Used vezu all the time it been a good taxi firm Until today we got into the taxi and it cost 8.30 before we started when it normally only starts at 5.50 our trip cost way over the norm Not happy at all
Booked a taxi for 3.15am pick up to meet up with a coach for onward journey to Southampton for 4am. Thought this would be plenty of time. Rang at 3.15, man on phone said driver was ‘just dropping someone else off’ and would be with me shortly. Rang again at 3.30, man again said there was a mix up and my driver was on his way. After numerous phone calls The taxi finally turned up at 3.40am!!!! I be will NOT be using VEEZU again, I hate to think what would have happened if we’d missed our connecting coach!!!!
I booked an airport transfer to Gatwick with Drive on 08/08/2025 and had a very upsetting experience. I filled out all the details on their website accurately—including number of passengers and luggage—and was quoted £300 for "any vehicle." I have screenshots confirming this fixed quote. During the journey, we asked the driver for a quick stop at a service station. Instead of parking in one of the many suitable spaces, he parked in an inappropriate area, and while we were inside briefly, he called and rudely told us to hurry up—despite us saying beforehand we’d be quick and even offering him food or drink. He hung up on me mid-call. When we arrived at Gatwick, the driver told us we now owed £450—£150 more than quoted. When I questioned this, he became increasingly rude, sighing, tutting, rolling his eyes, and calling someone from the company while I was already speaking to a Drive representative on the phone. He aggressively kept pushing his phone in my face even after I asked him to stop. He claimed the extra charge was due to the short stop and said he had another job waiting, which didn’t seem believable given the potential length of our trip. In the end, I had no choice but to pay the full £450 because Drive told me I should have called to book, instead of using the online form—the very first option they provide. This suggests their website quotes are unreliable and misleading. The driver’s aggressive attitude—especially toward a group of 20-year-old girls—was completely unacceptable. One of our group suffers from severe anxiety, and this experience was incredibly distressing and unsettling, especially when we had done everything possible to be polite and cooperative. Overall, this experience was extremely disappointing, both due to the incorrect pricing and the unprofessional, aggressive behaviour we faced. I do not recommend Drive to anyone looking for reliable or respectful airport transfers.
What a shambles. On an important family occasion, the car did not arrive. Told a few more mins. Lie. Told again. Another lie. Spoke to controller, stern but polite with her, she hung up on me. I complained to Drive, took three efforts to get a reply. They listened to recording and agreed I was not out of line, offered nothing more than empty words apology. I used to work in this industry and I'd be mortified if my clients were treated this way. Avoid Drive. I have used their competition since and they have been perfect.
I've stopped using Drive. Last journey the driver phone didn't work. Had no local knowledge and tried to keep my mother in the car whilst he rang the office to check the price on her own at the end of the trip even though we told him repeatedly what it usually was. We had being doing repeat hospital journeys so knew the cost £15. Genuinely did not feel safe or comfortable and after the stress of a loved one in hospital you do not need this travelling home
Great system! Phone booking answered quickly. Car turned up on time. Easy payment online. Friendliest driver - will use again!
I've used your firm for a number of years. I can say in honesty haven't had one driver that has been rude or didn't like. Always have a laugh. I wouldn't use any other taxi firm. X
I can not remember the amount of times I’ve pre booked this company to be waiting forever for a driver to be assigned, It’s a joke. I end up cancelling and getting a lift of friends or family. If the greedy firms stop charging so much on running in fees and let the divers earn a decent wage before all their expenses we might have more drivers on the road. Drivers can pick and choose their jobs so if you need a last minute lift a couple of miles then forget it.
Terrible company who employ drivers that follow a satnav yet still go to the wrong location and tell me I gave the wrong address even though it is confirmed by text? Not to mention his disgusting attitude on the phone. Shambles.
What an absolute disgrace if a company. I pre booked a taxi and after multiple calls to the head office I was told we are allocating me a driver. 30 mins later they eventually told me that they were unable to fulfil their appointment. This company are any absolute joke. How you think you can operate as a reputable public service is beyond me. Please take my advice and do not use this service, the sooner these jokers are out of business the better. They’re a disgrace.
Drive Hull Taxi is located at 432 Marfleet Ln, Hull HU9 3NA, UK
You can contact Drive Hull Taxi at +44 1482 706706
You can find directions to Drive Hull Taxi by following this map link