Masuri Group Ltd Clothing Store in Winchester

Reviews

1. Dean ★★★★★

   I cannot fault NX Teamwear and Masuri at all. In fact I’d actively encourage dealing with them. Working with Elliot Wright has been an absolute joy. He’s changing the way things are dealt with - After much deliberation and MANY questions - lots about the negative reviews on Google, he’s been true to his word and gone above and beyond at every stage. The entire process has been made easy simply due to incredible communication, reassurance and work ethic. There’s never been any pressure and there was never any running away from the fact that Masuri and NX Teamwear have suffered with some customer service issues and poor reviews in the past. I was given cast iron assurances that these were now issues that were behind them and I truly believe that. My club spent a great deal of money on an order and it was ordered, processed and delivered within a week. In the interim I was sent samples, mock ups, and any edits or changes. It’s an important part of a club, the kit, we trialled a number of things and at no point was any of it any trouble at all. We now have a club shop set up and we look forward to a great working relationship for many years to come: Please don’t hesitate - give Elliot a shout, he’s so professional, affable and will do you proud, Thanks for everything, Dean

   almost 9 months ago
2. S B ★☆☆☆☆

   I would avoid using this company at all costs. The customer service is shocking, the lead times are made up and you'll probably be waiting an extremely long time to actually receive anything. If you have an issue then don't expect to be able to contact anyone about or even receive a reply. Would give negative stars if possible.

   1 year ago
3. Gillian Kenworthy ★☆☆☆☆

   Avoid - ordered navy, black arrived, ok, these things happen. Emailed, no response. Messaged on the website, no response (done over the course of a week). Have sent trousers back asking to also be reimbursed for postage. Will be amazed if I actually get refunded for the trousers without having to fight for it. Rubbish communication!

   1 year ago

1. Fehzan Qureshi ★☆☆☆☆

   Awful service. Zero communication and no response to any of my chase up emails. Also waited 30 mins to speak to someone on the phone and they hung up on me after they answered. I had requested a refund but instead they have decided to send my order that I know longer need without again any communication. Almost £200 wasted. I will be looking to take this further if a response is not received.

   1 year ago
2. Charlotte Burrill ★☆☆☆☆

   Made an order for school uniform, no order confirmation, email to chase a week later, no response to first few emails, call nobody answers the phone. Eventualy keep trying and speak to someone who says they will chase but are too busy to call back with the update. Shocking given the price paid for the clothing! Avoid if possible!

   1 year ago
3. Mr Morgs ★★★★★

   Excellent customer service from Callum and his team, in the speedy replacement of a cricket helmet. Highly recommended.

   almost 4 years ago

1. Charlie Lang ★★★★★

   Great products and amazing customer service. A part went missing from my stem guard and they were able to replace it in time for my next game!!

   almost 4 years ago
2. Kevin King ★★★★★

   Great sports clothing, definitely contact again if team clothing is required

   almost 4 years ago
3. Magnus Pierre ★☆☆☆☆

   Experienced extremely slow service for over 2-3 years for normal orders and club orders. No professionalism.

   almost 5 years ago

1. Sammy Jay Patricia Semi Louise Alice ★☆☆☆☆

   Not acceptable service took over 2 months to receive orders. Excuses after excuses would not recommend this company one bit

   almost 5 years ago

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