Boox Portsmouth

Reviews

1. Yasmin Amer ★★☆☆☆

   I think I have previously rated Boox as a 5/5 having been a customer of theirs for a good few years, for the purpose of tax returns/self assessment. Unfortunately in the tax year 2020/21, I found the service to be slow, depersonalised with very poor communication. I still persisted and got the tax return filed but found I was chasing up and what should have taken weeks, took months with very little attempt from Boox to apologise. I have now switched to a local accountants which is more expensive but worth it. I notice a lot of positive reviews here are by former/current employees of Boox. Please work on rectifying the issues and I would consider using you again. A customer shouldn't have to correct errors and chase endlessly.

   almost 4 years ago
2. Andrew Mawson ★★★☆☆

   I've been with Boox for 10 years. On the plus side you can always call them up and speak to them and they are nice enough. But they can be slow and do the bare minimum and have to be pushed along, sometimes leaving VAT/Tax submissions to the very last week when they have had many weeks or months to do so. I'd say they seem to be in decline the since before the pandemic. I am attempting to close my company which they said would take 3 months, it is now 8 months later and they just say they are processing it. Not awful but could much much better.

   almost 4 years ago
3. Steve Teague ★☆☆☆☆

   I’ve been with Boox for 6+ years and seem the service deteriorate to what is now a totally unacceptable level. Over the past year I have on several occassions had to request the same info/actions multiple times before someone undertakes the request. I decided to leave when I asked for the same thing 3/4 times over 2 months and the task was left I acknowledged and not completed. Terrible service and a real organisational mess of a company. Furthermore, they offer zero help as an accountant. Staff are generally inexperienced and lacking in knowledge, care and competency.

   almost 4 years ago

1. Hank Thomas ★★★★★

   We have been using Boox since we first setup our company last year. They have been very responsive since then and helped a lot to us. We directly worked with Boox and they were very helpful.

   almost 4 years ago
2. Thomas Li ★☆☆☆☆

   Terrible service that has been in decline for about five years, starting with missing filing deadlines for VAT and on other times requesting approval for fillings on the deadline day. They typically take 1 - 2 weeks to respond to even basic queries and their staff often provide incorrect and conflicting advice. They are a very poor company who appear to have zero focus on quality, customer service or delivering accurate accountancy services. Edit Delete Share

   almost 4 years ago
3. Anni Vendelin ★★★★★

   So far i have had really good experience with BOOX. They are quick responding on emails and provide great support also over the phone. When ever i have had any issues they have been patient and gone through all the processes with me.

   more 7 years ago

1. Jamie Hooper ★★☆☆☆

   I wanted to use Boox as they were local instead of Crunch but the two reviews were odd it's way less than others and he reviews are easier to get then good ones. When I looked abit further both the reviews are by people that were employed by Boox, seems like blatant self promotion on Google reviews and has really turned me away :( I am unsure about the more recent as dates don't line up but the first was interim head of marketing so 2 stars about evens that.

   more 7 years ago

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