Goldsmiths Jewelry Store in Southampton

Reviews

1. james ★★★★★

   First time iv used Goldsmiths but not the first time iv used the services of Joe Fry who has assisted me on past sales of luxury timepieces. This time was no different, top customer support, always available to assist in answering questions and made the whole experience superb. Iv no doubt I will be a returning customer and will seek Joes services in the future.

   almost 9 months ago
2. Mark Morris ★★★★★

   I visited the store a couple of months ago after returning from holiday. I had just been given a promotion at work so I was looking to celebrate with a new timepiece. I was only browsing at Goldsmiths with no real intent to make a purchase on that same day. Sara was extremely helpful in choosing watches from the Tudor section of the shop, allowing me time to try the watches that I was interested in and talking me through everything I needed to know. I own several Tudor watches however I still learnt a few things from her, she was very knowledgeable about the brand. Based on Sara's amazing customer service I decided to purchase a Tudor royal to celebrate my promotion. As I said, I was only browsing but Sara's great hospitality ultimately sold me the watch. I would definitely recommend visiting the store, and if possible request Sara.

   almost 10 months ago
3. Karen Almond ★★★★★

   This morning I took two Gucci watches into this store to have links taken out of both. I was greeted by a young gentleman called Joe. I explained that my local Jewellery shop had not been able to get the links out successfully. Joe said he that he would be able to do this quickly.15 minutes later he returned with my watches and they now fit me perfectly. On top of this Joe very kindly did this for free. What a nice man you are Joe. Thank you so much for your immaculate service.

   1 year ago

1. Eranda Janaka ★★★★★

   I had a fantastic experience at Goldsmiths in West Quay, Southampton. I purchased a TISSOT watch today and received exceptional customer service from start to finish. The staff were friendly, knowledgeable, and took the time to ensure I found the perfect watch. Their professionalism and attention to detail made the whole process smooth and enjoyable. Highly recommend this store for anyone looking for quality watches and outstanding service. Thank you!

   1 year ago
2. Samlawts 1 ★★★★★

   Excellent experience purchasing an engagement ring. I dealt with Rachel and Anca who were both superb. I would highly recommend as they managed to make the process both hassle free and very pleasant.

   almost 3 years ago
3. Esen Edin ★★★★★

   I visited the store a couple of months ago to look for wedding rings for my partner and I. They really looked after me, sat me down, made me comfortable, brought me tea and helped me talk through my ideas for our wedding rings. Their service was exemplar and I'm so glad that we were able to find a ring with them. Thank you team.

   almost 3 years ago

1. Paul Ellis ★☆☆☆☆

   Bought the perfect eternity ring, it was at sale price too. Marked as 1750 down from 2500. Imagine our delight when we were told it was another 250 off on purchase. We checked the Internet afet making the purchase and the current sale price was 1250 not 1500. Blatantly skimmed off the customer during these hard times.

   almost 3 years ago
2. Thomas Smith ★☆☆☆☆

   Great experience when purchasing but Absolutely awful aftercare and customer service…purchased an expensive luxury watch that developed a fault after two weeks. The manager in store agreed the bezel was indeed faulty but refused a refund due to light, irrelevant scratches on the clasp? I was told a repair was my only option as he belligerently insisted it would have to be in immaculate condition to qualify for a return or exchange as this is goldsmiths policy. After questioning said “policy” that clearly goes against consumer rights, no documentation could be provided to back this up and Customer services later confirmed this was in fact incorrect and the situation would be investigated. Im now told a refund may be granted, but only if a manufacturing fault is found after the piece is sent away to the manufacturer for inspection. Each email response is painfully slow due to apparent system errors and phone calls not returned. Currently still waiting for contact regarding the status of the watch two weeks later… no watch, no refund and no confidence in goldsmiths! Expect far better… will definitely purchase elsewhere in the future!

   almost 3 years ago
3. Rob C ★★★★★

   Exceptional experience from Thomas and the rest of the team in the Southampton store. Helped me finalise my decision after I had done a lot of research on line. Friendly and professional throughout. The coffee was good as well!

   almost 3 years ago

FAQs