible from the moment we arrived at Gatwick. We alerted able to spread the cost to make it affordable also. Thankyou so much Jessie and everyone at preferred Travel Fleet. We are super grateful for your help.

   1 year ago

1. Kate Brant ★★★★★

   Fantastic service first rime using bit defiantly won't be the last. Welth of knowledge and great customer service

   almost 3 years ago
2. Kelly ★★★★★

   I just had to leave a review after having such a positive experience with Paul from preferred travel. They were so helpful and sorted out the issues we had with our hotel whilst we were still away on our holiday, like it was not an issue and no trouble at all. The personal touch you receive is fantastic and I would not hesitate to book another holiday with them.

   almost 3 years ago
3. Matthew Hughes ★☆☆☆☆

   Was over here from Australia and went in to ask where the nearest covid testing station to get a fit to fly test was and the young lady assistant asked if i had booked my flight through them and as i had not she said that she could not help. Well thank you for the kind help and keep the good work up.

   almost 4 years ago

1. Mark Sherwin ★★★★★

   So impressed with the Preferred Travel team in Fleet. Trying to manage travel arrangements during CoVid is far from easy. We’ve changed destination, dates and costs 3 times in as many months with the dynamic situation and the team have been immensely helpful, responsive and committed to helping us go on holiday! It’s a tough time for travel agents, but in my view this experience shows why cutting out the middleman is not a great idea. Without Preferred Travels help I’m sure we’d still be chasing refunds and be left with flight vouchers. Instead we are going on holiday! Thank you.

   almost 5 years ago
2. Lisa Hawthorne ★★★★★

   We love preferred travel. All the staff are approachable and knowledgeable. They really listen to what you want, affordability, unique destinations, popular destinations, family friendly or adult only, relaxing, adventurous. You name it they can help. We have booked quite a few holiday through Preffered travel and everytime we have had an amazing experience. If you want a fabulous holiday go here! X

   more 6 years ago

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