Martin & Co Stoke on Trent Lettings & Estate Agents Hanley, Stoke-on-Trent

Reviews

1. Natalie Amor ★☆☆☆☆

   I have never dealt with a more incompetent or shameless letting agent in my life. Not only was the property riddled with issues caused by the landlord’s own corner-cutting, but they also want to charge a small fortune to live in a dated, dreary house the only thing that appealed to us was the space. The house was practically held together with tape and wishful thinking from day one. Poor workmanship everywhere, fixtures that barely functioned, no modernisation of the property or any improvements in what looked like around 10-15 years, then when we thankfully gave our notice to leave the property the letting agents along with the greedy landlord tried to take our full deposit and more, along with over inflating the prices of simple fixes such as £40 for a light bulb! Instead of acknowledging the landlord’s negligence, they tried to fabricate responsibility and push through unjustified charges. Their communication was evasive, unprofessional, and completely lacking in accountability. One particular staff member named Athmika lied on her emails so much so it was borderline illegal, she had very little knowledge of the DPS guidelines and how it functioned, and even went as far as to say that the property was fully redecorated when we moved in - which it was not, by Martin & co’s own check in report everywhere was scuffed and chipped so is their own staff member the liar or was their own check in report the liar?! Needless to say we disputed their ridiculous, greedy and false charges with the DPS. Our deposit was £1500, they were claiming £3200 in charges, baring in mind we lived there for only 12 months. Funnily the previous tenants came to collect their mail whilst we lived there and they had exactly the same situation when they left the property, we have even compared notes and they tried to charge us both for the same things that somehow never get fixed! Another side note the landlord left us without a functioning front door for 4 months, he had several ‘contractors’ come out and they all told Martin&co and the landlord it needed a new front door, yet they constantly tried to get someone to ‘just fix it’ it was only when we said we would withhold the rental monies till it was sorted that the door was actually replaced. Martin&co ‘managed’ this property so it makes me worry that they are happy for tenants to live in homes that are unsafe and without another point of exit should there be a fire. If you value honesty, transparency, or even basic competence, do yourself a favour and stay far, far away from this agency. They are more interested in covering up the landlord’s shortcuts than treating tenants fairly. They are happy to get you signed up, yet when you leave they are just as greedy as the landlords themselves. Judging from a vast number of bad reviews they currently have, it happens to pretty much everyone who exits a property with them! Save your money and go to a reputable estate agents for your lettings, thankfully we have now purchased a property through bridgefords who were absolutely exceptional and don’t have to contend with greedy landlords and unprofessional estate agents again!

   almost 8 months ago
2. Gypsy Rabbit ★★★☆☆

   Claire helps move the transaction forward and removes blockers. Sales negotiator & progressor is a nice lady with good communication skills but these roles aren't for her - I am sure she will fit into another role nicely but just not these ones! You have to hand hold her and tell her what to do 99% of the times. Sales negotiator cannot be cold! Sales negotiation and progression is not just about passing emails here and there.

   almost 8 months ago
3. Lívia Verebi ★★★★★

   I can’t speak highly enough of the team at Martin & Co Hanley. From the very first enquiry they have been nothing but kind, professional and incredibly helpful. Renting property can sometimes feel stressful but they made the whole process smooth and easy. Everyone was friendly and approachable. Special thanks to Kim who was making me feel completely supported every step of the way. Many thanks.

   almost 8 months ago

1. Niyibizi Serge ★★★★★

   I recently viewed a property and went through the tenancy process with Martin & Co Stoke on Trent Lettings & Estate Agents and I couldn’t be more impressed with the experience. From start to finish, everything was handled with professionalism, clarity, and genuine care. Communication was always prompt and transparent, and I truly felt supported throughout the process. What stood out most was how respectful and considerate they were. I am grateful for the positive experience and would not hesitate to recommend Martin & Co Stoke on Trent Lettings & Estate Agents to anyone looking for a property. Thank you very Much SN

   almost 9 months ago
2. Jan Prendergast ★★★★★

   I have been dealing with Martin and Co for at least the past 18 years with rental properties and have always found them to be efficient, fair and attentive to customer needs. I have just sold a rental property with them. Nick has constantly kept in touch with any progress and has gone above and beyond what is required of him and for that I will always be grateful. The other staff at both Hanley and Newcastle have always been great too. I could not wish to deal with a better company. Thank you.

   almost 3 years ago
3. Carolyn Freeman ★★★★★

   The staff have always been informative and pleasant, any small repairs needed in our rental property have been dealt with quickly and competitively. They have sent photos of our property inside and out on a regular basis, giving us complete peace of mind, our tenants have been very good due to the thorough checks that Martin & co have carried out. We have now been dealing with them for more than 10 years and would recommend them.

   almost 3 years ago

1. Carib Courier ★★★★★

   I was having a difficult time even being considered for a house until I was connected with Darcy and Steve at Martin & Co. Being new to the UK presented many challenges I wasn’t quite prepared for, housing being one of them. With their help I’m finally moving into a location that accommodates me. Actually better than what I thought I would be able to get. Just wanted to say thank you for everything

   almost 3 years ago
2. Howard Copeland ★★★★★

   The team at Martin & Co have always given a great service. As a landlord over a number of years I have found all my tenants through the Lettings department. I would recommend them to any landlord. This time round I would like to thank Steve, Darcy and Kim for the smooth process of finding a new tenant.

   almost 3 years ago
3. Richard Greaterix ★★★★★

   Lovely people to deal with, and they got my apartment rented out and moved in, in less than a month, and that was over Christmas. I will not hesitate to use you in the future for any lettings I need. Thank you all so much for your hard work, all the best, Richard and June.

   almost 3 years ago

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