Vine Medical Group Medical Services in Waterlooville

Reviews

1. nick hemmant ★☆☆☆☆

   There is no joy in this review and is posted with regret. With the recent reviews there is seemingly a golden thread running through the entire appointment system.Whilst doubtless the medical professionals are what you would expect and will be wholly professional and caring the booking system coupled with some very difficult and obstructive reception staff make for a dangerous combination which is plainly unacceptable.

   almost 8 months ago
2. Debbie Lidgard ★☆☆☆☆

   I have literally been trying to get hold of them for over 4 hours. I hold my position in the queue and then the app say i havent got a position in the queue unless i then stay on the phone and when it gets to number 1 it says I'm not able to be connected, cuts me off and the i ring back and I'm back at number 30 again. This has happened to me twice today and my son has tried and had the same results ringing from work and now he is having to leave work go the the walk in centre when it could have been resolved over the phone with a prescription.

   almost 9 months ago
3. Peggy Hadley-Bilsborough ★☆☆☆☆

   Absolutely shocking. Avoid at all cost! I’ve been ringing every morning at 8am and filling out online forms to which I’ve never had a response or being told ‘all the appointments are gone call back tomorrow.’ I don’t understand how on earth they’re getting away with it. The receptionist couldn’t care less and kept repeating ‘try again tomorrow’ I’m frustrated and worried and trying to seek medical help. I suggested maybe I should call 111 to which he said ‘maybe yeah, goodbye’ vine medical best know I will be sueing if the skin cancer has spread.

   almost 10 months ago

1. Emma Barnes ★☆☆☆☆

   We are new to the area so have recently joined. I have left an excellent medical practice to come to this utter rubbish that provides no service at all. The anima online system will not take urgent appointments so then you sit on hold calling for an hour having then be told there is no appointments for today to either call back tomorrow or go to the walk in!! What on earth is going on. My previous practice was not run like this at all this is a joke.

   1 year ago
2. Jenny Warden ★★★★★

   Have never had any issues getting an appointment for myself or the children. Nurses and doctors are all very kind and we have received great care. Some of the 1 star reviews are unfair as there are different options to make an appointment without being on the phone for a long period of time. Have always received a prompt response when requested.

   1 year ago
3. Lyuda Iakovenko ★☆☆☆☆

   Should be called “go die quietly medical” I will be attempting to change a doctors surgery. You can only book routine appointments at 2 pm weekdays, if you attempt to book any later, they run out of slots and you have to try the following day. “Computer says no” approach. You are supposed to deal with medical professionals and get assistance, instead being told to submit online enquiries only at certain time each day. Have been trying to book appointment all week and they are running out of slots! Shocking service and don’t know how they are getting away with it, gets worse every year

   almost 3 years ago

1. Sarah Dyne ★★★★★

   Have always received good care when required by a variety of professionals. You must have access to a car or good public transport as they are spread accross a few sites. You can wait a while for routine appointments, however that's true of all GP services now. Same day care has never let me down, I have always managed to get an appointment for either myself or my children even if I've needed to wait a day and the reception team are always compassionate and respectful. For a stretched NHS, I think Vine medical group cope well. Gone are the days of seeing a GP or nurse when ever you want, but they are available for when you really NEED them.

   almost 3 years ago
2. Ashley Barnes ★☆☆☆☆

   Absolutely dreadful service. After a recent appointment a GP advised that I needed to be referred to a specialist on the NHS. The referral letter has been written and sent to the relevant NHS department. I asked a for a copy of the letter since I am going to see a consultant privately. I was advised that although the letter has been written and is on the system, it can take up to four weeks for the surgery to email it to me as it is in a queue. Four weeks to attach an already written document to an email and send it to me seems very unreasonable!

   almost 3 years ago
3. L Cornwall ★★★★★

   Dr Laurel Grosvenor is an excellent GP. Despite the winter pressure, Dr G raised an urgent USS referral for me promptly. I was able to get scanned in 2 weeks. The result was then discussed with me via telephone the day after the scan. Outcome was explained to me clearly, treatment prescribed and emailed to the pharmacy same day. I am so impressed with the service I received. THANK YOU Dr G!

   almost 3 years ago

1. Kellie Bowker ★☆☆☆☆

   I was told to ring at 2pm to get an appointment for my 2 year old. I rang at 2:01 and was on the phone for an hour. It then hung up on me and I was taken to the back of the queue. I went to the GP surgery and asked what had happened and was told that the system cancels the call if you have been waiting too long. Any person with common sense would know that this is not right and needs to be fixed as a priority. It’s not fair on patients and it’s not fair on staff who will have to deal with upset and frustrated patients due to the flaw in the system.

   almost 3 years ago

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