Tv repairs BDS Milton Keynes, Hanslope

Reviews

1. Narcisa Margean ★☆☆☆☆

   Very disappointing experience with this repair team. The representative ( Adele )who contacted me was extremely rude and unprofessional — laughing while speaking to me, interrupting, and refusing to listen. I was contacted through WhatsApp and asked to send pictures of my TV, while being told to ignore the appointment I had already booked through D&Ggeneral system. I questioned how they could know what parts to order without inspecting the TV, but instead of providing clarification, they insisted on collecting the TV within an hour. When I refused without proper confirmation, they cancelled my original appointment without notifying me — no email, no message, nothing. Overall, very poor communication and customer service. I would not recommend this company based on my experience.

   almost 9 months ago
2. Shyam Samant ★☆☆☆☆

   Absolutely terrible company to say the least. Took our TV, which was in perfectly new condition, for repair via John Lewis and returned it in heinous condition with scratches and damage all over the screen, frame, and body of the TV which is worth thousands. This was disputed with John Lewis and the BDS, but BDS were adamant they didn’t cause the damage even though they did. Even with photographic evidence of TV before and after BDS repair, they are still lying through their teeth to save their so called reputation. BDS are unresponsive, uncooperative, unwilling to help out, liars, and unreliable. Never respond to calls or emails in a timely manner. Please avoid this company like the plague otherwise your expensive goods will be returned in worse condition with damage all over. I would give 0 stars but this isn’t possible.

   almost 2 years ago
3. Barbara Homian ★★★★★

   Very fast and amazing service Alex came to collect my tv last week Thursday and the tv was ready on Friday to be returned to me this past Wednesday. The lady who answers the phone always also is amazing she gave my instructions to Alex and he followed them to the letter. I’m really pleased with them and the amazing job on my Tv. Thank you guys

   almost 3 years ago

1. Jordan Trew ★★☆☆☆

   Just got off the phone asking a lady for a price range on a screen repair for my 42 inch smart TV. Refused to tell me and kept insisting it was not 'economically viable'. As I appreciate the advice, I really want my screen fixed so them telling me the quote would have helped me do so (whether it was economically a good idea or not - id like to make that decision). After 6 more times of insisting 'it just isn't worth it' I was eventually asked what the make is, I told her and was then told its out of stock. I asked again for a quote regardless if its in stock (id be happy to wait for in stock).. I eventually got a quote of 300-600. I thanked her and was abruptly hung up on stating 'for goodness sake' as she hung up. I'm probably going to look elsewhere to have my screen fixed.

   almost 3 years ago
2. Humza Amjad ★★★★★

   Absolutely amazing experience with these guys. I damaged my TV which I got from John Lewis and I was insured under Domistic & General. The service I received from BDS was fantasic. They collected my TV and within a week they repaired my cracked TV. I cannot fault their service. Keep up the good work!

   almost 3 years ago
3. John ★★★★★

   Good service, collected my telly and delivered it back in full working order, what more would you want, the lady on reception taking and making the calls couldn't have been more helpful, top job, thank you

   almost 3 years ago

1. Austin Sugarman ★★☆☆☆

   They have my Samsung TV which is covered by a Domestic & General warranty. Despite telling me 1 week ago that the repair would be completed shortly I have heard nothing more and cannot get a response from them. Their telephone number always goes to voicemail and they ignore my emails. Not sure what to do now but will probably go to their premises and see if they actually exist!!! UPDATE: I have now received an email and hopefully I will now be kept informed as to how the repair is progressing!

   almost 4 years ago
2. Tony Marquis ★★★★★

   Initially I thought they were slow in replying to my voice messages but after speaking with the young lady, I realised that in fact they are a good company. Living alone (and more so with this virus pandemic), my TV is all I have to keep in touch with the outside world and not having my TV right now is frustrating. My Samsung TV has a problem with the USB and suddenly stopped showing content from my external drive. Speaking with the lady today, she was kind enough to offer to have a TV dropped off to me to loan while I am waiting for a new USB board to be replaced. I very much appreciate this kind gesture. Many thanks to BDS Audio (Milton Keynes)

   almost 5 years ago
3. Jason Clare ★☆☆☆☆

   Two months ago, i took my amplifier to them for a repair, i was quoted a two week period to resolve the issue, after 6 weeks of no contact and numerous phone calls to them for an update, there was still no progress. i called to say i would simply come and collect it as we were no further forward and was told it had been repaired, but i was unable to collect it until the end of the week. due to my work commitments i was unable to collect it that week, but indeed picked it up the following week, however when i got it home it was still broken and exactly as id left it, i returned the amplifier immediately, and was told it would be looked at the very next morning, a further 2 weeks passed with again no communication, no apology and complete frustration, subsequent calls to them encountered a voicemail advising to contact via email, so completely frustrated and 8 weeks down the line i complained and asked for a full refund and to collect the amplifier, which i did the next day, the most disappointing aspect was at no time was any of the issues i raised as poor service explained or apologised for. appalling, embarrassing and wholly inadequate.

   more 6 years ago

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