MOLLY MAID Burton on Trent Derby

Reviews

1. Jubad Hussain ★☆☆☆☆

   Paid £162 for a “deep clean” from Molly Maid Burton — and what we received was shockingly poor. Our house is already professionally cleaned every two weeks, so it was in a very clean and manageable condition. Yet in three hours of labour (two cleaners for 90 minutes), they only managed to clean 3 rooms: the kitchen, ensuite, and main bedroom. The living room, dining room, study, second bedroom and main bathroom were completely untouched. To be clear: I didn’t expect every room to be deep cleaned — but to only complete 3 in three hours is a joke. And the quality wasn’t there either. I have photos showing visible dust and grime left in the ensuite — one of the few rooms they did clean. The cleaners also left early, confirmed by Ring footage, and I spent the first 5–10 minutes briefing them, which cut even further into actual cleaning time. My wife was shocked when they announced they were leaving and dashed out the door so quick before we could say anything. When I raised all this, the franchise owner responded with a patronising, arrogant tone, refused to accept any fault, and offered only a token £18 refund for the time missed. Instead of trying to resolve things, he made it very clear that he intended to publicly reply to any negative review rather than fix the problem. He even claimed there’s “no head office” — despite being part of the Molly Maid UK franchise network. Since we paid upfront, we placed trust in them and the money was not the issue. But after received such appalling service and communication we feel scammed. Very poor value, worse attitude. If you want proper cleaning or basic professionalism — look elsewhere.

   1 year ago
2. Elizabeth Muller ★★★★★

   Molly Maid has been my cleaning service for some time. They are efficient and do a great cleaning job. The cleaners are always friendly & cheerful. I like the fact that you are notified by text of their expected time of arrival. There is also regular reviews with the management that everything is going well. I highly recommend them.

   1 year ago
3. John Thornberry ★★★★★

   Sharon and Gabi from Molly Maids do a fabulous job of keeping our house clean. They leave a personal touch that is so well appreciated. Since losing my wife 8 years ago the house cleaning got me down because I felt like was failing and couldn’t do as good a job as her. These Ladies have been absolutely amazing and we look forward now to their fortnightly magic ✨ x

   1 year ago

1. Samantha Shuttleworth ★★★★★

   Another great clean from Molly Maid. I've been using their service for quite a few years. They know great customer service and do a great clean. I trust them with making our house into a clean home. This week we had Laura, Sue and Shona who did a fantastic job.

   1 year ago
2. John Emery ★★★★★

   Would highly recommend. Hollie, Nicole, karen T do a fantastic job. They are friendly and our house always smells fabulous after they have been. Use regularly and has made a massive difference to keeping our home lovely. Also would recommend the deep cleans.

   1 year ago
3. Linda Rossiter ★★☆☆☆

   Staff and cleaning services are acceptable for the high charges you will pay … the franchise owners response however to any questions relating to moving dates or queries regarding your clean is extremely poor. Basically they don’t accept criticism …. so they clearly are oversubscribed and cannot cope with changes to their schedule . Being a business woman myself for over 30 years …. I believe the customer care should be a business priority… these franchises do not think that way. So only employ their services if you do not wish to change anything from the moment they start as they will simply become unresponsive and negative if you do. The cleaners… in my opinion should work for a better orchestrated organisation

   almost 3 years ago

1. Suzie Maycock ★★★★★

   Absolutely brilliant service. Friendly staff, very kind & considerate. Excellent value for money!

   almost 3 years ago
2. Lisa ★☆☆☆☆

   AVOID THIS COMPANY Terrible service, nothing was cleaned at all. Basic marks like coffee stain on a windowsill and water marks on the hob were left. Literally couldn’t even tell they’d been and we paid £150. The end of tenancy clean which was so poor that we have been further charged by our letting agents for cleaning. Complained to the company and were told that results can not be guaranteed. To pay £150 for a deep clean and they didn't even wipe down the counters? Disgusting. (booking was made under my partners name hence why they 'can't find the booking' but rest assured we did use this terrible service.

   almost 3 years ago
3. Ben James ★★★★★

   Rob Dawson was extremely helpful and clearly explained about the cleaning services available that would suit my needs. The cleaning team arrived on time and did a first class job, which exceeded expectations. I would definitely contact Rob again should I need further cleaning, and will recommend this company to others.

   almost 3 years ago

1. Clare Ransom ★★★★★

   The quality of cleaning is excellent. They are dependable. A morning appointment is very important to me and they always keep that time frame. I also feel very confident that my home is secure during their visits. I can highly recommend Molly Maid. They are super professional and courteous. They came in and tailored a custom cleaning routine and schedule to suit my family and our budget perfectly. They take care of all the details and leaves the house shinning and bright every time. I was surprised about how "clean" everything was (there was no cleaning residue on anything). I don't believe any other cleaning service could match their professionalism, personality and the custom designed work they do on my individual home.

   almost 5 years ago

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