Lovely staff, great swimming pool, sauna, and steam room. The gym is a little small, but other than that, it's great. ALSO, Adam ( 1 of the lifeguards) is a super friendly guy.
I hope that I don't need to terminate my membership. As I've been a member longer than most of the Staff have been working there and definitely longer than the football club has owned the Gym. The Gym suspension process is unclear and I'm NOW refusing to pay again, time as well as money, for something that should be Straightforward. I don't appreciate being Spoken to in a way that makes me feel uncomfortable. Please Organ Grinder Help me with your Staff
I joined just over a year ago following encouragement from a friend member. I had been out of work for six months and due to my previous employment and other factors, my mental health was pretty bashed. My physical health will always need working on. My friend gave me a guest pass and after the first visit I joined. The reasons being as follows :- A warm and genuine welcome ( no prejudging on size, age etc) Wonderful facilities which are always clean or being cleaned. Great and inclusive classes with wonderful staff ( May I please highlight Bev specifically), so encouraging and good fun. The generic and demographic mix of members. ( Everyone fits in). I can honestly say my mental health, self worth and self esteem plus some physical changes and benefits were restored, and that is all credit to your staff and wonderful facilities. Re classes. They are very popular so it pays to book ahead as far as you can. Even trying to book early they are sometimes full but there is a waiting list system which helps. The pool is fairly small and sometimes overcrowded, it just depends on the time of day. Gym facilities are great and you can book an induction session to get you going or book mentoring sessions. With various membership options, like rolling monthly membership you are not tied into a yearly contract.
Really this gym is massively let down by the unavailability of classes. For the last year members have repeatedly fed back how difficult it is to get places on classes, particularly the wellness classes. It’s never been resolved and I regularly go many weeks unable to get one a class. If you like the gym floor, this gym is fine. If you’re after classes, go elsewhere as here is a waste of money.
Took my son to his first swimming lesson on 25th Feb, receptionist was very efficient and friendly and facilities were very new and clean. The swimming teacher was also very friendly and my son warmed to her immediately which is saying something for him! Overall it was a very positive experience of a very lovely leisure centre.
AVOID AT ALL COSTS. Worst experience I've ever had at a health center. I was mis-sold a membership as I was told the facilities could accommodate my medical/disability needs. When attending the the class. It was not suitable and didnt support my medical needs as promised and i was unable to use the facilities. I was given false information. I was then treatened that I had to make the monthly payments even though they admitted the membership was mis-sold. Very dishonest company. They even threatened that if i didnt pay they would send a debt collecting agency to recover costs. There are far better health centers to join in portsmouth as ive now discovered that are honest and helpful without the rude threatening staff that has better facilities that can accomadate disabilities and are much cheaper. I recommend going anywhere but Pompey Health and Fitness center. AVOID AT ALL COSTS.
I often use the swimming pool at the club and I love them! The pool is warm and kept to a very high standard. The changing rooms are always spotless and the staff are very helpful and friendly! They offer great classes for children learning to swim also. Would highly recommend
I would like to mention that this gym is by far the best gym to go to and the staff there are also exceptional. I would particularly like to mention that Julia one of the staff members who is a lifeguard was very kind and helpful, was very approachable in a situation and helped and assisted me with whatever I asked her for promptly. I would definitely give her a five star review.
I have been at this gym (when it was Roko) for over a year and just cancelled my membership. It was a good gym, very underwhelming classes but overall nothing to complain about. They just underwent a refurbishment of the gym and the customer service during this month of closure has been absolutely shocking. They tried to charge a £5 fee to suspend my membership when it was closed, to which I sent several emails protesting against and were all ignored, instead responded to with generic blanket emails which weren’t even relevant to what I’d been saying. They did at least not charge me that, however I have since also sent emails about cancelling my membership since I wasn’t happy about the customer service, which also were ignored and answered with generic irrelevant replies! The lack of response and customer service has been really shocking and everyone I know who attends is having a similar experience, you expect more considering the cost of this gym. It’s unprofessional.
The Gym is nice, good ambient and lots of space. there is lots of Fitness Equipment such treadmills and so on. You also can Swim or play Squash. It all depends of your use actually , the prices are around 39 quid per month on 12 months contract and if you need to cancel you need to give them 3 months notice what is not so good. about the equipment they are new and well maintained I just do not give them 5 stars because I thinks they could provide more Equipment Variety instead of those treadmills that no one uses. But is a good place to workout . Plenty of shower area and toilet space. the pool is good and not too busy.
Pompey Health & Fitness Club is located at 442 Copnor Rd, Hilsea, Portsmouth PO3 5EW, UK
You can contact Pompey Health & Fitness Club at +44 23 9265 1400
You can find directions to Pompey Health & Fitness Club by following this map link