Love this shop. Staff are so helpful and available to help with any query. Great offers when using the reward card too. They tend to have what I need in stock, and if not there is always an alternative.
We have had a tropical fish tank for 30 plus years. I wanted to buy 10 harlequins when asked what fish I had, I told assistant and was told I couldn’t have them because I had a red tailed shark that is aggressive. Can someone update their staff they are only aggressive if you have more than one in your tank and they are aggressive to each other not other fish. How much money are these staff costing you. Proper Training needed
Very helpful good stock of animals food. A good staff who go out of their way to help if necessary. I always use this shop.
I visited the fish department and ALL staff were very helpful and friendly. The aquarium expert, Stirling, was very knowledgeable and gave good advice for home care.
This rating is based on my experience today. We have shopped there previously and the staff were very friendly and helpful. Today's visit was with my mother who can only go shopping in a wheelchair at the moment. The entrance to the store is on a slight slope, great for the wheelchair, however, there are deep grooves and ridges in the concrete, making it extremely hard to push a wheelchair over. My partner decided to try pulling the wheelchair, going in backwards and this was difficult but we got in eventually. I noticed an assistant look over to us and gave me a very dirty look, then herself and another colleague pretended to tidy the aisle we were in, under the assumption we were shoplifters. I work in retail and observation is key to deterring shoplifters and I have observed potential shoplifters many times, however, I would not give them a dirty look, the worst thing you could do in a retail environment as a staff member. When we went through the tills, the card payment machine was not within reach for my mum in her wheelchair and I had to take it out of the holder myself so she could pay, the assistant on the till just seemed to want us out the shop and spoke quite patronising to my mum when serving her. My mum is a regular customer in this store spends loads, has a loyalty card and leaves charity donations every time. I feel on this occasion, the customer service just was not there. On previous visits we have encountered lovely, friendly, helpful chatty staff, but I feel I will avoid this store when taking my mum in a wheelchair.
It's ok, mixed knowledge from staff that all said different advise. Staff are friendly, animals are well kept.
Really good store, friendly staff, helpful good stock or can get delivered to store, vets at rear really good. They look after James & Oliver really well.
Really enjoyable visit to this new store. Friendly and helpful, everyone was very welcoming. Highly recommended and all the staff are wonderful. Holly was also great at recommending the best treats for my dog!
My local Pets at Home, have visited countless times. Always friendly and helpful service from the staff, good selection of products and the store is always clean and tidy. I appreciate how the staff pay extra attention to the furry customers, nice to know they are always welcome and often get a little treat!
Pets at Home Fareham is located at 140 - 148 Southampton Rd, Park Gate, Fareham PO14 4PH, UK
You can contact Pets at Home Fareham at +44 345 600 8934
You can find directions to Pets at Home Fareham by following this map link