Absolutely dreadful tracing and communication. A package was consigned at the start of November and still hasn’t been delivered. Absolute silence, don’t even respond to email or enquiry link on website. Either staff are stealing or losing packages. Absolute third world service and standards.
The young man delivering my parcels today was fantastic, polite and friendly. He went out of his way to help, even running back to the depot to grab a second parcel, carrying the items in and helping unpack them. A real credit to the company ⭐⭐⭐⭐⭐
Received a large delivery of Nursery furniture today. Driver left the pallet half on the pavement and half in the road.."that's as far as I can get it" he said. Refused to help me move the boxes inside my house and watched me struggle and near fall over and did nothing. "Oh I'm not allowed " . Where is the human compassion? It's ok to watch someone struggle then is it..clearly a job beyond my capabilities. Very rude and totally unhelpful!! I hope no one treats his wife like that!!!
On time, very well handled and efficient delivery service. Used more than once now and very please .
I recently ordered laminate floors form a warehouse in Northern Ireland and was given Express Freights contact information to track my pallet of floors since I was waiting for the floors to be delivered to our new home. Since dealing with express freight there has been a lack of clarity and transparency in regards to where my floors are and it took them a few hours to admit that they actually can’t locate them (they cost me a couple of thousand Euro by way). It’s now my second day that I am taking off work, waiting for the floors, waiting for an update or for a second solution. I have floor fitters aligned to lay the floors at our new home before we move in, and I have already called them off as they were meant to start yesterday. I have offered to pick up the floors at their depot in Dublin myself since I am really caught for time, but they still don’t know where my floors are! Every time I contact them I hit a wall, and blame is shifted to their currier partners, which honestly is not my issue. Very frustrating! I will change my review if by some miracle they find my floors today, but they would still be delayed and I will likely will have to rent a van and pick them up myself, having paid for delivery already, so my review will it improve much.
I had emailed and booked for a pallet to be collected from England to be delivered to NI on 7th October and was stated it would take 4/5 days not a problem as we needed for end of October - Today 5th November i have just been contacted yet again by the company in England that the Pallet is still be to collected and we now have to pay holding fees as the pallet was not lifted in the time stated! Very unprofessional and poorly managed, this was after speaking with a Sales Coordinator from Freight Express 3/4 different times asking for updates and conformation!
I've had many deliveries by Express Freight, and I have to say I can only congratulate them for good customer service. I don't know the drivers name, but whoever normally does deliveries to Bangor is a gentleman. Helped me manhandle a 57KG box that he was delivering into my porch.
5 days to deliver from Dublin to Omagh! Package is damaged and strong sellotape is tear off. Is someone opened my box? No? If this happened due transportation I give one star anyway, because looks like no one care about my parcel. 5 days 100 miles. I can walk faster.
Express Freight is located at 21 Moyraverty W Rd, Moyraverty, Craigavon BT65 5HU, UK
You can contact Express Freight at +44 28 3832 2100
You can find directions to Express Freight by following this map link