Yodel Aberdeen

Reviews

1. Stephen Warne ★☆☆☆☆

   Missed delivery slot by a day. Wrong safe place. Didnt ring doorbell. App is inaccurate. Do not use

   almost 9 months ago
2. Tom Munro ★☆☆☆☆

   The item was delivered at 10:30pm last night. Firstly, I never received any notification it was out for delivery (it wasn't due for delivery until the 5th). Then, when the delivery driver comes, they aggressively rang the doorbell multiple takes, way past the latest delivery time, waking everyone up causing a panic attack. The driver didn't apologise. Tried to complain over the phone and just got an AI that asks for your parcel number. If you give it, it says the item was delivered and hangs up. If you don't give it, it tells you to look at it online and hangs up. No other options. It's awful.

   almost 9 months ago
3. Marta Clark ★☆☆☆☆

   Utter joke. Tracking asks to contact the WebChat as there is a problem with parcel. After time wasted on chatting with useless AI I got connected with some Agent from India who tells me the parcel will be delivered today. After 4 hours wait, tracking shows same message. Contacted the web chat and again after chatting with utter useless AI I got another advisor who tells me that the drop of point where i scheduled my parcel to be delivered to is not accepting more than 20 parcels so my one will not be delivered. Furthermore that advisor believes that I was being informed of this - he / she small-minded advisor believes that after me contacting them for the second time - that is me being advised. Unless doesn't begin to describe this service and irritation is at another level. Why would anyone use a place witch accepts 20 parcels - we live in the era of online shipping... what a joke of a company

   almost 10 months ago

1. Glen Murray ★☆☆☆☆

   If I could give this service 0 stars I would. Parcel was scheduled to be delivered today, and I only knew this because I checked the delivery tracking myself, I wasn’t even told. Driver was out for delivery at 9am, got to 6pm and still no parcel. I checked my delivery tracking again just to see that they needed more information about my address. Again I only found this out because I checked, zero communication. I joined a live chat with customer service to figure out what was going on. I was then told that the driver couldn’t find my address (my neighbourhood isn’t even that new, my house was built 4 years ago) and that he would try again tomorrow. I barely managed to even got a sorry out of them, very much had a “not my problem” kind of attitude. No other delivery service has ever had trouble finding my address in the 2 years I’ve stayed here. I now have to take time out of my day again to sit and wait for this parcel all because the driver was too lazy to give me a phone and ask for further instructions. I almost never leave reviews about services but yodel has really annoyed me. I would even recommend Evri over this delivery company. In fact I would recommend any other delivery company. If you can, avoid using Yodel at all costs.

   almost 2 years ago
2. CHRIS BARDAS ★☆☆☆☆

   Most unprofessional service available. Apparently they could not find the address to deliver the parcel ( even though I provided all relevant information ) but my guess is they just didn't bother to deliver at all. Their app didn't allow me to schedule a redelivery so now the parcel was sent back. The support staff on app, will just waste your time. Avoid this service.

   almost 3 years ago
3. Charles ★☆☆☆☆

   Claiming to have missed me and left a card. Next day went to locate their distribution centre. Drove around Aberdeen looking for Yodel, finishly discovered they are masked as Menzies distribution. They couldn't even find the parcel and then advised that I should have called before coming(they don’t even answer calls). I’ll be redirecting this feedback to Menzies distribution. They don't care about your feedback here. Would not use this courier even if they offer free service.

   almost 3 years ago

1. Carole-Ann Smith ★☆☆☆☆

   Parcel was supposed to be delivered on 22nd of October, I waited in and no one came the next day the tracker said information unavailable where the delivery date should have been. I have been patient but because its a Christmas gift I got anxious and contacted them. "Maybe the label is damaged" and wanted to know what was in it and told me she would take it up with the depot. I demanded the number to contact them myself and was given the number for parcel force. Just on my way out the door to go to the depot and speak to a real person. Total joke!

   almost 3 years ago
2. Goathandle ★☆☆☆☆

   Aberdeen. I found an abandoned parcel, 6 miles from its intended recipient. Rather than it being stolen I took it home and tried to call the recipient but (still) no joy. I contacted Yodel on that Thurs morning and was told Yodel would come collect it and redeliver. It’s Saturday and still nothing. They don’t care. I contacted the supplier (John Lewis) to inform of how their courier treat their deliveries.

   almost 5 years ago

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