Ordered a console table which arrived with a very obvious chip in the wood. Extremely unresponsive customer service. Was finally offered a partial refund and no further response when we asked for a replacement. Not contactable over phone. Would not recommend.
No response in over 1 month. Order confirmation mentioned delivery in 3 weeks because of Christmas period (ETA 3rd January) Waited and emailed than. reply came after trustpilot and google review. Item came looked like second hand, one of the tables heavily marked.
We ordered a table which has a clear dent at the top. It came in a very badly packaged box. I’ve been trying to take it back but no one has responded to my emails and ‘ticket’ in 2 weeks. How can you operate as a business and make it so hard for consumers to replace faulty products. Can you please contact me asap to resolve the issue. Hi. It wont let me reply to the comment, so just editing the original one. The ticket system didn’t send me a response. I filed 3 tickets in total as I didn’t get any response. I think there is an issue with your ticketing system. Can you provide me with an email address or phone number so I can follow up with this. Thanks
Order placed at the end of November, it is now nearly January and I still haven't received the goods. Clanbay's customer service is terrible and they clearly can't manage their own processes. I've decided to write to NI Trading Standards about their service and I'd strongly suggest that you look elsewhere for your items as this company is, in my opinion, a liability!
I purchased a clock from Clanbay for £73 in November 2021, it was delivered in January 2022. The clock broke within 10 months of delivery and apparently the one year warranty starts from date of purchase, not from date of delivery so nothing was offered from Clanbay. Extremely disappointing customer service and would not recommend purchasing from.
My mum ordered a plant pot that arrived smashed the pot was securely packed so I have not idea how this happened I can only assume that it was cracked when clanbay packed it ! I messaged them for my mum as she is disabled but they refused a return/refund due to it being outwith there returns period. I then ordered a replacement for her and again securely packed but the damage to this pot is ridiculous chips and paint off it .Whoever packaged this clearly though it was acceptable to send someone who had paid money to receive an item in this condition as there is no way this was damaged in transit due to the secure packaging. For the pot and postage it cost nearly £15 I am still waiting on a response from Clanbay but I am disgusted with this company.
Avoid this company! What a disaster. Have ordered numerous items. The delivery time was double the time stated by them in the purchase process. While trying to cancel the order in the free cancellation time window, due to the length of the delivery, the customer service and mainly Conor suddenly "did not answer" resulting in the free cancellation window terminating. Some items have arrived, but with missing parts and cannot be assembled. We are 2 months in and are still waiting for the parts. Clanbay are blaming Royal mail for the missing delivery and have offered to purchase the items for us from Amazon, how low can it get? Conor and the team are a true disappointment, terrible customer service and always "not available" when calling. Please don't put yourself in our situation. Avoid!
Bought nest of tables that arrived damaged (marble corner heavily damaged due to poor packaging) and suggested the damage was minor!!...asked the retailer to recover the damaged goods but gave up. Item was sent back and was delivered 17th Feb but no refund was issued as of yet. Process started to recover monies... All I would say to is BUYER BEWARE if you are buying online, especially if you are NOT in Northern Ireland and delivery charges will be £25++ if you are buying something 20kg or more...I leave people to judge retailer's interpretation of "slight scraping" via photo's attached and there is proof of delivery from delivery company that they have received the item...
My item arrived damaged. Five months later I still have not received a refund having been told the item was going to be replaced, but having never received anything, I have been requesting a refund. Phoned repeatedly and advised would get a call back. Never received a call. I have tried to be as accommodating as possible, but there has been no such reciprocation from Clanbay. The service has been appalling and their attitude is one of complete disinterest. I continue to pursue my refund.
Wholesale Supplies Ltd is located at 13 Edward St, Newry BT35 6AX, UK
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