Kwik Fit - Portsmouth - Durham Street Auto Repair in Portsmouth

Reviews

1. Ben Taylor ★★★★★

   Extremely grateful for my experience here, I went in at short notice with a worrying noise affecting my car just before I was due to board the Isle of Wight ferry. A very helpful mechanic located the problem immediately and while he couldn't resolve it permanently, he made a temporary fix in a matter of minutes and charged nothing for his time. Would highly recommend their services and their integrity.

   almost 10 months ago
2. Kath Lawrence ★★★★★

   The whole team went out of their way to get my tyre changed, working together and with other local branches to solve my issue. Thank you all so much for the friendly professional service, huge patience and care that you have shown me this afternoon. Thank you for persevering cheerfully and professionally through problems not of your making and getting me back on the road!

   almost 10 months ago
3. Ricardo Cardoso Godinho ★☆☆☆☆

   I feel deceived at this Kwik Fit branch. First, we were given a quotation of £850 for our car, which was shockingly high. When we refused, we were still charged for a bill with several extra services and even a “Tyre Care” insurance that we never requested. The final invoice still included services and prices well above the market average. As we are Brazilian and do not speak fluent English, I believe this situation was taken advantage of, leaving us with a sense of being misled and overcharged. The lack of transparency and the attempt to add unnecessary costs make me strongly distrust this branch. I cannot recommend this centre, and I advise others to be very careful with their quotations and invoices here.

   almost 10 months ago

1. Patryk ★☆☆☆☆

   Scammy behaviour and poor worksmanship. I'll try to keep it short, I bought rear tyres for my car, the shop called me to say I need a front wheel alignment, I said I've done one 2 months prior and asked if it's bad and really needs to be done, to which they said yes. So I had them do it, thinking the previous shop must have done it poorly. At collection they quoted me around £70 (that's double of what other shops charge) for a front wheel alignment, after I complained about their stupid price they made me a pay a more reasonable £55 (Halfords price). I asked to see the wheel alignment sheet, which they purposefully left in the car so I wouldn't see the poor job they did. I'm no rocket engineer but to me a wheel alignment means the wheels should be aligned, which they clearly aren't(see attached photo), they made a minor adjustment just to bring it in a random range, but they are not even symmetrical, nor green for that matter. How is a 0.12 degree camber difference a MUST address situation but a 1.31 degree difference between left and right acceptable? Quick note on the worksmanship: the wheels were full of grease, they didn't even bother cleaning after themselves and they were inflated to random values not bothering even to inflate them to the same level between left and right (see attached photo). I drove the car for a few days but it had a slight vibration, so I took it back and asked them to check their work. I don't know what they did, but the vibration got so bad to the point of the car being undriveable. I emailed the customer care team and of course my email got ignored (I bet they'll reply to this review with a generic request to email the customer care team). The vibration solved itself after a few weeks of driving, but I did have to spend an extra £55 for an inspection to make sure the car is safe to drive. I did think I was just overly sensitive to the vibration but my girlfriend confirmed that she felt the same. The wheel haven't fallen off yet, so I guess they did that correctly.

   almost 11 months ago
2. Emma Hayward ★★★☆☆

   Had air on canister refilled and debugged. Booked online. When I collected car they had also completed a pollen filter. This was an additional £39.10 on top on the £92.75 I had already paid. I was not asked if I wanted this done so I was surprised by the charge when I collected the car. Not sure if it was because I am a woman… Otherwise the work was fine and air con now works fine.

   1 year ago
3. Jake B ★★★★★

   Very good customer service. They were very flexible when I had temporarily lost my wheel lock - and arranged another appointment easily. Very pleased with the service I received. Visited 01/04/2023

   almost 3 years ago

1. Keith Ayres ★★★★★

   Staff were very polite and friendly and did the work on my vehicle as soon as possible.

   almost 3 years ago
2. Steff Waters ★★★★★

   The guys are so great, everyone was very friendly and helpful - special shout out to Tom and Charlie who were great with the battery replacement and coil spring replacement.

   almost 3 years ago
3. Sina Adeoye ★★★★★

   Had a puncture tyre close to their closing time and I was still attended to. Big ups to Charlie for help me put the spare tire on

   almost 3 years ago

1. Julie Whittingham ★★★★★

   Car was fixed that day, a Sunday, they got the part required and fitted it before the end of the day. I didn’t then have to arrange time off work to take it in, so was grateful for that. The part that needed replacement was explained I was also able to book my MOT and service in. Thanks to Grant, the manager.

   almost 3 years ago

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