Insurance2go Cosham, Portsmouth

Reviews

1. Umer Shahzad ★☆☆☆☆

   100 % scam insurance Insure2Go Regarding Unfair Claim Rejection, Repeated Document Requests, and Unauthorised Policy Cancellation Insure2Go Mobile Insurance, I have been treated unfairly and unprofessionally, Background I purchased a mobile phone insurance policy from Insure2Go approximately six months ago. At the time of purchase, I provided: The original purchase receipt of my mobile phone All information requested by the insurer Based on these documents, Insure2Go approved my policy and began collecting monthly premiums without any issue. --- Loss of Mobile Phone and Claim Submission Approximately five months after purchasing the policy, my mobile phone was unfortunately lost. I immediately contacted Insure2Go to submit a claim. From that point onward, I faced continuous delays, changing requirements, and excessive document requests, as outlined below: 1. Receipt With IMEI / Phone Number Insure2Go initially stated that my original receipt was no longer sufficient. They requested a receipt including my phone number/IMEI. I had to visit the courier/service provider and spend nearly two weeks to obtain a revised document. 2. Police Report After submitting the revised receipt, Insure2Go requested a police report. I promptly obtained and submitted the police report. 3. Network Provider Blacklisting and Usage Records Insure2Go then asked me to contact my mobile network provider to: Prove ownership of the device Blacklist the lost phone Provide usage records This process required significant time and effort, taking more than one month, as it involved multiple visits and verifications. 4. Additional Requests Despite providing all requested documentation, Insure2Go continued to change their requirements every few days, requesting additional bills, usage data, and further proof. Each time, I complied in good faith. --- Claim Rejection and Policy Cancellation After months of delays, Insure2Go informed me that: My claim was rejected because my visa is valid until August 2028, and they claimed they could not assist me in 2025. Now I wast a lot of time but this stupid insurance not want to help me in hard time.if you have this insurance plz cancel this and buy genioun insurance . Now i complain to financial ombudsman service.but they are so busy they want 3 more months to give dicision . I am very disappointed due to this scam insurance

   almost 7 months ago
2. Marion Codling ★★★★★

   I was really impressed with the service that I received regarding the Mobile phone insurance. I needed to upgrade details and asked if I could have all details delivered to my email address. The young lady I spoke to was very helpful and understanding for the situation that I had. Well done and thank you.

   almost 7 months ago
3. An. Ni ★☆☆☆☆

   Extremely disappointing experience with Insurance2Go. My phone was first returned without being properly repaired, and then the replacement they sent was a downgraded model with half the storage of my original device. Weeks without a working phone and a failure to provide like-for-like replacement as promised in their own policy. Poor service and would not recommend.

   almost 11 months ago

1. Rakesh Ajbani ★☆☆☆☆

   They are cheats, never but anything from them They are cheats. I got the insurance from them 3 months back when I bought new devices. They allowed me to purchase the insurance without any restriction. Now when I've lost my phone and need to claim it they are finding ways to not honour my claim. Now they are saying you are not a permanent citizen of UK to claim (a condition that they have hidden in the terms and conditions). The eligibility FAQs don't have that on the website. How is it relevant that I'm not a Permanent Resident or not?? I have bought the phone from the UK, I'm a resident and have given them my share code as proof. If they really wanted to be honest about it they should have asked this information when signing up and I would have given the share code then. I have been paying my monthly insurance as expected apparently for a service they never intend to provide. I'm going to take them to the consumer court with this. Never trust them and never but any service from them

   1 year ago
2. ALISON BISHENDEN ★☆☆☆☆

   Absolute joke of a company currently trying to claim and I’ve given them all the info provided to myself by 02 and nothing is good enough despite the information all being direct from The phone company’s apparently an itemised bill is not proof of usage not sure what else I can send !!! Make it as difficult as they possibly can to get the item fixed you’ve insured and downright rude into the bargain!!

   almost 3 years ago
3. Imran Rahim ★☆☆☆☆

   Fraudulent company. They charged my card for insurance when I specifically requested them not to renew the insurance. No login portal to view policy and bobeasy way to retrieve policy information. Do not use.

   almost 3 years ago

1. Richard Wilson ★☆☆☆☆

   Don’t bother, wouldn’t pay out for my lost phone despite having loss cover. I wasn't looking after my phone well enough when I lost it to be covered apparently. Need to lose your phone in a certain way or they default on it. Waste of money

   almost 3 years ago
2. LAILA BARROW ★★★★★

   My iPhone 12 screen was smashed to pieces after getting run over. I paid my access of £100 and sent my phone off and it was done relatively quickly sent back perfect. Thank you. It would’ve been £150 in a repair shop

   almost 3 years ago
3. Charlie Collins ★★★★★

   I had broken the back of my Samsung S21+ which in result also gave my screen a green tint, I claimed with insurance2go, paid my excess fee and provided proof of usage, I boxed my phone up and sent it off, within a week my phone was repaired but there was some issues with the phone at the testing stage, within 2 days I received a replacement device, same model and colour and it was immaculate, customer service were great and kept me up to date! Very pleased with the quick service and the great customer service will definitely be staying with insurance2go from here on and have no worries if I ever need to claim again. Top service! thank you!

   almost 4 years ago

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