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Reviews

  1. Eva Louise ★★★★★

    I was helped today by an endearing young lady named Chand. Before here I was dissatisfied and appalled by the service of a total of NINE other employees. 123456789, count them on your fingers, embarrassing. One of them even gave me the delight of waffling at me telling me to go home (I know what waffling at a customer looks like, I worked in retail, it’s rude and unnecessary.) but alas, Chand walked into my customer experience and made absolutely everything amazing. She was clever, switched on, attentive, kind, understanding, devoted, professional, funny, transparent, she didn’t even bad mouth any of her coworkers (respect because I was complaining about them), so loyal too, clearly a better person than most, competent, engaging, and ultimately did everything in her power to turn my shopping experience around! She is amazing and anybody working in customer service should strive to also give her level of commitment to their work. Chand!!!!!!! The amazing Chand!!!! Thank god because I was genuinely considering never coming back to boots. Saved the day!! Thank you!!

  2. Andrew Fernandes Omari ★★★★★

    l visited Reading Boots Store at the Oracles on Saturday 22nd November 2025 to get my regular Clinique Shaving items, on my visit l happen to experience an excellent Customer Service from the attendant by the name Ayah in which l was very pleased by her service, she is very knowledgeable, very friendly, very patient with the ability to go above and beyond to ensure that customers gets good customer experience when they visit the store, clearly she is a very valuable member of staff for she adds value to the team. Once again thank you Ayah for your good Customer Service.

  3. Lauren Lo ★★★★★

    Absolutely fantastic service from Lisa (Elizabeth) at Boots! She was extremely knowledgeable, patient, and even went to restock Bioderma Sensibio H2O to help me find what I needed. While some other staff seemed less attentive, Lisa’s professionalism and dedication made my visit a truly positive experience. Also, a big thank you to Yuki at the Boots Pharmacy, who was incredibly caring and helpful when in urgent need to purchase a cooling gel packs for allergy.

  1. Esraa Suleiman ★★★★★

    I had the pleasure of being helped by Lauren in nyx , she was so kind and helped me choose the right bronzer and blush as well as the best skincare for me. She has amazing customer service skills and I will definitely be returning. Also Emma in Clarins Thank you for not rushing me and giving me the chance to try out products until choose what I liked, I will be coming back to get the products recommended to me again. Thank you both so much

  2. Jameela Gidden ★☆☆☆☆

    **Boots – Appalling Customer Service Experience** Absolutely shocking experience at Boots. I was completely ignored by multiple members of staff who made no effort to help or even acknowledge me. No “please bear with me,” no polite explanation — just flat-out ignorant behaviour that made it feel like customers were an inconvenience. It was genuinely one of the worst displays of customer service I’ve encountered. If it hadn’t been for Emma — who, unlike the rest, actually works for Boots and not one of their third-party concessions — I would’ve walked out. She was at least courteous, got the keys, and made an effort to help me find the lipstick I was looking for. In the end, I didn’t get what I came for, but Emma deserves credit for trying. The rest of the staff? Frankly, disgraceful. Boots should seriously reconsider how they train (or hire) their floor staff. A completely disappointing visit!

  3. Hazza Dude ★★★★★

    Recently I was in boots and had the best customer service from a girl called Alex. She was so helpful and caring and answered all of my questions/queries. She is a great example of how every employee should act. I thoroughly enjoyed my visit to boots and will most certainly come back again.

  1. dvder10 ★☆☆☆☆

    You Cannot Contact The Pharmacy On That Phone Number! Tried phoning on 3 different days at different times each day. No one ever picks up so it auto-hangs up. Pretty confident at this point that the phone number listed isnt actually their phone number.

  2. Pavleen S ★★★★★

    I had such an amazing experience with Alex T at the fragrance department. She was so sweet and helpful, giving me such great recommendations and advice about choosing an aftershave. She was so nice and had such a good energy about her!! She was one of the nicest people there, with her amazing customer service

  3. Jasmine Young ★★★☆☆

    Boots, Oracle in Reading... for several days I'm trying to phone their Pharmacy, but even the initial answering phone is not picking calls up. It rings and rings... my 55-year-old son is seriously ill and the Surgery insists we contact Boots to request from them essential medicine for my son. Even Boots on Broad St is not answering their calls to enquire whether the Oracle Boots phone is out of order. This scenario is happening over and over again. Patients can die in these situations...

  1. Sadheesh Radhakrishnan ★★★★☆

    This is one or the shop I regularly use for years. But one disadvantage is over many years there is no much improvement or changes on the design and all. The self billing counters are good now a days. Some staff are very less less knowledgeable and not that helpful. It was never like that during few years back. Now a days only it is like that. The front shutter is closed now a says as permanent which is spoiling the view

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FAQs

What is the address of Boots?

Boots is located at Upper Ground Level, The Oracle Centre, Reading RG1 2AH, UK

What is the phone number of Boots?

You can contact Boots at +44 118 958 7529

How can I get to Boots?

You can find directions to Boots by following this map link

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