Disgusting attitude , just take your car and do what they like to it without authorisation, left the car in overspray from poor workmanship, unblended panels avoid at all costs for your own sanity
Really nice people gave me a courtesy car did the work no complaints on the quality overall a easy faff free transaction
Avoid at all costs . My insurance chose to go to this company. The vehicle went in came back with several problems including the rear seats weren’t working and had been broken. They have now fixed the seats but there is several paint runs in the paint second time around. I’ve contacted my insurance and will be going to a company of my choice to get this fixed again for the third time. I don’t really understand how you can get paint runs and hairs on the paint if you’re a professional ? First time everyone makes mistakes and should be given a second chance, second time around, not good enough!
Replaced my door and did a repair on scratched up paintwork from an accident. Really good job done. Staff were friendly and helpful and always saw to me right away. Completed the job in a few days when my insurance said it would take a week.
This is by far the worst company I have ever dealt with in the UK. Countless times this has been in with them. 3 times officially and a couple of times 'unofficially' when I went direct to the 'manager', who in the end just ignored me, so I had to re-engage head office. Essentially gave my car back with damage, not repaired, and more damage on one occasion, accident was in February, it's now August, The most recent damage, was quoted £150 by chips away and a couple of hours work - they've had it 10 days now and counting, (on this occasion) while I am driving a courtesy car - that I had to fight for (previously had a GLC on the first instance from insurance), they gave me some little Seat on other occasions, but managed to argue my way to them giving me a car my family can actually fit into this time around! Complained to my insurance and complaint upheld in my favour, this was 2 months ago - before the recent shenanigans - even said they wouldn't collect my car at one point - despite them being at fault and admitting it for an 'extra' bit of damage to my car created when the car wasn't in my custody, and me spending hours on the phone to them and Enterprise arranging a courtesy car.... I reckon I have spent at least 15 man hours trying to sort this all out with phone calls, trips to and from the shop and general misdemeanours, emails etc. Unbelievable amounts of stress and no-wonder our insurance is all going up. If you can - avoid these...if anyone ever hits me again in an accident, and they recommend this place, I will simply refuse to them. I am looking at sending my detailed complaint to the ombudsman, as I don't feel it's been handled well at all by any of them at all, and these guys need to be held accountable. They haven't acknowledge my complaint, they say they will within 28 days, but they haven't and I sent 2 complaint emails, I wonder if they consider my complaint initially to the insurer as the final response? - would be nice to know wouldn't it!
They replaced my sunroof (as part of my insurance claim) and they even buffed a couple of paint chips that wasn't required and when I had an issue with my seatbelt after the repair, it was fixed next day. No quibble, none of the usual, it was like that when you brought it in. Just fixed it.
Car came back with accident damage still clearly visible and missing paint.
Great service with updates all the way, good work on my bmw,
Excellent repair, my car looks brand new. Thankyou very much
Waited all morning since 8 am (time slot was 8 am to 1 pm) for them to come and get my car, after numerous phone calls I ended up driving my car to their shop and get a curtsy car with an absolutely empty fuel tank at 4:30 pm.
1Touch Repair is located at Stanstead Road Trade Park, Goodwood Rd, Eastleigh SO50 4RZ, UK
You can contact 1Touch Repair at +44 23 9298 4206
You can find directions to 1Touch Repair by following this map link