Speedline Taxi Milton Keynes, Bradville

Reviews

1. Kimmie Famero ★☆☆☆☆

   I pre booked a taxi on the 19th Nov, for 11:55am as my work shift starts at 12:15. It’s a minimum of 10mins drive so 20mins is plenty of time for a relax drive. I looked at my app at 11:52 and my driver is still quite far, around 12:03 I noticed he’s still hasn’t moved much from his previous location. Around 12:08 I rang the company to explain that I start in 7mins and the driver is on the other side of the road. I was panicking on the inside so I didn’t say anything to him but after giving me some attitude about the how to close his door (when I haven’t even close it yet) I then explain to him I start my shift in 5mins and this was pre booked and he should have arrived 15mins ago. He got so defensive he was driving slower because he was busy shouting at me (I have some recording as I wanted to show my Manager why I was late). We had a back and forth argument in the car cause I told him I was literally watching him driving on the app and he didn’t come to my house on time but if it’s the other way around, we usually get charge for that. But if it’s them, there is no consequences for them being late (I pre booked this 45mins prior btw). Driver was Jonathan (WG7 3VY..) another incident, I have also pre booked a taxi coming from London, and for some reason my driver was driving around Bletchley area (I saw him went pass the train station on my app, I have screenshots of these). I had a 45mins delayed whilst waiting for my train in London so I just wanted to go home specially it being a cold night. Once I arrived in MK I waited for my other taxi as the one driving in Bletchley area cancelled for some reason. The next taxi stopped around Loughton area and when I rang Speedline 3x they said it’s another 20mins wait, over all I had to wait for over 40mins (since I arrived in Mk)to get home when it’s a 10-15mins drive if only the pre book works. The one that cancelled on me whilst driving around Bletchley area is Fiaz (KF18WM..) I’m leaving one letter of their plate numbers (both taxi drivers). I have more..not all drivers but a few was enough to put me off this company

   almost 7 months ago
2. J Ali ★☆☆☆☆

   IF IT WERE POSSIBLE, THIS WOULD DESERVE A 0 RATING The service is poorly run from start to finish. Bookings are made through the app, yet drivers regularly accept and cancel rides repeatedly, often causing long delays before anyone actually turns up. Even when you pre-book for a specific time, the same chaos applies. Instead of simplifying transport, they seem determined to complicate it. On one occasion while travelling to work, I was informed mid-journey that the driver’s card machine “was not working,” despite card payment being my usual and agreed method. When I contacted the booking office to resolve payment properly, I was subjected to abuse from the driver, including being verbally insulted and spoken to in an aggressive and demeaning manner. Given the behaviour, I refused to continue the journey and exited the vehicle. The driver then attempted to intimidate me further by steering the car towards me before driving off, continuing to shout abuse. This was completely unacceptable and intimidating behaviour. I reported the incident to the booking office, expecting it to be investigated. Instead, my account was blocked from the app entirely — effectively silencing the complaint and protecting an unprofessional, untrained driver. No explanation, no resolution, no accountability. To make matters worse, attempted charges for the ride continued for several days afterward, despite the journey having ended and the incident being unresolved. I was forced to block my card to prevent this. This was the final straw. I deleted all of their apps and will never use or recommend this company again. The service standards, driver conduct, and customer handling are appalling. It is clear that the owners have no genuine concern for customer safety, fairness, or accountability — and therefore nothing will ever meaningfully improve.

   almost 7 months ago
3. Josh Meakin ★☆☆☆☆

   Dont bother pre booking. Pre booking actually means presenting a search to be made. You can book all you want but all it is going to do is just search for a driver at the time you have requested which isn't that prebooking means. There should be a taxi ready to take this booking. You dont book a table at a restaurant to then wait in a queue when you get there. Do not use this company.

