House of Lashes & Brows Hull, Kingston upon Hull

Reviews

1. N ★☆☆☆☆

   I paid for a full set of lashes when I did not receive that at all. When I booked my appointment I informed that I will be running late due to work finishing late and me being stuck with clients. I said I would be 10 mins late approx which I was. After my lashes were done which I was not entirely happy with as they were way too short. And just not like the fresh set of lashes you expect. I was told I was late so it’s my fault as the lady carrying out my treatment had to go home understandable okay… Then I was asked to pay £78 which I was furious about. I asked why so much I was told it was a 2 hour appointment though just about 1.5hrs if that were spent on my lashes and looked like they needed an Infill. I refused to pay as last time I paid an extortionate amount for my botched brows. It was my first bad experience with this salon prior to my brows everything had been fine. This was the second time I was having this bad experience. I told the lady that did my lashes that I would not pay for a full set as I did not get a full set. If she had stayed longer and given me the full set I would pay but she could not I understand. She called her boss who was outright rude and said I had to pay, I refused and said that I would not be paying full price she said I had to pay for the time that I was late! Now that’s a big joke to me. Their lashes are over priced as they are. If they did not have capacity they should have refused the appointment. The lady put the owner of the salon on the phone to me who was extremely rude and said I always have a problem. I explained that to be incorrect I said I was not happy last time when the owner herself did my brows yet I only made her aware and still paid the full price for without refusing to pay. But the fact that she was now telling me I was the problem infuriated me. She said I could have my lashes removed so my time a customer doesn’t mean anything ? She then refused to speak with me and phone was passed. She was rude to her employee as I could hear her. She wanted her to remove my lashes when she was due to go home. (None of this was time wasting). Anyways to cut it short I offered to pay £70 lol as there was no resolution to this. I paid the money in cash which the owner agreed to and left. I would highly suggest people do their research before using this place. The owner is actually horrible and rude. Her employees on the other hand are quite nice and reasonable. If you want a good job with good customer service and a fair price do your research. I can escalate this review further but I shall leave it to this for now. Response to your false reply … you are accusing me of things that did not happen. Is that what you have to do to save your reputation?! That’s funny to me as a business owner you are very unprofessional that can be seen by your response. I’ve always sung praises of your staff especially Victoria and even Krystyna though she’s never treated me for anything. Only negative thing I said what about you joleita not sure how your name is spelt so excuse me for that. But you were the only person I complained about and that was about your brow work. Because it was well below standard and I am entitled to my opinion. If I pay for a service or treatment I am allowed to speak my mind on the outcome as that is how I felt I was not satisfied. So making you aware of that is not a bad thing in fact if you were professional you would take it on the chin and use it as a learning curve but nothing better is expected of you. In regards to me making your employee uncomfortable she had a word or two to say about you as well so at this point I’m not sure who is lying out of the two of you. I would never step foot in your lousy salon. It’s below standard yet overpriced. I used your salon for Victorias work that’s it. Ever since you treated me things went down hill. You lie a lot as well I think you’ve mistaken it was you shouting down the phone at me and at your employee! I don’t raise my voice so don’t accuse me of such things.

   almost 9 months ago
2. Liga Jekabsone ★★★★★

   I was very happy with my service, very friendly and welcoming professionals. Took care of me and gave good advice. Definitely will be returning and will also recommend to my friends x

   almost 10 months ago
3. Kerry Annis ★★★★★

   Really professional! Viktoria is excellent and takes such good care whilst she’s lashing and I love the result everytime! I’ve also had my eyebrows tinted and shaped which I loved! The salon is always so clean and a really relaxing experience everytime and I’ve always been seen on time too! Would definitely recommend!

   1 year ago

1. Medythia Wooff ★★★★★

   I love coming here for all my beauty needs. Everyone is always friendly & welcoming. Jess always does and amazing job on my nails & brows. Highly recommend coming here, no trying to sell you things just good honest service.

   1 year ago
2. Leah O'Pray-Tucker ★★★★★

   Always a lovely experience, always make me feel comfortable and welcome. My lashes and brows always look amazing after my treatments.

   almost 3 years ago
3. Yasmin Holmes ★★★★★

   I had jolita for a natural looking hybrid last. I have uneven, hooded eyes and have struggled to find someone to do a good job previously. She mapped out my eyes on her phone, picked perfect lengths and styles to compliment. My eyes look so different and even. I also had a slight eye shake at the start and she put relaxing music on and really catered to me and made sure I was comfortable. Highly recommend and worth every penny.

   almost 3 years ago

1. Naz Hamad ★☆☆☆☆

   Been there few times it was totally fine but my last was awful I had a scratch on my eye brows from the wax and it didn’t go away for weeks it hurt really bad , it was burning itching and it was really sore. I couldn’t wash my face or use any kind of cream on it.

   almost 3 years ago
2. Chelsea Rollinson ★★★★★

   Yesterday, I booked in with Shabana. I received an email with special offers for the classic set and dermaplaning treatment. I have to say I am overwhelmed. What an absolutely lovely girl and a credit to the team. After a stressful week, Shabana made me feel a million dollars. Her email had stated she had been in the industry 9 years which gave me reassurance. I knew as soon as she recommended to have an eyebrow shape and tint that she would know what she is doing as she looks flawless herself. I am extremely fussy when it comes to people doing my eyebrows but they really are the best I have ever had them. The classic set of eyelashes also are perfect, not to full on and very natural looking. Thank you so much to Shabana and the girls at House of Lashes & Brows. I will definitely be coming back for the same treatments. Chelsea.

   almost 4 years ago

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