Excellent service from admin staff and engineer in dealing with my faulty dishwasher. Good communication about appointments and progress. Ciaran the engineer was very skillful in not only fixing the appliance but in doing so had to overcome a problem with my floor. Top class work from HAS.
Terrible company. Constantly tell you parts are ordered and there is 5 - 10 day wait. Receptionists are incredibly rude, just tell you there is nothing they can do. Totally hopeless.
Engineers are exceptional when they arrive however office staff leave a lot to be desired. You get bombarded with rude and abusive emails when all goes wrong. If possible avoid contact with the office gremlins at all costs. Wanted upfront payments before undertaking work, and this was a warranty repair. However still waiting for a functional dishwasher after 3 months as they will limit part availability.
The customer service I received today was shocking! The company were meant to send an engineer around to my property to replace a freezer door but they cancelled the appointment without notifying me. A friend of mine specifically came to my house to wait on the engineer but he never arrived. When I was phoned several weeks later to rearrange the visit the woman on the phone was extremely rude and unhelpful. I received no apology for the previous cancelled appointment and she refused to rebook the appointment for when I would arrive back from work. I also offered for the freezer door to be delivered to my house as I could just fit it myself as there was no negotiating with the woman on the phone. I cannot believe how rude she was and several people in the same room as me at the time of the call were also appalled at her behaviour.
I was charged £96, which had to be prepaid, for a call out to repair a washer dryer. I was sold this on the understanding it would cover the labour cost of any repairs. The engineer called and examined the machine and informed my wife that he did not know exactly what was wrong with the machine, that he could order a part but there was no guarantee that it would repair the fault. The part was £258. In short, I have a 10 year old daughter whom also doesn't know how to repair a washer dryer... I should have given her the £96 instead.
H A S IRELAND, Have completed Warranty work on my Zanussi Washer/Dryer and from my initial call with the Receptionist to Engineer Calling everything was sorted on a First Time Fix, the engineer even adjusted the feet on the machine and I Can’t recommend this company highly enough.... Highly Competent and Professional
awful customer service - charged £70 odd for a 5 minute call out to visually re-confirm a part number that I had originally provided them with. Then received an increased price for the supply and repair even though the part was exactly the same as i'd first advised
I rang this company to look at my oven. They came the next the next day and repaired it at a very reasonable price. The engineer Andrew was very polite and professional. I would have no problems in recommending them to family and friends
I rang this company to look at my oven. They came the next the next day and repaired it at a very reasonable price. The engineer Andrew was very polite and professional. I would have no problems in recommending them to family and friends
H A S Ireland Ltd is located at 11 Cullion Rd, Mayobridge, Newry BT34 2HU, UK
You can contact H A S Ireland Ltd at +44 28 4177 2154
You can find directions to H A S Ireland Ltd by following this map link