Aspire Housing Newcastle, Newcastle-under-Lyme

Reviews

1. Lisa Baines ★★★☆☆

   Compared to a lot of social landlords in the UK. Aspire do offer a lot more support than many do. The repair service is improving and they do value tenants feedback in regards to this. However certain departments most definitely need improvement. The rent team in particular. Calling people and not leaving a message doesn’t class as contact. Also some empathy and understanding is required. A social landlord, but your rent team don’t reflect that. Maybe a few training courses and a little more respect and understanding.

   almost 10 months ago
2. Courteney ★★★★★

   I don't understand the negative reviews. Came from private renting to Aspire and honestly the best landlords I've ever had and I love my house.

   almost 10 months ago
3. Riley Raccoon ★☆☆☆☆

   0 stars if I could. Absolutely the worst landlord in the history of landlords. They are systematically ripping everybody off by consistent overcharging and concealment of that fact (FRAUD). They refuse to compromise on subjects, citing that anything needing done is an "adaptation." Kitchen drainage has a recurring blockage (cannot be avoided), Aspires answer? "wash your dishes in the bathroom sink." THE BATHROOM SINK!!! so, what about laundry? They do no vetting whatsoever on their tenants, and most of their properties have a stark drug dealing problem that they refuse to address. Not to mention I myself have been strong-armed into allowing people into my property to conduct what I deem an unnecessary repair. (not broken, just temporarily moved for my needs) On the subject of needs, aspire don't seem to really care about individual needs, only their bottom line. Worst people to deal with, like talking to brick walls that can only speak in red-tape mumbo jumbo. The places they are shopping to the paying public.. I wouldn't board my dog in. Avoid at all costs, you have been warned!

   1 year ago

1. daniel maddison ★☆☆☆☆

   Be AWARE if any aspire vans park by your car . Always check for damage. This company has parked by my car and damaged it and are now refusing to pay for the damage. Il be taking this further

   1 year ago
2. S P ★☆☆☆☆

   I'm writing to you because I want to make sure you're aware of job that needs to be done on 31/03 HSG-1755838 Long story short, Aspire can't finish one job from June 2022 1) On June I booked Aspire because I had leaking in my room. They have sent guy who did inspection and he said problem is outside the building. He said he will book everything for me. So I got message that someone will come around August as scaffolding needs to be set up first 2) Aspire arrived but they put scaffolding on the wrong side of building ! I came downstairs to explain Aspire workers that they're on the wrong side. After short conversation they said sorry they did mistake. Next available slot for this job were on October. 3) On October Ive been told someone from Aspire arrive but I wasnt at home. Im working from home and I was aware that someone will come on that day so I was waiting all day as scaffolding was set up from months (still on wrong side) so I wanted to make sure someone will do the job . 4) I rang Aspire multiple times saying that they havent even moved scaffolding so they need to do it first then send someone to do guttering. Thats not really my job to give you instructions what needs to be done first. Also I said I dont have to be at home as the job to do is outside the building, ive been told many times they dont need access to my flat. 5)I get another appointment for 6/01. Still scaffolding hasnt been moved so I rang scaffolding company and ive asked them to move it as I knew Aspire wont do anything or they will come and say ohh sorry scaffolding isnt moved. So again im doing your job. Finally I get phone call from scaffolding and they said they will move so its ready for 6/01. They did what they've promised so I was waiting patiently for Aspire to arrive as everything was ready. 6) Aspire didnt arrive on 6/01/23 at all. When I rang you Ive been told ohhh we're so sorry We dont know why no one showed up on 6/01 We will investigate and we will give you another date This time 23.02 and after week date was reschedule to 31/03 !!! That's not even funny anymore. Im writing to you as Im sick of waiting now for 1 job to be done. You cant finish one simple job from 10 months ! Im writing to you as I want to have confirmation that someone will arrive on 31/03 to actually do the job. Not inspection, not job on the wrong side, not someone who will come without tools. I want confirmation that job will be done on 31/03 and you know what you're doing. Then get rid off scaffolding straight away as all my neighbours are sick of it as well. 10 months is well enough to do this simple job.

   almost 3 years ago
3. Bernadette Smith ★★★★★

   Top marks for prompt service in fixing my boiler, Rang them at 9am and they arrived within the time scale given. Very polite and efficient. Well done aspire housing.

   almost 3 years ago

1. Joanne McGourlay ★☆☆☆☆

   This is the fly tipping on the new development on Wilmot Drive Aspire say they won't move it even though its on their land, this is the Stigma they want to tarnish the development with

   almost 3 years ago
2. Master Khiann ★☆☆☆☆

   Repairman came about 30 past 4. Said he needs to call his mate to bring a ladder then went back to his service van. Bloke just went off afterwards without informing us anything. Bad service

   almost 4 years ago
3. Mr Windsor ★☆☆☆☆

   They've been working on the way back from the service provider. They will be sending the original one by the end of the month. That will be the first thing I have to say to you about the rest of your duration of the course so I can give you a better reply when I'm back in the house with the best possible chance of getting a good one in the moments of your journey to the attention of the day when I have to say to you that I have been a bit more ambitious with the last few minutes of the message.

   almost 4 years ago

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