Customer service is not their strong point. Strange opening hours. Wish there was somewhere else to collect prescriptions
I visited Day Lewis Pharmacy in Spencers Wood after being referred by my GP. I asked to see the pharmacist, Christopher MaCann, but was relayed through the cashier instead. She checked my swollen finger, spoke to the pharmacist and told me it was an infection with nothing they could offer, but said I could wait 20mins to speak to the pharmacist if I wished. I agreed to wait, but overheard the pharmacist expressing irritation about why I still wanted to see him. His attitude came across as unprofessional and dismissive. I won’t be returning to this pharmacy for sure.
Very poor customer service and communication skills. Needed some medicine urgently was promised by Swallowfield medical practice (confirmed three times it was sent) the prescription had been sent to day Lewis (triple checked by the receptionist at swallowfield) but because of it being late on a Friday there didn't seem to be the urgency to get this sorted for us. I was also sent home and asked to come up just at 6 and reassured it should be there by then. It wasnt and was a strange pointless thing to suggest. Our poorly 2 year old son who was very uncomfortable and it put stress on an already stressful situation. I will be avoiding at all costs this practice.
The most terrible customer service I have ever experienced. This in addition to the level of dirt ( dust and hair) on the shelves where the medication is displayed .This pharmacy needs to be shut down. The service is appalling , the pharmacist who was on duty yesterday , the 11th of may have zero customer skills and for a healthcare provider zero care for the customers . I arrived at the pharmacy at 17:59 hrs just to find the door locked. I have knocked and the pharmacist opened it just to let the customer out. I have literally begged him to dispense me the med on prescription but ignorantly said it’s 6 pm and the pharmacy is closed but they open again next day. I am a nurse and work shifts and I explained this to him I will be working shifts until Monday and I am already out of medication for one week. He literally was not interested and shut the door in my face. I will never use this facility again. One star review is far too much considering how dirty the place is and the level of rudeness towards the customers. On a different occasion the pharmacy assistant asked me out loud what medication I am expecting. Clearly confidentiality is out of the question for the place as well. Every staff needs to be properly trained in talking to the customers as well as the place in itself which is in desperate need of a proper clean. I will report this further as I find it unacceptable!
Most horrible experience. NHS referred us to them and that wad the most horrible experience extremely rude staff didn't care 1 bit about my sisters questions and literally pushed us out
I think this pharmacy is only still in business as it's the only one in the locale. Appalling customer service. I usually drive miles out of my way just so that I don't have to use it, but on the occasions where I do go there, each time I'm reminded why I usually don't bother. On this latest occasion, I was the only customer in the shop and was ignored by 3 people in the dispensing area. The first employee deliberately walked away from me at the counter when she must have known I was there, after about a minute of standing there being ignored (ie no acknowledgment) I said "Excuse me ..." and was ignored by all 3, then a second employee who was at a computer facing me walked to the back of the dispensary and started sharing her plans for improving the filing system with her colleagues, then came back to the computer again .... no acknowledgment of a customer standing there, but they knew I was there. So I said: "Hello ..." and she looked up and tutted as if I was being such a nuisance ... and I got the full Basil Fawlty treatment as she scorned me that she "was just in the middle of something." But I think the non-urgent filing system should be secondary to an actual living customer stood at the till waiting to be served! So please, Day Lewis, get your act together. Customer service is important in any public-facing business - and definitely ranks more highly than getting your filing sorted. I shall continue to avoid buying from you in the future and will let Day Lewis management know why. On a personal note, I felt really upset and invisible and angry as I drove away from your shop. Is that really how you want your customers to feel?
Very friendly and knowledgable staff that took the time to give sound advice and offer suitable treatments. Picking up a prescription was easy to do and ready within minutes.
Not friendly stuff and very long waiting time, even tho preoredered 6 days in advance.
It was a pleasure and fantastic experience using Google maps, it's so accurate and easy to locate anywhere one is finding it difficult to get to
Having lived in the area 3.5years and not having a choice as to where to collect prescriptions from, I can honestly say that this is the worst pharmacy I have ever had to deal with. They are so unhelpful and rude; despite errors on their part there are never any apologies and you are always made to feel you are an inconvenience to them. Wait times are inexcusable and even with notice, and calls in advance to confirm, the amount of times they are out of stock of apparently pre-ordered items is just shocking. The attitude of the staff is appalling.
Day Lewis Pharmacy Spencers Wood is located at Welford House, Basingstoke Rd, Spencers Wood, Berkshire RG7 1AA, UK
You can contact Day Lewis Pharmacy Spencers Wood at +44 118 988 2882
You can find directions to Day Lewis Pharmacy Spencers Wood by following this map link