Why does the phone line say the practice is closed when it is open? I have called the practice today Wednesday, I've tried all afternoon.The phone line states the practice is closed, but the opening hours state the practice is open from 2pm - 5.45pm. I also had the same problem last month. When I called in the afternoon, the same voice message stated the practice was closed, when it was open. I then had to ask my elderly family member to go into the practice to speak to a receptionist as I am not in the area. This issue really needs to be sorted as it is causing a lot of stress and anxiety.
Reviews
-
Shauna ★☆☆☆☆
-
Mark Stevens ★☆☆☆☆
They've started closing earlier than the listed hours here, they're closed at 3 on a Friday!
-
Rudi Rudi ★★★★★
Very good place. The NHS has big problems and the doctors here really do what they can to help their patients. These are hard-working people with a lot of responsibility and they can't make a mistake. They really want to help everyone as quickly as possible. I personally recommend this place and I am full of respect for everyone who works there. Stay blessed ☮️⚛️✌️ I just wanted to say a sincere thank you to all the staff at Donard Group Surgery. Over the years, you’ve always treated me with kindness, respect, and professionalism. I truly appreciate the support and care you’ve given me — especially during difficult times. It means a lot to know that there are people who genuinely care and do their best every single day. Thank you for all that you do. Best wishes, Rudi ☮️
-
Zinho Jeans ★☆☆☆☆
Very slow service went to chemist said go back to surgery back and forth feel like they don’t care really need my medication. Absolute shambles.
-
Tracey Green ★☆☆☆☆
Ask a Doctor for help two days in a row and they still haven't rang me
-
Michael ★☆☆☆☆
Good luck getting through to them
-
Eamonn Tyrrell ★☆☆☆☆
I can't believe them... I am in pain here. I have rang them three times and they still say we will ring you...
-
Frank “Realism for Dummies” ★☆☆☆☆
If you are a foreigner, expect to wait a loooong time to get an appointment , even you are very sick ...
-
John Tyler ★★★★★
Very well run GP practice, lovely staff.
New Review
FAQs
What is the address of Donard Group Surgery?
Donard Group Surgery is located at 56 Main St, Newcastle BT33 0AE, UK
What is the phone number of Donard Group Surgery?
You can contact Donard Group Surgery at +44 28 4372 2220
How can I get to Donard Group Surgery?
You can find directions to Donard Group Surgery by following this map link