Queen Alexandra Hospital Emergency Department Medical services in Cosham, Portsmouth

Reviews

1. Linas Juozėnas ★★☆☆☆

   I came in with a suspected spinal injury after being robbed a month ago and am still in severe pain. Despite this, I was only given basic blood pressure tests and then sent home, declared “healthy” — without any proper investigation into the source of my pain. I was told that if I want any help to check for serious spinal issues, I’ll need to pay for it privately. Unfortunately, I can’t afford that — neither financially nor in terms of time. As a professional driver, this situation puts not only me but also others at risk. I’m in too much pain to drive safely, and that’s a terrifying thought. It’s deeply upsetting — not just physically, but mentally too. I do want to add, though, that the nurses were truly wonderful. Like angels: kind, gentle, and caring. People have no idea what pain actually is --- Guy screaming in pain, cannot move, cannot sit, starved 10-20kg, bleeding robbed screamed for help Hospital: free lungs radiation, take it or leave it. Another sleepless extreme pain night Sadly cannot afford nor food nor sleep Working everyday screaming every night

   almost 7 months ago
2. terrri alden ★☆☆☆☆

   I attended 3 times and was misdiagnosed. 7 hours in pain waiting to see a doctor, ignored and sent away. 30 plus hours total waiting to see doctors !! No pain relief or care ... 4th doctor finally listened and diagnosed , leading too emergency surgery. Absolutely disgusting treatment, so upsetting!!

   almost 9 months ago
3. Jane ★★★★★

   Brought here by ambulance last night due to chest pains. It was fairly busy but my treatment was very good. All the staff that treated me were friendly and efficient. I was there a few hours but only because they did two blood tests each of which they had to wait an hour to get full results, also had an ECG and chest x-ray. It was nice there was free squash and biscuits available and at one point staff came round with hot drinks and sandwiches also free. The room was a bit messy due to cups and food wrappers on the floor but this is down to lazy messy people not using the bins provided. I was dreading going there but came away happy and pleasantly surprised. Thank you.

   almost 10 months ago

1. Adrian Fiedosiuk ★★★★★

   We had to visit the Children’s Emergency Department today as our daughter developed a very high temperature. The entire staff did an amazing job! It also happened to be her birthday today. When they found out, they organised a present for her — such a thoughtful gesture. At the same time, they carried out all the necessary tests and diagnosed the issue quickly. Thanks to the antibiotic they provided, we were able to go ahead with our weekend plans. I can’t express how much I appreciate the care and kindness we received. They truly made our day by giving our daughter a little birthday gift, despite the circumstances. Well done, and thank you so much!

   1 year ago
2. Angelique Baker ★★★★★

   As a breastfeeding mum with my baby I felt so cared for here at the A&E while I waited to be seen. There is a baby changing room as well as a feeding room which are clean and well set out. The A&E was very busy but we were offered a hot drink and a sandwich which really made everyone cheery. The nurses were so caring and helpful, and made the experience very pleasant

   1 year ago
3. Caroline Willoughby ★★★★★

   A&E Is brilliant. They are underfunded and we are overpopulated in our local area so A&E can barely cope. simply put the two don't mix. However, the staff work incredibly hard, under immense pressure. I can't thank them enough for what they do - incredible workforce that's undervalued by out government and yet so loved by everyone who needs them A*****

   almost 3 years ago

1. Nikki Morris ★★★★★

   Taken to the a and e dept with facial drop and paralysis. Paramedics were here within a few minutes to run checks for potential stroke. Was taken to an and e and into side b. Again seen very quickly. Different nurses but all cheerful and upbeat. It turned out to be Bell’s palsy thankfully. Released to get bag full of medicine from pharmacy and on my way home all within 3 hrs. Can’t thank the staff and medics enough for their help.

   almost 3 years ago
2. Jim Bow ★☆☆☆☆

   Sitting in Accident and emergency with my daughter who fainted in the street and fell over and cut her face. We have been here 9 hours and still not seen a doctor. Another patient has been waiting 15 hours. The great in Britain has truly disappeared! Update 13 hours later we finally get to see a Doctor who gives us a casual sorry for the long wait.

   almost 3 years ago
3. Michael Jones ★☆☆☆☆

   Queen Alexandra A&E review Dec 2022. My partner is a Cancer patient receiving Chemotherapy which can induce nausua, we telephoned the Oncology dept helpline as my partner had severe nausua with blood in, we were told to attend A&E, ASAP, they would inform A&E of our arrival. We arrived A&E Portsmouth 30 minutes later, this at 9pm after a 10mile drive, duly displayed the "emergency treatment card" supplied to Chemotherapy patients and were shown to a reception side room for isolation. 2hrs later a nurse arrived to ask why we were attending A&E, another 15 minutes a different nurse arrived and asked why we thought we had Covid. Again after another 10 minutes, both nurses returned to show us to A&E ward "A" where we were placed in a cold "reception bay" side room with 2 plastic chairs to await an "A&E Doctors attention". To cut a long story short we then spent 7 HRS in that cold side room (minus 4*C outside) where upon the charge nurse became so concerned as to my partners condition and "No Doctor" she telephoned the case A&E doctor, then returned to relate the "Doctors" conversation, "I have far more ill patients than your patient and she will have to wait". A "CANCER" patient receiving Chemotherapy with severe nausua containing blood was not considered ill enough to be treated by a Q&A "doctor" in A&E after waiting 9 HOURS. The disgusted nurses offered my partner her discharge papers and we left walking out past A&E wards and through the A&E waiting room, "No waiting patients or ambulaces" were seen inside or out, this at 6am the next morning. Infact the only people seen were nurses and "doctors" standing in the corridors drinking coffee and talking whilst awaiting the immenent end to their night shift. In our 4 month experience of the Q&A without most of the nurses and their compassion the place would fall apart, this as high percentage of "Doctors" at entry, registrar and consultant level need a refresher course in patient respect, good manners, work ethic, admin and timekeeping.

   almost 3 years ago

1. Victoria L ★★☆☆☆

   Service was very quick for my symptoms. (Breathing difficulties) The 1st triage nurse was lovely asking questions and performing swabs, but the 2nd had zero care or bedside manner making me feel like a time waster. She advised me through questions no exam that I probably had a mild chest infection and that it wasn’t asthma. I felt shamed into leaving. (Despite breathing difficulties) so didn’t wait to be seen by the doctor who she advised would be a very long wait. She didn’t seem to care if I stayed or went. A few hours later I got a call to say I had influenza A and no wonder I was feeling so bad!! This is my 2nd poor experience of visiting this A&E both through 111 or a doctor- I’ll go the extra miles in the future if needed to Southampton or Winchester.

   almost 3 years ago

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