📍 Mountbatten Way, Congleton CW12 1DY
📍 Address: Mountbatten Way, Congleton CW12 1DY, United Kingdom
📞 Phone: +44 1260 275337
🌐 Website: poolealcock.co.uk
A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!
Our experience with Poole Alcock for our property conveyancing was unfortunately disappointing. The process, which should have been straightforward with a cash buyer and no significant chain, dragged on for six months. Communication was a major issue throughout. Emails often went unanswered and phone conversations frequently left us confused rather than informed. There was an assumption of knowledge on our part that we simply didn't possess, making it difficult to know what questions we should be asking. Updates on progress were rarely provided without prompting from our side. The departure of our senior conveyancer midway through the process added to the complications. While the staff seemed knowledgeable, we were often left questioning whether we were receiving the best advice, as explanations for delays and issues were vague or not forthcoming. Perhaps most concerning were the errors made during crucial stages of the process. Our stamp duty was incorrectly calculated, potentially leading to financial implications. More seriously, our mortgage wasn't properly closed by the completion date, resulting in us having to make two mortgage payments and incur a significant penalty fee from our building society. While we now understand this is largely the fault of our mortgage provider, our solicitor did very little to help us through this hump other than to absolve themselves of responsibility. While we had a friendly contact who attempted to address our concerns, we frequently ended conversations with more questions than answers. The lack of proactive problem-solving and clear communication made an already stressful process even more challenging. While Poole Alcock may have the necessary legal expertise, their service fell short in crucial areas such as communication, attention to detail and client care. For a process as important and potentially stressful as property conveyancing, we expected a higher level of service and support.
Some serious communication issues at this firm running far too many cases without the capacity to interact properly with their clients. I think this probably goes hand in hand with the general need for reform in the way housing conveyancing is undertaken and how in the dark clients are kept about the progress of house moves. I feel the issues at Poole Alcock start from the Partner level where they don’t have the time nor the inclination to guide their teams properly. Only after kicking up a serious fuss did we get treated like real customers. Before that, I think they forgot that we were the ones paying for a service and should be treated as such. Please take caution if using these guys and if you do so, set out a plan for regular communication ahead of committing to their services.
Poole Alcock were excellent from start to finish when my partner and I purchased our first home - completion Sept 2023. They clearly explained their fees (which were fixed and very reasonable), responded to any queries immediately, chased up the seller's solicitor quickly and we're always available to help us through the many first time buyer questions (and nerves). As a first time buyer I cannot believe how easy they made the whole thing for us - they were always ready to go with the next part of the process, friendly and professional, and reassured us every step of the way. I cannot recommend them highly enough. Amelia and her team, Daisy and Katy, were fantastic throughout and a pleasure to work with.
Third time I have used PA now for my moves and excellent as always
Poole Alcock were good overall, but I do think they could have been better. They must have seen issues with bank transfers with large sums of money with other customers. They could have pre-warned us so we could have taken action beforehand to ensure the bank would transfer the money.
Lili-Mai and her team, namely - Amy, Amelia, Gill, Daisy and Katie have helped us through a lengthy house sale which really shouldn’t have been. They were amazing. Kept on top of both my buyers solicitors and our onward purchase solicitors. It’s been frustrating and stressful but they kept us informed. It’s just a shame the other solicitors in the chain weren’t as good as ours. Even with all the calls we made to them they remained polite, friendly, professional, keeping us sane when it really was a horrendous time. Said to ring whenever we needed to even if it was a rant which we did at times but they understood our frustrations. I would use these guys again and they deserve the 5* rating. Hopefully we won’t be on the move any time soon but if we did they would be the 1st people we would call as they were great. Thank you for everything you’ve done for us we really appreciate all the help, advice, support and guidance over the past 7 months
I would like to thank Poole Alcock Solicitors and Lili-Mai Rushton in particular for the swift handling of the conveyancing of my mothers estate. She proved to be very diligent and professional in this matter and kept us up to speed on all matters involved during this process. Lili-Mai showed that she is a great asset to your company.
100% recommend Lili-Mai and her team. Our house move took 2 months and 1 week to complete. Very easy to deal with, very responsive and helpful. we had a tight deadline from the seller of 3 months and they smashed that. I can not thank them enough.
We recently moved from Suffolk to Newcastle, Staffordshire where our new home has completed extremely quickly with the assistance of Lili-Mai Rushton and her team. We were extremely impressed with the service and communication throughout the process and would highly recommend. Our sincere thanks goes to Lili-Mai and her team.
Poole Alcock Solicitors - Congleton is located at Mountbatten Way, Congleton CW12 1DY, United Kingdom
You can contact Poole Alcock Solicitors - Congleton at +44 1260 275337
You can find directions to Poole Alcock Solicitors - Congleton by following this map link
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