I had a job interview and booked at taxi from the train station. Taxi failed to attend on time even though I paid in advance, then charged 20% for pleasure after turning up 5 minutes late. The app said no car assigned after the time and also you can’t call to check if your drivers on the way, it’s just 6 automated options once you’ve booked. Quite disappointed it’s only a couple of pound but it’s the principle, if you can’t check if a taxi’s going to attend or be late, you have to make alternative arrangements. So there should be no 20% charge, if your business model doesn’t allow people to check.
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Reviews
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Liam Hodson-McCoy ★☆☆☆☆
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Acta non Verba ★☆☆☆☆
Western used to have good drivers but now a lot seem to want to talk about politics and come across ss anti UK.
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Stuart Morgan ★☆☆☆☆
One of their drivers has been caught on video fly-tipping and then refusing to do the right thing (i.e. picking it back up and disposing of it appropriately). Do NOT use this company. Search Youtube for "I caught a fly tipper and this happened". Absolutely appalling!
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Hazel McSweeney ★☆☆☆☆
Watch YouTube where one of their drivers is caught fly tipping paving slabs. He denies doing it even though he has been caught on camera. He just drives off leaving his rubble in a layby in the beautiful countryside. Wouldn't use this taxi service if this is the calibre of their drivers.
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Graeme Newton ★☆☆☆☆
Disgraceful coverage on Williston Freedom Group page on Facebook of taxi number 1193 dumping broken slabs in a lay-by. Shame on the driver!
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Colin Mcgivern ★☆☆☆☆
Pre booked a taxi all week for 5.15am everyday was 20 mins late and all I get is were really busy and booked up really at that time of the day seriously what's the point in pre booking
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Tamsin Roberts ★☆☆☆☆
Terrible service. Pre-booked a 7 seater for 5.45pm. They called me at 5.41 to say they didn’t have any 7 seaters available and would send 2 taxis instead. The first one didn’t turn up until 6.10 pm and the second one was nowhere near so we had to make alternative arrangements! Will never use again!
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Phil Richards ★★★★★
Had a taxi from the middle of nowhere on the edge of Derby. Our return was provided by the same driver who took us. An excellent experience, arrived on time and was most patient with us. Certainly recommend this company and their excellent service
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Clinton Clarke ★★★★★
Pickup was on time. Opted for the set price and prepaid. The drive did no need to see my electronic receipt. Give the driver a different route to the one he was going to take. Go to where I wanted, I would use this service again.
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Andrew Ling ★★★☆☆
Very late arrangement of a cab for dispatch had me really worried. No cab assigned 20 mins after the booked time of 3pm. Driver arrived long after booked time due to this, but once we were with them we made good time and the driver was really nice. A mixed bag on this occasion but I use Western regularly and they're usually really good. I expect that the extreme heat today has been a factor.
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FAQs
What is the address of Western Taxis?
Western Taxis is located at Derby Riverlights, Morledge, Derby DE1 2AY, UK
What is the phone number of Western Taxis?
You can contact Western Taxis at +44 1332 331331
How can I get to Western Taxis?
You can find directions to Western Taxis by following this map link