   almost 11 months ago

1. dribbler23 ★☆☆☆☆

   In 35 years of driving, I have never experienced such appalling driver standards. The journey from Milton Keynes to Northampton made me feel physically sick. The driver pulled out on oncoming traffic, drove too slow and too quick, braked on bends, drove in the middle of the road, pumped on the throttle pedal, hit the brakes in a straight line for no reason, failed to cancel indicators, got in the wrong lane for almost every situation, annoyed drivers behind, took the most indirect route available and asked me where we should go. If you think this sounds petty, please believe me when I say that the experience was the worst of my life and worse than any learner I have encountered. I genuinely looked for the camera because I thought it was a wind up. If you book this company and end up with this driver, I will feel sorry for you. I would give minus 5 stars if I could.

   1 year ago
2. Phil Parry ★☆☆☆☆

   This taxi company has a real problem with drivers accepting jobs and then not turning up. The even better news is that they still charge you when you cancel due to a no show. Disgusting customer service. NOT RECOMMENDED!!! PS oh and don’t be taken in by the quick response from them. I emailed them back as per their request and they didn’t even respond.

   1 year ago
3. Moka Plays ★☆☆☆☆

   Very much USED to be a solid choice for anyone in MK, but NOT NOW. I've found charges on my bank statement that I never authorised on days I never even used them and the woman tried telling me "it's showing as a minus as its being refunded from us". No sweetie... that isn't how banking works. Also through using the app X amount was secured and when I arrived the driver tried saying I needed to pay him via cash, then it changed to SMS, again No I even showed him my proof that I've paid with their OWN receipt you get via email. He still tried to argue until it went through on his screen. Not even given an apology, then he waited outside my work place for a creepy amount of time... not pleasant at all. You can see by the many other negative reviews that it's gone so downhill considering raffles, skyline and speedline are all the same now. Never known a company not care about the terrible reputation they have. Such a shame as there are some nice drivers

   almost 3 years ago

1. Enrika Kartel ★☆☆☆☆

   More like 0 stars. . Terrible company that charges people as they please for no reason simply because they have your bank details. Drivers have cancelled on me severally yet you have to pay for their cancellation. Spoke to ‘ Risuan’ on the phone in regards to the cancellation and his resolution was to take the issue as further as I want. Safe to say I will not be using this scam of a company again.

   almost 3 years ago
2. Samuel Mortimer ★☆☆☆☆

   The company of Speedline/Skyline used to be the best transport service available in Milton Keynes until recently. Over the years, my partner and myself have spent thousands of pounds due to my disability. For the majority of 2022, the service has started declining to awful levels. This leads to last night and the journey which has made us choose to never use this company again. The driver asking us multiple times if we can pay by cash - even though our £15.70 had already been reserved on card. When we get to our destination, the company tired charging us an extra £4.30 for our journey... even though we did the EXACT same journey a few hours prior. When I called to query this, I had a range of different answers. One person explained that this fare was added due to snowfall... which the next person I spoke to told me that the snowfall extra fee was only for the morning. This leaves a massive question of where the extra £4.30 added to the fare has come from, which no one can give me a direct answer. Even more confusing is why our payment method was changed to cash at the end of the journey, even though the funds had been taken from our account before getting in the taxi. I am utterly disgusted with the service from last night, considering the amount of money I have spent with them over the many years. We are now being called by the company asking for us to pay the fare and the added extra cost without explanation - which I can assure I will not be paying. I have contacted the relevant ombudsman with all concerns from this journey and will continue to fight this battle until a reasonable explanation and apology has been issued by the company for this stressful ordeal.

   almost 3 years ago
3. simon wingrove ★☆☆☆☆

   Booked from station, and I have a small folding bike with a protective cover (very clean) driver turns up and doesn’t fancy job so says no!! Wow what great service, get another cab sent and have to wait again!

   almost 3 years ago

1. Cara Barker ★☆☆☆☆

   It's sad that this company has now become so unreliable left stranded on multiple occasions since June. Can't rely on being picked up to make appointments or the train

   almost 3 years ago

FAQs