Absolutely excellent service. Driver arrived on time in spite of the late pick up and got us home safely. I couldn't have asked for more. Well done.
The drivers are amazing, always very friendly and take a genuine interest in their customers. The Biggleswade office controllers - also amazing! But when I have to call the operator because there isn’t a notification about the driver being on the way, you insisting on saying “3 minutes away” (already 10 minutes late) and even after pleading for honesty and not to lie, yet the operator keeps insisting “yeah 3-5 minutes from you now”, the taxi arriving a further 20 minutes later - please stop it!! If you can’t fulfil the job, just say! If your drivers are all busy, just say! When you confirm a time, then when given a chance to correct it you choose to be dishonest, it leaves the customer at a point when it’s too late to access alternative travel options - missed trains, late for appointments, late for work, late for connecting trains, or whatever else the purpose of the journey is, the knock-on impact lands on the customer!
Driver lovely. Price ok. The person taking and passing on details of the journey wasn't either. Sent driver to the wrong entrance of the railway station and gave him inaccurate details for the destination. We sorted it out by phoning the driver direct when he phoned us to say he'd arrived, at the wrong place. Sorted out amicably, but not impressed by the first point of contact.
I read a lot of negativity about this taxi company and wasn't sure whether to try them or not but I haven't had a bad experience with them. It's been positive all round. Drivers are super friendly and even spontaneously turning up and asking for a taxi. They managed to sort one. Even managed to book a taxi on a Sunday night on the app so I could get home. Would 100% use them when I need them great taxi service!
Terrible condition of a car to pick me up and take me to Stansted airport. Car was not safe to be in at all. When I rang to complain I got told next time to ask for a normal car! That’s the customer service for you. Nothing against the driver but the car was a rust pit, full of rattles and the seats moved when the car pulled away. Would not recommend at all. Poor poor customer service.
Booked a cab, told dispatch needed to get a train at a certain time, needed driver at door spot on time we agreed, he said no worries.. Driver turned up 10 plus late and I missed my train as a consequence, not drivers fault, tried his best once I told him , dispatch issue.. seem more expensive than other local firm too, as well as late . 2 star as driver tried his best!
Fast and lovely service from the company. I use all the time for work and lesuire and can count on them to be on time. Very understand company for people with health/physical conditions. Best taxi company in the area. Driver Lala very friendly and made me/passengers feel welcome!
I use them few times. Overall I will give to them 2 stars, why? 1. The save for them is just that fact there are on time. I never had problem with booking taxi. 2. When you make phone call every thing is good, asking for the price from point A to B and it’s alright when you pay with cash. Few times I paid with Apple pay and after all they charged me extra few pounds. Once it was about £1.50 but last time it was £2.65…. The question is for what? If on the line guy says let say £15 why they charge extra few pound’s? 3. One of the drivers force me to give good review in the Google. I went to the car and we start talking. After 2/3 minutes he just stop conversation and asks me for review and google. I said yes but I will do that later. He was like “op you can do it now by giving us 5 stars review” I was like what? He was Non stop on about and I just say yes to leave me alone. When we been on the stop lights he just checked when I wrote and how many stars I give… that was my worst experience with a taxi man ever.
Yes, I had an important meeting and to be sure I ordered a taxi the day before to be sure that I would be on time and I would have 30 minutes of spare time on the spot. the taxi showed up 15 minutes after the appointment had been made. I do not recommend, always late, any driver has a different fare. despite the exact same route.
Would leave minus stars if possible. They turned up 25 minutes late to my wedding with not enough cars, causing guests to be late and some having to drive instead. We had booked weeks in advance so there was no excuse for this level of service.
Village Cars is located at Station House, Station Rd, Biggleswade SG18 8AL, UK
You can contact Village Cars at +44 1767 600300
You can find directions to Village Cars by following this map link