ALPS Legal Practice Ltd

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Reviews

1. Shane Allport ★☆☆☆☆

   Don't use this company for anything they dont oay out for any damages whatsoever 4000 damages to my car but they only pay out to third party says it all you send them all evidence but are too lazy to actually look at it properly then quickly pointing you out as the one who caused the accident yet you received no evidence from third party no daschcam evidence at all so what evidence did he actually provide i will be taking it further to recover what im owed for the damages to my car which is 4000 you have received all evidence but done nothing about it yet the company who hire you just for third party cover but don't actually tell you this from the start I request that this is dealt with properly

   almost 2 months ago
2. Salah Ben Midou ★★★★★

   I can’t say enough great things about Dan and Ben. From the very first moment, their compassion, professionalism, and genuine care were clear. They go above and beyond to create a safe, supportive, and structured environment that truly fosters growth and healing. Their dedication isn’t just a job—it’s a calling. Whether it’s through one-on-one support, thoughtful guidance, or just being present when you need someone to talk to, Dan and Ben are pillars of strength in the recovery community. ALPS Recovery is lucky to have them—and so is anyone who walks through their doors. If you or a loved one is looking for real help, with real heart, Dan and Ben are exactly who you want in your corner. Thank you both for all you do!

   almost 8 months ago
3. Domnita Neagu ★☆☆☆☆

   Apalling! They managed to drag it for 18 months just to have a medical assessment after a small RTA. 2 years after the case is not closed. Using the strategy to drag things along, delaying for 3 weeks to respond to an email, testing your nerves until you just give up the claim. ( Unfortunately this strategy works. It has cost me many hours of replying to emails to-and-fro over 2 years to get nowhwere). Avoid!

   1 year ago

1. Tasha Randall ★☆☆☆☆

   Would give 0 rating if possible I have had the unfortunate experience of dealing with ALPS since my serious car accident in December 2021. It is now over a year and a half later and I am no where near a resolution. I never get any feedback unless I initiate it on my side. When I do, I am told there is nothing they can do- just follow the process! Their “service” is absolutely shocking! The accident was 100% the other parties fault which he admitted on the day. I am in pain daily, pain killers daily and have had almost zero help from ALPS. I have had more luck with my GP than ALPS (although the GP help has also not been great). They cannot give me any sort of plan of action nor deadline, basically being told “sorry you’re in so much pain but you’ll just have to wait” AVOID THIS COMPANY COMPLETELY!! If you want any resolution- do not use them! “Best” part of my experience with them was when they advised me after about 6 weeks they have a settlement offer for me to replace the car seats I had to buy. I then pointed out that I’m actually needing medical assistance not a massive payout but apparently that would require them to do their jobs which is what obviously too much to ask. In case I didn’t get my message across clearly enough- avoid, avoid, AVOID!!

   almost 2 years ago
2. Colin Bradbury ★☆☆☆☆

   Appointed by my wife’s insurers after a truck driver hit her car while she was stationery. They have had the case for over a year, claims handlers have said the only way to get a quick resolution would be to claim against her own insurance and hope that they could recover the excess on her behalf (uninsured loss). She was stationary and the other driver admitted liability at the scene, you would think a simple case. If she claims against her own insurance this will have to be disclosed when she renews cover in a couple of months and will potentially impact on the renewal cost. We also have no confidence in their ability to recover the uninsured loss bearing in mind their performance to date. After just under 12 months we instructed them to issue a notice against the 3rd party insurer on 8th Feb, this would give the other party 2 weeks to settle or they would initiate legal proceedings to recover the amount quoted for repair. After 3 weeks or so we emailed requesting an update. No answer. After another week or so we sent another email requesting an update. No answer. Throughout this entire pantomime they have consistently failed to communicate. We are about to contact the financial ombudsman for advice. I understand that the 3rd party insurers have been dragging their feet, but the complete lack of communication from Alps just can not be considered to be professional behaviour in any way. Given the choice neither my wife or myself will take another insurance policy that uses Alps as its legal protection agent and I would advise anyone else to do the same.

   almost 2 years ago
3. Frenchgreasemonkey ★☆☆☆☆

   Sadly not the service one hopes to get in times of need . Poor service all around . Save your self some frustration/stress and find a better ratted company .

   almost 3 years ago

1. Bradley Milton ★☆☆☆☆

   What a bloody joke of a company I crashed my car which I was working for dominos and they couldn't even help me out snd fix my car I had to go.with my own I would rate 0 if I could a cowboy company

   almost 3 years ago
2. rafal kus ★☆☆☆☆

   I choose this company as I have option that they not gonna charge me fee for the claim. Please avoid this company, poor communication, underestimate claims, only want have the claim to be closed. They sending documents to sign without reports to Read. My first handler Tasneem which messed up my claim is gone, second handler disappeared after one email and the third handler Nick C. contacted me that they won't pay for any further help whille the previous one said that they will as its under policy. So they only proceed when is easy case and don't care about your suffering and leaving you for more costs as I need to sue them to get what I deserve.PLEASE AVOID!!!

   almost 5 years ago
3. Liam Barry ★☆☆☆☆

   Horrible ongoing experience with Alps Legal. I had to give them 1 star but zero stars is more appropriate. Was involved in a non fault accident 26 months ago, not near resolved yet, yes 26 months ago. Was the victim of an accident and am now being treated like a criminal by Alps Legal, like a person trying to steal money. The Financial scrutiny of my affairs is completely out of order. This Company was not appointed by me. They have no interest whatsoever in the Customer. Was told over a year ago, a claim was issued to the third party. Then they didn't communicate with me for months. They then appointed another person to look after my claim. This person is not interested in advancing my claim. He went directly to third parties without my consent and looked for reasons not to pursue the claim. They just don't understand that I am the Customer. I have requested the correspondence between Alps Legal and the third party. This has not been issued. The person looking after my claim is looking for reasons not to pursue the claim. Absolutely no interest in the Customer. Do not use this Company. They will never again represent me. I would if at all practical take the case off them but I am too far down the line.

   more 6 years ago

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