Beverley Urgent Treatment Centre

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Reviews

1. Mark Shaw ★☆☆☆☆

   Sorry to say, but there is nothing urgent about this service. Sat and waited for 3 hours with my Dad who has dementia. Made it clear that he has dementia and has a limited time frame before becoming confused. He was not assessed or even looked at in that 3 hour period. I asked where he was on the list, only to be told there was no list. However, when we left without treatment I informed the receptionist we would be leaving and she kindly informed me that they would remove his name from the list. Shambolic organisation!!

   almost 3 months ago
2. Barry Caukill ★★★★★

   Because I was bleeding I went straight in. Anya did a brilliant job of dressing my thumb. A brilliant service. At times like this you appreciate what your taxes pay for. Thank you to the NHS.

   almost 3 months ago
3. Harry Schofield ★★★★★

   I had the unfortunate circumstance of needing to visit the urgent treatment centre on two consecutive days—once with my little boy and once for myself. On both occasions I was seen in good time and triaged efficiently. The two doctors who treated us were outstanding. Unfortunately, I didn’t catch their names, but my visits were on the evening of 21/09 and the morning of 22/09. The first doctor showed real compassion and understanding towards us and our baby, and took the time to explain the key warning signs to look out for when our child is unwell. This was hugely reassuring and educational for us as parents. The second doctor showed the same level of care towards me, asking questions about my lifestyle so that he could treat me as an individual in spite of the fact that the computer system wasn't working which I'm sure caused a lot of stress. The treatment and medication he prescribed worked perfectly, helping me avoid being sent to A&E and likely admitted. People are often quick to criticise the NHS when things don’t go as expected, but my experiences highlight how well it can work. Both of these doctors deserve a great deal of praise and thanks.

   almost 6 months ago

1. Patricia Wilson ★☆☆☆☆

   Very poor. Appropriate questioning and use of diagnostic tool (x-ray facilities and a more appropriate clinician) would have led to accurate diagnosis. Appropriate questions were not asked by triage nurse and appropriate screening (e.g.hearttrace ECG, use of stethoscope) not carried out. ray facilities and a doctor were available at Beverley and should have been used. Too near to closing time I suspect. 6 hours wait at Hull Royal, but triaged immediately by auxiliary nurse ECG and blood tests.Doctor's first step at Hull Royal was listening to chest and x-ray and appropriate questioning. A specialist blood test to clarify if a blood clot had occurred would be available if necessary. But proved not to be as chest infection was causing acute pain in the right chest. I would suggest CHCP use the model of HRI i.e. auxiliary nurses supervised by doctors, and using appropriate technology) rather than the (very high cost) nurse practitioners replacing doctors at Beverley UTC. In future I would go straight to HRI, very very long waits, but all diagnostic tools and doctor availability. And eventually accurate diagnosis. .

   almost 6 months ago
2. Stacey Hardy ★★★★★

   Could not fault them at all, couple of hours wait, but to be expected. Dr was fully clear with what was happening, very calm and kept me calm, nurses where lovely aswell. Even though I was in a lot of pain they all made me feel at ease. Thank you so much! Superstars!

   almost 7 months ago
3. Bren Hol ★☆☆☆☆

   Really dont bother, unalble to put any weight on one foot and have been 3 times over 3 days to have it seen, each time was told there's at least a 4 hr wait to be seen, then wait for xray then wait to see the Dr, so an estimated 6 hrs! Plus xray closes at 5pm so if you go at 1pm or later you wont even get one and will have to go back! Rang Goole and they couldnt be more helpful, only 45mins wait, then xray, seen the Dr and out with fractured foot 1hr 30 mins later!! The same happened 4 years ago with my daughter, eneded up at Goole because Beverleywas so bad, I know Bev might be on my doorstep but its well worth the distance to go to Goole minor injuries instead!

   almost 3 years ago

1. Leona Wong ★★★★★

   Booked a time slot there after phone call to 111 and assessed by a surgery. Waiting for one and a half hour then seen by Dr Salah. Dr Salah was so nice to show me where is the Emergency Room I need to go to because I moved in Hull recently and not so familiar here. And thank you so much for his letter so that my mum could have further investigation promptly.

   almost 3 years ago
2. Jane Boothby ★★★★★

   Took my son this morning as he’d damaged his thumb playing rugby yesterday. Lovely, friendly and helpful staff. Booked in, triaged, x-rayed, seen again to discuss the results and back in the car within an hour. Excellent service - thank you.

   almost 3 years ago
3. Jon Moss ★★★★★

   A superb experience yesterday. Exceptional care and expertise from Jo and Lisa. Having recently been abroad and received atrociously poor care it was wonderful to get home and see people who knew what they were doing. Excellent communication and everything explained in detail. We had a warm and friendly welcome as soon as we arrived. Thank you so much.

   almost 3 years ago

1. Steve Hare (Notsosimple23) ★☆☆☆☆

   After visiting this Hospital for an eye injury which happened to a work colleague. I would honestly say - “Avoid” if you don’t want to waste 4 hours waiting to be seen. A couple of people in the waiting room have been before and have also waited around 3 hours before on their previous visit! What they don’t tell you - if you need an X-Ray, that department closes @ 8pm! So you will be waiting for nothing. Only to be examined and ask to come back as a checked priority the next day or referred to HRI. If you also join the queue at peak times, and do not get to see a doctor/nurse, the lights go off and your referred to HRI. Emergencies & babies get priority as standard, just sit and watch them get called up. THINK BEFORE YOU GO > 3 or 4 hours to wait to be seen. Only good point. FREE PARKING! shame there was no complimentary drinks or snacks during the wait.

   more 6 years ago

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