Flip Out Portsmouth

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Reviews

1. Amy Cambridge ★☆☆☆☆

   Mini flippers are really good however it’s the dirtiest kids soft play I have ever been to. In the soft play there was water, muddy foot prints, a stench, tablets were filthy, floors were filthy!! Everything about this place is filthy the toilets are horrendous!! I will never bring my child to Portsmouth flip out again

   almost 3 months ago
2. Lisa Brown ★★★★☆

   My son really enjoyed playing here, lots to do and really is fun. Only niggle I had was having to pay for a pair of their franchise socks when we already came equipped with our own socks! Some of the indoor games you have to pay extra for. Cafe is expensive. What a money maker!! We attended for a birthday party. Not fussed about going back.

   almost 3 months ago
3. Christina Hansen (Chansen) ★☆☆☆☆

   Rating: 1/5 Stars Disappointing Experience with Inconsistent Policies We visited Flip Out Portsmouth on a weekend with our daughter, but left frustrated and unwelcome. Despite the venue being nearly empty, staff refused to let our daughter use the trampolines and insisted we remain in the soft play area exclusively. Other children under four were present in the trampoline zone, but she was not allowed to Problematic Issues: Inconsistent rules: We were told weekday visits permit trampoline access, yet weekends restrict it—even when the arena was visibly empty Over-policing: Multiple staff members repeatedly explained the same rules, making us feel watched rather than welcomed Poor communication: No clear signage or upfront explanation; we discovered restrictions only after arrival Staffing concerns: Most staff appeared to be teenagers who seemed unable to explain the reasoning behind policies or show any flexibility The Bottom Line: If you visit on weekdays, you may have a better experience. However, weekend visits feel unwelcoming, with rigid rule enforcement that seems arbitrary rather than safety-based. For a venue marketed as family-friendly entertainment, the atmosphere felt more like surveillance than fun. Not recommended for a relaxed family outing, particularly on weekends. Consider alternatives that prioritize customer experience over strict rule adherence.

   almost 3 months ago

1. Jane Bedden ★★★☆☆

   Although the staff are friendly and some helpful downstairs. If you order food then poor girl upstairs was doing it herself as you had to wait for toasties as the cook{!}was not quick. Then when sessions end there us a queue so wait time for food is longer need more staff upstairs otherwise its okay

   almost 4 months ago
2. ashley miller ★★★★★

   Awesome venue, great session. We went to a Friday night under 11s disco. Amazing staff huge thank you to Sarah at the Portsmouth branch who went above and beyond to provide excellent customers service

   almost 5 months ago
3. Alicia Best ★★★★★

   Fantastic Birthday Party for my son today, we had Hollie as our host..she was amazing, very welcoming and had everything under control...made it all so easy for us as parents! The new inflatables were a massive hit! The food was great, and always more than enough for everyone. My son said he had the perfect birthday party! Thank you Holly and the rest of the team at Flip-out Portsmouth x

   almost 3 years ago

1. Paul Garner ★★★★★

   Great fun! Need flip out socks, Must pre book online to ensure a place. Good coffee. Helpful friendly staff, car park at rear.

   almost 3 years ago
2. Sandra Sweeney ★★★☆☆

   We had my daughters party there yesterday and whilst the kids seemed to have lots of fun, it is quite stressful as the parent of the Birthday child when you arrive. First they could not find quite a few waivers even the moms have done them, so I had to spend some time filling in waivers. Also the socks which are part of the package where not properly given out. I was asked when getting there if we needed them even I paid for them. The lady on the desk when we first got there wasn’t overly forthcoming either and even tried telling me off for giving the wrist bands to the kids, however their process is super slow and I believe they should be better prepared to make it more smooth for the parents who pay a lot of money for a 1.5 hour party. Kids enjoyed themselves though.

   almost 3 years ago
3. Chloe Adam ★★★★★

   Jack was absolutely fantastic when I brought a large group on Friday. We had some issues prior to arriving but Jack was able to organise and coordinate everyone brilliantly and ensured we got in as quickly and safely as possible. He also ensured all our kids had an amazing time. Made the visit so much easier and I can't thank him enough!

   almost 3 years ago

1. Michal Fal ★☆☆☆☆

   I come here for a family day off to give the kids attraction and fun on rainy day. There is some good attraction but not that amazing then I expect to be fair. Also there is the meal deal with jumping but waiting for it even when staff said its 10min you should count 30-40min unfortunately which its a joke for ready base pizza. When we bought tickets we said we are first time and if its OK us to having ours on safety socks they said yes but after watch safety video they was pushing us to buy they brand socks . What's another joke for dismiss communications and poor trening for staff on that place . Another things with it's negative its so dirty here . Tables are not wipe at all. Boxes its almost on every single tables so its difficultto find clean table to seat and watch kids. Play area as well dirty and dusty. Not recommend.

   almost 3 years ago

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