Parcelforce Worldwide Newcastle, Newcastle-under-Lyme

Reviews

1. lola james ★★☆☆☆

   I had a parcel attempted for delivery twice and both times the delivery driver did not ring the door bell or knock on the door resulting in a failed delivery. When I tried to call customer service for assistance I was met with an automated message that hung up on me and I called multiple numbers for businesses in order to get information from a human until I finally figured out how to bypass the automated message. When I finally got through to customer service they were great and super helpful. Overall I am incredibly disappointed with both the delivery skills and access to customer service. Do better.

   almost 8 months ago
2. Nat PH ★☆☆☆☆

   Dear Stoke Parcelforce Depot, I am writing to raise a formal complaint regarding the handling of my parcel under Case Reference 08447936. The item was scheduled for delivery on Friday, yet I was informed that the driver reported “no one was there,” despite someone being available. Following this, no delivery attempt was made on Saturday, Monday, or today, despite repeated assurances. Yesterday, I contacted Parcelforce Worldwide directly, and they confirmed they had instructed your depot to ensure the parcel was sent out for delivery today. However, once again, the tracking shows that no delivery attempt has been made. This situation is completely unacceptable. The parcel contains a gearbox for my car, and the continued delays have left my vehicle off the road. As a result, I have been unable to get to work, causing significant inconvenience and financial loss. I intend to seek compensation for the downtime and the impact this has caused. I require urgent clarification on the following: Why multiple delivery attempts were missed, including days when Parcelforce claims attempts were made but were not. When my item will be delivered, with a guaranteed, confirmed delivery date. What steps are being taken immediately to resolve this ongoing failure by your depot. Please treat this matter as urgent. I expect a prompt response and confirmation of delivery as soon as possible. Nathaniel Prescott Harris

   almost 9 months ago
3. Robert Dutton ★☆☆☆☆

   Medical delivery delivered by parcelforce express. First they said that they could not gain access to my street for no reason street completely accessible all day. The next day they sent me a e/mail and text informing me they had the parcel but could not read the address so could not deliver it ? Now they knew it was my parcel I have a account with them so they know my name, address, phone number and email address but could not deliver? Pathetic ever likey they are struggling. No stars if they would let me.

   almost 9 months ago

1. Bianca Popescu ★☆☆☆☆

   It took me 5-10 seconds max to open the door and the driver was at the van with my parcel writing something so I assumed they knocked to bring me at the door while they picked the parcel up therefore I waited patiently. However, after finishing what they were writing the driver closed the door and wanted to leave like this was a missed delivery although I was standing right there. I had to shout for them to see me and give me my parcel. They did not wait a few secs for me to open the door and the only reason I got my delivery is because they were making some notes and took them around 1 min to actually leave otherwise I would have missed it. Does no one keep an evidence on how many parcels are actually delivered? Do the drivers just have to show up at the address and leave instantly without a care in the world? How is this even efficient for the company? Terrible service!

   almost 10 months ago
2. Nusrat hussain ★☆☆☆☆

   I have evidence of their lie. Ordered something for kids party on Sunday 19th, seller sent 15th next day delivery. On the 17th on Friday at around 11am, a parcelforce van pulled up on my drive (no other houses around me) and sat 5 secs and then drove off. So missed out on something for party which kids were promised at the party. I have video footage with registration, let's see how they deny this! They obviously parked up for tracking purposes on the van but didn't get out. I'm a business also, won't be using these!!! Avoid they are not credible!

   almost 3 years ago
3. Kaths “Kates” ★☆☆☆☆

   Said my parcel had been delivered, but no parcel delivered to me. Whilst on the phone to find out where my parcel was, a person came with my parcel to say left at the front of her property which had a different number and postcode to my property. Really not good enough as my address was clear on the label

   almost 3 years ago

1. Per Brandt ★☆☆☆☆

   Tracking says delivery attempt was made and card left but no card left leaving me to believe there was no attempted delivery!? Upon a failed delivery to my house PF usually leave my parcels at my local Post Office 1 mile away but my parcels have gone back to depot this time for some reason?? Wanted to collect today from your N-u-L Depot which is an inconvenient 15 miles away but only to be told that this is not possible because of strike action! Your service is getting worse by the day and I now put you on par with EVRi! Update! Went to collect the 2 x parcels from the PF Depot as arranged only to be told that they had been put on a van for delivery! Not happy and the bloke there got the full brunt of my frustrations for wasting my time and fuel for another 30 mile round trip! Went back home to find that only one of the two parcels had been delivered and the other one is now "lost" it seems?? You couldn't make it up really!!??

   almost 3 years ago
2. Damien King ★☆☆☆☆

   Parcelforce Stoke. Awful company and poorly ran. First time using the service and paid for my parcel to be delivered next day. Didn’t receive my parcel. Had no message to say I wasn’t receiving my parcel. Took work off to receive. Love tracking showed driver (George) was round the corner from my house 3 hours before my rough time of delivery. Had no help when calling the company. Will never use again.

   almost 3 years ago
3. Gavin Pearce ★☆☆☆☆

   Diabolical. Tracking says delivery attempted but the deliverer couldn't even be bothered to leave a card as they are supposed to do telling me what's happened to my parcel. Had to phone national customer services line and spend ages dodging automated responses in order to find out where it was. Apparently the next day re-delivery will take place.... in 3 days time! Happy strike day Royal Mail / Parcel Force..... useless!

   almost 3 years ago

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