Gascare

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Reviews

1. Mike W ★☆☆☆☆

   A very delayed review, but worth leaving. Gas Care installed our boiler 10 years ago (sept 2015) and it’s just blown up. That’s fine these things don’t always last. However when the new installer has turned up the drain isn’t anywhere near far enough away from the house. It’s like 30cm when it should be more than a meter, he says in the last 10 years the regs haven’t ever allowed it to be 30cm! At the time we weren’t happy with the installer making a complaint at the time. Hence we haven’t used them for servicing or the next installation! My father in law also had gas care install his boiler in 2015 and the next engineer to service it said the flu wasn’t long enough and had to extend it. Personally I don’t think it’s taking risks with gas safe and regulations and therefore I won’t be using them again! As an aside they think the reason (but can never prove) that the heat exchanger went because the drain was blocked! 10 years isn’t a long time for a boiler! To note this review could only be left 10+ years on and you would never know within a year or two!!

   1 month ago
2. Justin Jeffery ★☆☆☆☆

   Called to have my boiler looked at, because it was not heating the radiators. . Engineer came around looked around a bit but didn't fix anything. So still no heating. Has given me no idea of what the problem is, or if it can be fixed. Said I would get a job sheet of what he had done but nothing. Now I have to find another company to find out what is wrong with the boiler.!!!

   1 year ago
3. Yvonne Clayton ★★★★★

   Gascare have serviced my gas boiler over the past few years, flushed my radiators and have just replaced my old boiler and immersion heater. The service from the office and the guys on the road has been first class. I am really pleased and don't hesitate to recommend them.

   almost 2 years ago

1. Jodi Cheeseman ★★★★★

   Gascare have been a great help to us over the last two years. Unfortunately following a home renovation we had continuous problems with our boiler and heating system with us having to call the initial installer out a number of times in the year after works were completed. In the end we called Gascare to come and have a look after the same thing kept happening. Turned out the initial installer had not done this correctly. And following the situation being rectified by Gascare and the great team over there I am happy to report we have had no isssues since and currently are on the yearly service with Gascare. Would highly recommended them for any future works. Shame we didn’t know about them to start with.

   almost 2 years ago
2. Neil Borton ★☆☆☆☆

   Steer well clear.! GasCare had serviced my boiler since 2016, no problems..This year all change. I experienced a problem with the room thermostat and the heating coming on as it pleased..Engineer had done a service less than 2 weeks prior..Thought it would be an easy fix.? Engineer came back, he said it was a problem with the room thermostat, he said the batteries were a little flat..He replaced them and charged me 80 quid for the pleasure..Fuming I contacted the office who kindly informed me that its purely a call-out charge and not 80 quid for 2x AA batteries..Since the engineer serviced the appliance the problem has got worse with a fault-code now appearing on the display..Calling the office once again to see if they could rectify the situation they kindly informed me yes they could....For 88 quid an hour then they happily would..!! Sheer cheek of it..! You'll get nowhere with the office staff, I said I would more than likely take my business elsewhere from now on..They weren't even bothered, just an "oh, shall we take you off our list and not phone you with a reminder in the future..?" And that's about it. They relieved me of nearly 200 quid for what.? A bad servicing and 2 AA batteries..They're alright Jack, because they've got my money..Steer clear folks, please, you have been warned...

   almost 3 years ago
3. Bertrand Malas ★☆☆☆☆

   Back in 2017, our old boiler died. We chose Gascare to supply and install a new Worcester combi-boiler. When their guy turned up to check dimensions, we asked him whether he would recommend a water filter, as we had one in our previous house. His reply was no, this is not needed. Earlier in February this year, and after the boiler had been serviced every year by Gascare since 2017, it stopped delivering hot water. We called Gascare; and they identified a fault with the boiler and told us we should call Worcester in, which we did. The Worcester guy came and took the boiler apart. Both heat exchangers were blocked by debris from the hot water circuit and had to be replaced. HE told us that really a water filter should have been installed in 2017. Luckily for us, this was covered under Worcester's warranty - but only because it was their first visit with us. The Worcester technician also found out that the Gascare installed exhaust was less than 300 mm from the roof fascias, which is not legal, and therefore had to condemn the boiler. At that point, we called Gascare back. They sent a technician who offered to seal the fascias with silicon sealant (a 10 min job). We requested that since the damage to the boiler was a direct consequence of their poor recommendation from the installation, they should install the filter and perform a flush at their own cost. Their reply was a quote for £740, which corresponds to a £60 discount on the real value of £800. Needless to say we were not happy with that offer, but they refused to do anything else. It is shocking to see this sort of practice. As customers with very little knowledge of such systems, we trust the supplier's expertise, and then they don't accept the consequences of their actions when this turns out to be wrong. This sort of behavious drives everyone's prices up because for some reason they wouldn't recommend the installation of an item we would have paid for. We will not deal with Gascare anymore, and recommend everyone else to stay away as well.

   almost 3 years ago

1. chris feeney ★★★★★

   Definitely a 5 star review. Engineer was very punctual and efficient. The previous company that I used told me a new boiler was needed so I tried Gascare for a second opinion. The gascare fitter inspected the boiler and repaired it straight away. I have no hesitation in recommending this company.

   almost 4 years ago
2. Penny Silsbury ★★★★★

   Gascare replaced my boiler last year. The team were easy to get hold of, were very helpful, and booked the work to be done within a short time scale. I have used Gascare to service my boiler prior to this boiler replacement and have continued to use them after for my annual service. I highly recommend them.

   almost 5 years ago
3. Fiona Osgood ★★★★★

   I had Gascare install a new boiler when we moved into our home 10 years ago and I am very happy with the work they did. We always get our yearly service with them and they have always been friendly and polite and very good prices . Think they now service and maintain boilers for most of my family members now! Would highly recommend them to others to use.

   almost 5 years ago

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