Cancelled a policy a year ago! Decided to do a bit of admin and saw that I was still being charge. Called to ask why and they told me there was no record of a call. Said they can cancel the policy but that's it. Absolute joke! Don't use these guys under any circumstances.
Passed tenancy quickly, was then told to contact them for the next step in our tenancy. Was then told about an insurance to your deposit which was made to seem like we needed to do it as part of the tenancy. Agents told us we didn’t and hinted this is an issue that many are having. Was then given a good deal on sky, however installation date was so late but was told I could try bring it forward with sky. Sky said this was impossible and had to go through a massive amount of time to cancel, just filthy money grabbing merchants trying to sell you goods. Absolute waste of time, have reported these issues to the agents using them as a reputable and trusted source for referencing.
No hot water or heating since moved in property. when calling to complain about it they think it’s appropriate to hang up on tenants. Completely unprofessional and unreliable take your money elsewhere
Huge thanks to Miss Friday from the HomeLet team! She truly saved the day by working her magic finding a solution for both us and the tenant, who was slightly short on affordability . Professional. and genuinely caring couldnt have asked for better support! Sincere Lettings
Been trying to put in a claim. Process of getting through long and drawn out. When I did get through it cut off (30 minutes wasted). To their credit I got a call back which I missed, so when o called back again I had to go through the same rigmarole. I finally got in the queue and was on hold for 20 minutes (number one in the queue throughout). In the end after missing several work related calls while on hold I hung up and I’ve still not managed to log my claim. I’ll wait until I have a spare hour or two. Typical of these kind of companies where it’s option option option, then you give your details, then they put you through to claims, then you go back to option option option then you get cut off. Oh for businesses where someone (preferably human) answers and you can speak to them about things. Would I recommend, no, but the reasons are indicative of pretty much every business where you have to sit on hold forever. Marginally better than UK banks.
Rachel Harvey is good with Customer Sevice. She was nice and very helpful. The conversation I had with her was very informative regarding the insurance they offer. She thoroughly explained everything clearly and helped me to understand all the important information. She made the process stress free. I am happy with the service thanks to Rachel Harvey.
I recently let a property and bought insurance via homelet and have found the experience to be stress free and easy as a result. They have a well-formatted, easy to use website and have a helpful team at the end of a phone call. I discussed my insurance policy with one Rachel Harvey whose service was friendly and welcoming. 5 stars, would recommend
Customer service was very good. Rachel Harvey was very helpful and she thoroughly explained everything very clearly and helped me to understand all the important information. She was very patient with me as I struggled to understand a few points, but we got through everything with no problem, all thanks to Rachel Harvey. 5 out of 5 experience!
Had a really great, friendly and informative chat with Scarlett Simpson as I moving into a new property. Everything was explained clearly and the right package was found. Really professional service and made to feel like an individual rather than a number! Easy to deal with and my call was answered quickly. Very happy with the service I received.
Michael Brennan was particularly helpful when setting up my policy - making sure all my questions were answered and that I had understood all the terms and conditions of my policy. This gave me greater confidence in the process. Furthermore, Michael was genuinely nice and easy to talk to, making the process stress-free!
HomeLet is located at Hestia House, Unit 2 Edgewest Rd, Lincoln LN6 7EL, UK
You can contact HomeLet at +44 800 035 8258
You can find directions to HomeLet by following this map link