St Neots Pet Care St. Neots

Reviews

1. Stacie Stacie ★☆☆☆☆

   Despite clear written and verbal instructions, our cat was overfed and we returned to find he had been sick. The litter tray was not fully cleaned as agreed, leaving him with a dirty tray for the full week of visits. Our request for a partial refund was declined, and no accountability was taken. We will be seeking alternative care in the future. * Edited with bullet points to respond to the below reply from owner for clarity. - We did not cancel any dates. We initially enquired about availability for 2 weeks of cat sitting and ultimately decided to book for 1 week once our final holiday details were confirmed. - We paid the invoice for the agreed 7 day period in full before the payment deadline. - When confirming the booking dates by email I noted the day litter would require a full change. This was ignored. - When Carey came in person to collect the keys I explained which was the correct back door key and where to dispose of bin bag of litter etc. We also discussed food requirements. Carey made no notes and I (wrongly) assumed she had retained this information for the visits. - I printed out and left a detailed note attached to the wall with a photograph of portion size and step by step guide for litter change. This was ignored. Nothing here is false or unfounded. We agreed and paid for a service that was not fully provided.

   almost 10 months ago
2. Sam Elliott ★☆☆☆☆

   Do not use. I came home to a skeletal & dehydrated cat. My cat has subsequently been put to sleep. Broached it with the sitter & got told excuses & refused a refund. Shame on Carey for continuing to deny her responsibility in this. My vet is horrified. Don’t believe the rubbish Carey is saying. Avoid at all costs. My cats aren’t skinny. They’re all super healthy. No decent sitter would have failed to see the deterioration in my cat. See you in court Carey. I’ve then been threatened re my work when I requested a refund.

   almost 2 years ago
3. Kirsty ★★★★★

   My dogs absolutely love Carey and the team. They always consider which groups of dogs to walk them in for group walks, and my puppy has come on leaps and bounds with her training walks. We did a training session with Carey too and she had so much advice for both on walks and inside the house. DON'T: expect your dog to come home clean! DO: expect them to sleep the day away after so much activity!

   almost 2 years ago

1. Tamara Evan ★★★★★

   My partner and I are moving out of the area soon, but top two things we will miss about St Neots are: a) daily walks at Paxton Pits, and b) Carey and the team at St Neots Pet Care. Carey has been walking our pup since he was 5 months old and it's been one of the best decisions we've made since we brought him home. He has gone from a shy and clingy puppy to a sociable, friendly, and playful dog, running out the door when Karen arrives with her van. He has an absolutely fabulous time out with his friends on each walk and comes home exhausted and happy as can be. I cannot thank the team enough for the great care and love they have shown to Merlin. Carey is hugely reachable and very accommodating, adjusting to changes in schedule and quick to get in touch with any concerns or issues with behaviour or health. I love that, as a veterinary nurse, she can check any little problems we're worried about ASAP, and it is so easy to buy our dog any number of tasty natural treats through the business. She is a wonderful contribution to the community around St Neots. Thank you so much Carey, Karen, and everyone in the team!

   almost 2 years ago
2. Hannah Garnham ★★★★★

   We went away for 10 days and left our 2 cats in Carey’s very capable hands. She kept us updated regularly and sent photos/videos to show us they were okay. Our girls loved her visits, would highly recommend Carey to anyone!

   almost 3 years ago
3. Vanessa Hodgson ★★★★★

   Carey is absolutely wonderful taking care of Gracie, our cat whilst we are on holidays. Gracie has diabetes and needs twice daily insulin injections. It’s perfect for us that Carey comes to our house, feeds, plays and gives Gracie her insulin with lots of fun in the comfort of home. I honestly can’t thank Carey enough - with her support, kindness, medical expertise and friendship gives me total peace of mind. I would recommend Carey St Neots Pet Care Services without a second thought.

   almost 3 years ago

1. Jade Richards ★★★★★

   Highly recommend St Neots Pet Care Services. Carey takes our fur baby out a few times a week and I honestly cannot fault her. She has spent training sessions with him and has taught him to walk off lead (where appropriate). I've seen her out and about on group walks and the dogs are always well-behaved. I was a bit worried about the socialisation aspect with bigger dogs as mine is quite small but Carey made sure this was done at my dogs pace and now he sits at the door and waits for her in the mornings! I get photos during the walks and the routes they have taken too. Also a huge bonus that Carey is also a qualified vetinary nurse, makes me feel even more confident that my one is in good hands!

   almost 4 years ago
2. Joe Dix ★★★★★

   Carey has been taking our nuisance of a dog out twice a week for several months now. She is reliable, friendly and the dog cannot wait to jump in the van each time she arrives. Working from home it's been a godsend for us knowing that the dog will be taken for a really good run regardless of the weather, and gets returned to us rinsed and exhausted. We then get a whole afternoon of peace and quiet whilst he snores away! On top of that, Carey provides us with so much great advice and guidance and is a one-stop-shop for petcare, natural treats and dog walking.

   almost 4 years ago

FAQs