Totally useless service from this company, they claimed they couldn’t find our address on an industrial site with 10 other businesses. Just left the parcel by the main gate in the middle of the day, didn’t attempt to deliver it, they also had the parcel for 6 days before even trying to deliver it.
0 stars!!! Absolutely shocking service all round. I have never had a good experience with these. Yet again another parcel not delivered to my address (not hard to find). Contacted customer services to be told yes it had been delivered to my address, had the door described to me which is not my door (I have a white front door, the door described was grey with windows). The lady on the call was rude and over spoke every time I tried to say that is not my front door, to then be told I must have supplied the wrong address and to contact supplier and order again. Absolutely disgusting, never have this issue when items being delivered by any other company. I will not order from anywhere that states delivery via Yodel because I would just be throwing money away. Avoid at all costs!!!!!
Not even worth a star avoid the place at all costs. Specially if you want your parcel. As they will not deliver it at all. Then after a few days your parcel magically disappears and they don't know where it is. Or they just don't want to deliver your parcel at all. The live chat is useless aswell they just say to you that you will definitely get your parcel. So you sit in all day waiting for it to arrive. But of course it doesn't leave the depot. Nothing but problems with them for a week with my parcel. So please avoid yodel at all costs
⭐ 1 Star — Absolutely Awful Service from Yodel I am beyond frustrated with Yodel’s service. Yet again, a driver was supposed to collect a parcel from my address — and once again, no one showed up. Despite this, the tracking falsely claims that an “attempted collection” was made. That is simply not true. I have door camera footage proving that no one came anywhere near my property. I’ve been at home for three full days in a row waiting, and this isn’t an isolated incident. It has now happened four times in the past month with four different parcels. Every single time I contact Yodel, I get the same useless response: “Please wait for an update” — but nothing ever happens. Because of these repeated failures, I now have an angry customer expecting their order, and I’m facing a £60 loss. Who is going to cover that? This kind of incompetence is completely unacceptable and is seriously damaging my business. To make matters worse, Yodel’s customer service has been totally unhelpful — no accountability, no real solutions, and no urgency. All they ever say is to “wait for recollection,” which never actually happens. At this point, I’ve lost all confidence in Yodel. I’ve asked to drop off my parcels at a local depot instead because I can’t waste any more time waiting for drivers who don’t even bother to show up. Absolutely terrible experience. Avoid Yodel at all costs if you value your time, your business, or your sanity
The drivers never ring or knock and instead leave parcels in full view of the road. The delivery today claimed 'Left in a Safe Place' - which I do not have set up. I only managed to go and retrieve the parcel because I saw it happen on the driveway camera. At the time there were three of us in the house! I would choose any other courier over Yodel, given the chance - they are useless.
My parcel has been in the depot for 5 days and still not delivered. No phone number and impossible to speak to anyone
Usually put the parcel wherever they want. But give them clear instructions and they dont follow. Terrible
Waited in for a parcel and received a notification to say it’d been delivered. No sign of it so I contacted them and they promised to investigate. The next day they sent me a photo of somebody else’s house, with somebody else in the doorway being handed my parcel, and informed me that the parcel had been delivered to the correct address! Sorry Yodel, my bad, looks like I’ve been living in the wrong house then. Completely incompetent.
Dreadful. Awaiting a delivery due to arrive on Thursday/Friday according to Amazon. On Wednesday, despite being in the house all day I found a card shoved through the letterbox saying no one home unable to deliver. I know they hadn't knocked or tried to ring the bell otherwise the dog would've barked. Went round to the depot on Friday to collect ourselves. Were told we couldn't collect as the "driver still had it on his van and was now off sick"! Surely in that case parcels should be safely back at the depot not at a driver's home? They said they would get it back and deliver it Saturday morning. At midnight Friday we received an email saying they had tried to deliver it today but no one home (again, a lie) and now we had to collect it ourselves but we couldn't make it to the depot until Monday. However, the parcel was then actually delivered Saturday morning after all! The driver did indeed knock and he was very pleasant and apologetic so I'm grateful for that at least. Mistakes and hold ups happen and would be acceptable to a point but why do they make out it's not their fault when they haven't delivered?
So, I have a time slot of 12.33 to 2.33, at 3.30 I contact chat as the tracking had not been updated for 2 hours, told it was due between 12.33 and 2.33.....yes I knew that, it was 3.30 and had not arrived! Contacted chat st 4.30 still told it was due at 12.33 to 2.33, the tracking still had not been updated from 1.30. I had a doctors appointment which I had to cancel. 6.30 the tracking gets updated to 'oh no the van broke down' so it took them 5 hours to realise that did it? Following morning the tracking still says oh no the van broke down, check for updates, well guess what you're 18 hours late and the tracking is a complete joke. I am contacting my supplier to inform them of the shocking service they have paid for!
Yodel is located at Chemical Ln, Burslem, Stoke-on-Trent ST6 4PB, UK
You can find directions to Yodel by following this map link