Pandora Jewelry Store in Southampton

Reviews

1. Reece Renshaw ★★☆☆☆

   Very poor, only 2 members of staff felt very bad for them as they were run off their feet, needed atleast 4 or 5. However, waited 25 minutes to purchase a charm, so many times I saw people walk in and walk out because of the size of the queue, or people just leave the queue because they couldn't be bothered to wait. So an example of a business not hiring the staff and losing money,

   almost 7 months ago
2. Linda Potter ★★★★★

   Visited the store today with my daughter, we were assisted by the wonderful Molly! What an extremely friendly and professional individual. Molly went above and beyond to help us, nothing was too much effort. We were very pleased with our purchase and the thrilled with the service provided. You have such a star working for you Pandora, Molly is an asset to the West Quay store.

   almost 9 months ago
3. Ginevra Bonnaud ★☆☆☆☆

   I called the store in advance to make sure the ring I wanted was available. The manager was very lovely on the phone and assured me it was. I gave him the item code to ensure he checked the right product. I made the trip to Southampton specifically to pick it up, but when I arrived the ring was nowhere to be found. It was incredibly disappointing and especially frustrating, because the best I was offered as an alternative was that a different store might have it available. Their advice was that I should call the other store in advance to check they had it, so I didn’t waste the trip. Ironic, considering that’s exactly how I ended up in the Southampton store and still left empty handed.

   almost 11 months ago

1. Bobby Duncan ★★★★★

   Super welcoming experience from the assistant manager and Lucy. They have an excellent engraving station in store which offers plenty of bespoke options for charms and tags. I'd highly recommend speaking to them about this as it adds a really unique touch to your collection. Amazing service, efficient and welcoming. Go and see them!

   1 year ago
2. Roxanne Sanches ★★★★★

   Grace from the Southampton store from West Quay was absolutely amazing, she really helped me, I was stressed and confused after an issue yesterday when I went in but she was so helpful and I want her to know how much I appreciated her help today. With my 30th birthday present exchange, please make sure she gets this.

   almost 3 years ago
3. Craig H ★★★★★

   Got some jewellery from here, luckily it was the last one in stock, sold out everywhere and online. Good, helpful staff

   almost 3 years ago

1. Diana Finch ★★★★★

   Fantastic shop. Great service by carmen and a great friend to have forever

   almost 3 years ago
2. Roe Hoe ★★★☆☆

   Great customer service, I love the personal touch but they are badly in need of more staff only three people working, one customer per staff member, and a queue out the door. Waiting far too long for what should be a simple order.

   almost 3 years ago
3. Foteini Stavroulia ★★★★★

   I had the best customer service experience in many years that I can remember. Although the store was packed due to holidays season, Aytan went above and beyond patiently to serve me and showed me everything that I wished for. She is a true gem to the team and always with a smile in her face. You made my day!

   almost 3 years ago

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