AutoProtect Harlow

Reviews

1. M M ★☆☆☆☆

   I submitted my claim with Autoprotect in June 2025 when my car was stolen from my driveway. It took 6 months to complete this claim while my insurance and lease claim were settled within 2 months. And I was surprised the number of proofs autoprotect ask to complete the claim. They ask the existing lease, new lease, driving license, old lease agreement, new lease agreement, all the regular documents plus video call to see those documents again :) They ask for payment to be settled by the insurance and lease company. Some items like seeing the keys is never even asked by even the police. I found their system very picky and looks like they are finding a reason to decline your claim. After all the chasing and hustling, they dont have any chance to decline the claim, they only pay the first 3 months of the new lease but no payment is covered for the existing payments taken while claim was active. They never send you the agreement when you buy the product. The staff is very ignorant, looks like it is run by just one person and that is why overall experience is horrible. I already done a GAP insurance with motoreasy and that is half the price and double in benefits. I would never recommend Autoprotect

   almost 7 months ago
2. Olaniyi Samson Ogunshile ★★★★★

   I recently filed an auto protect gap claim, and I must say my experience was incredibly positive. Deborah W. provided exceptional service throughout the entire process. She was not only knowledgeable but also very attentive to my needs, answering all my questions promptly and with great detail. Her professionalism and willingness to go the extra mile made the claim process smooth and stress-free. I truly appreciate her support and highly recommend this service to anyone looking for reliable gap protection!

   almost 8 months ago
3. Keith Smith ★★★★★

   AutoProtect called me on the off chance they could fix my repair today, rather than in 4 weeks time when it was booked. I agreed. Specialist arrived within 1 hr, investigated the scuff and said hopefully it would polish out. After about 30 mins I went to inspect it and could not see where damage had been. First class - Dean was the specialist and had a very pleasant manor, giving me confidence he knew what he was doing. This is second time I have called on Auto Protect in the past 2 months, I was impressed the first time around, so had high expectations this time around. I wasn't disappointed. Very happy to know I don't need to worry with any future minor paint repairs.

   almost 8 months ago

1. Joy Adele ★☆☆☆☆

   Never come across such a helpless company before. Customer service was absolutely terrible. Couldn’t get any help over the phone. They kept sending me to the app which wasn’t even working! If your car dealer offers their service to you turn it down. You are better off finding the companies that offer the service you are looking for yourself! All these extra monthly payments you make for there to be no help or human to reach when you are actually in need of the services you pay a fortune for. How can I be explains my issue over the phone and the lady cuts the phone on me twice. I call back and they decide they can’t even be bothered to help me!

   almost 3 years ago
2. Thomas Brocklehurst ★☆☆☆☆

   I took out 2 year extended warranty with these guys. Sold my car in the first year, as part of their policy they refuse to refund any policy that is cancelled. Even though i hadn't even gone into the second year. I could understand a cancellation fee etc. But to basically just take my money for a service they never actually provided (the second year of warranty) is disgusting, shady, and completely deplorable.

   almost 3 years ago
3. Simon De Castella ★☆☆☆☆

   A terrible service from start to finish. The company they subbed the work out too Firstly did not turn up. Then secondly, They were late and when they finally arrived one month later, they then refused to do the job because there was a chance of rain. The technician that turned up recommended that I take it in to the workshop as you would get a better service and said it is all included in the insurance you have paid for. I then phoned AutoProtect to notify them of this. They said that is fine and they will arrange. They then emailed me the next morning saying case closed nothing they will do Do not use this company

   almost 3 years ago

1. Salim Isaf ★★★★★

   Shiny repair ✨ Shine / AutoProtect seems to be delivering excellent value compared to any other providers in the market. No fuss claims through the app, easy to book and schedule appointments, professional & skilled technicians. Worth every penny. Would highly recommend Mr. Will & Mr. Bryan, excellent teamwork and co-ordination. Pro tip: Opt for dealer provided multi-year product, they may get a commission however, you may get a better price from them.

   almost 3 years ago
2. SdnMedia ★☆☆☆☆

   Purchased a car from a deal and purchased AutoProtect warranty alongside for 6 months. After the 6-month period ended, I decided to extend my warranty for a further year for peace of mind. Further on a few months, and I had to claim for a gear box leak. Auto Protect denied the claim although my warranty pack clearly states that it was covered. Couldn't come to a resolution with AutoProtect and now I have opened a case with the Motor Ombudsman. Stay away from these! Wouldn't recommend to anyone. Their warranty is set up in such a fraudulent way. They will find loopholes through absolutely anything and deny any of your claims. Save yourself some money! Big con artists.

   almost 3 years ago

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