PalletOnline Stoke-on-Trent, East

Reviews

1. Marcel Mckoy ★☆☆☆☆

   We have used PalletOnline.co.uk multiple times to send items, and unfortunately we have experienced repeated damage to goods while in transit. On several occasions, items arrived damaged, causing us financial losses and customer issues. Each time we attempted to raise a claim, we were met with no proper resolution, long delays, or no outcome at all. The claims process has been extremely frustrating and has not resulted in compensation for the losses caused. As a business, reliability and accountability are essential, and sadly PalletOnline has failed us in both areas. The damage to our goods has cost us money, time, and customer trust. Based on our experience, we cannot recommend this company and would advise other businesses to consider alternative pallet carriers to avoid similar losses.

   almost 7 months ago
2. Omar ★☆☆☆☆

   Horrible customer service and a bully. They have refused to take responsibility and continuously delayed pick up for 4 days beyond the day of pick up. They put the phone down on our staff totally unprofessional twb. Too many lies. And cannot be trusted. I have told them to refund me after 5 days of messing us about.

   almost 8 months ago
3. Junaise Kodiyalathu ★☆☆☆☆

   I’m sorry to say that I’ve had a consistently bad experience with PalletOnline when it comes to keeping up with their delivery schedules. This issue hasn’t happened just once or twice—it’s been a recurring problem. After multiple complaints, a manager called me and explained that they were changing their collection procedure, assuring me that the issues would not happen again. Things did improve for a short while, but soon enough, the same problems returned. What’s even more frustrating is their lack of proper customer service. The only ways to reach them are via chat or email. Since I’ve had repeated issues with missed collections, I tried reminding them in advance. Regardless of how many times I contacted them, the response was always the same: “You have time up to 5 PM; we will collect it today.” Of course, 5 PM would come and go with no collection. When you try to contact them again, their chat closes at 5 PM, and you’re told to email instead—only to get a response the next morning. Their replies to complaints are equally disappointing and arrogant: “We know it’s next day delivery, but we can’t guarantee it.” If you can’t guarantee next-day delivery, why charge for it? Offering a £5 refund doesn’t come close to covering the damage caused to our business due to missed commitments. Honestly, PalletOnline, you might as well donate that £5 to charity—it’s worthless compared to the losses your service causes to your customers’ businesses. In my last experience, I booked a collection on Thursday, which they missed. Because of that, the delivery couldn’t happen on Friday as planned. I was then promised delivery on Monday and was reassured multiple times it would arrive before 5 PM. Of course, 5 PM came and went, and I received another email saying, “Sorry, we can’t deliver today.” The pallet was finally delivered on Tuesday—five days after the original booking. If anyone from PalletOnline’s management happens to read this, I sincerely hope you take it seriously. Please rethink your customer service strategy and hold your team accountable. Your current process is damaging your reputation and your customers’ businesses alike. I have screenshots of all communications and will gladly share them if needed—to show just how poor your customer service has become.

   almost 8 months ago

1. Dragos Neculai ★☆☆☆☆

   Extremely disappointed with PalletOnline’s service. This is now the second time they have failed to keep their part of the deal. If you can’t offer next-day collections or deliveries in certain areas, just say so — that’s understandable. But allowing businesses like mine to book same-day collections and next-day deliveries, only to cancel last minute because of a “breakdown” or “driver out of hours,” is completely unacceptable. This shows a total lack of care or respect for customers and their businesses. Reliability and honesty should come first — sadly, that’s not what I’ve experienced with PalletOnline.

   almost 9 months ago
2. Natalie Saunter ★☆☆☆☆

   First and last time using this company. Collection was good and on right day. However the person receiving the pallet was being helpful as it was a damaged return. He wasn’t there. On top of my delivery charge, I had to pay a surcharge ( beware they don’t mention that). How many surcharges would I of paid due to other person not wanting his return. Which I had to return to get my partial refund. Don’t bother trying to appeal to a softer side as this company email you with if you don’t pay you will get late fees, court order and maybe a CCJ. I do not recommend this company.

   1 year ago
3. J G ★★★★★

   Great service. Staff and driver were very helpful. Delivered an engine over 300 miles (next day). Excellent. Would definitely recommend and will use again.

   almost 3 years ago

1. Kiran Karim ★★★★★

   Quick and Professional. It was our first time to receive the goods for our new home. The prices are competitive. Way better then man with the van services. Thank you so much for making it easy for us. The driver was helpful to put the stuff in the garage properly. Wil definitely use to again.

   almost 3 years ago
2. Kwikstop Ltd ★★★★★

   I needed to send a customers rear axle off for reconditioning and I was worried about the item getting lost having never sent a pallet before. But I didn’t need to fear, the whole process was very good, the price was great, the driver was friendly, the collection & delivery estimates were spot on. I will definitely use again. Thanks.

   almost 3 years ago
3. Anthony Tiernan ★★★★★

   My first time using PalletOnline was quick and easy, especially the booking format. The driver was really helpful. None of this I can't, won't do this or do that. Straight in solved problem and out and at a good price. Thanks PalletOnline

   almost 3 years ago

1. Hayley Kelly ★★★★★

   PalletOnline were fantastic. I have never booked a pallet courier before and after looking on a few websites, and feeling confused about my options, palletOnline made the process clear and simple. Very easy to navigate website and great price too. The communication using the online chat option was amazing! got responses straight away and from an actual person who was very helpful :) I will definitely be using them again.

   almost 3 years ago

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