Terrible service, I was in for my delivery of iv fluid that I needed, I have 6 dogs they didn't bark, no knock but got card through door, I phoned them yes it's Friday, but they can't deliver till Monday, disgusting service
Wouldn't even give one star! Awful delivery service. Parcel was meant to arrive on a certain day by 4.30 that day I rang and they said it was one stop away, it never turned up so the next morning I rang they said it will be that afternoon , once again never turned up. Ended up ringing telling them to just send back to seller and I'll get my refund. Had to go out and purchase the item somewhere els as I needed it.
Drivers attitude disgusting I am disabled was upstairs at home alone when he came i opened bathroom window and explained I'm disabled and home alone so could he pls Take it next door he said no I'll just leave it on the door step i said pls don't leave it in full view of the street pls give me 5 mins to get down as I am disabled and it takes me a while he mumbled something i couldn't hear so I got down as quickly as I could as I got to the door my phone went off saying we tried to deliver your parcel but nobody home pls arrange redeliver!!! If he'd just given me time to get to the door instead of being horrible!!!
I am writing to express my dissatisfaction with my recent order of pork meat with an ice pack to keep it cool. I placed the order with the expectation that it would be delivered promptly and in good condition. Unfortunately, this was not the case. After the allotted delivery time had passed, I contacted customer service to inquire about the status of my order. I was told that the driver was only six deliveries away and that my order would be delivered soon. However, after an hour had passed, I called again to inquire about the delay, and I was informed that the driver had run out of time for delivery and had to start collecting before businesses shut. I was shocked that I was not informed of this earlier, as it would have saved me the inconvenience of waiting for an order that was not going to arrive. The next day, the order was delivered, but the meat pack felt warm and the ice had melted. This was not acceptable, as the order was supposed to be delivered with an ice pack to keep it cool. I was extremely disappointed with the quality of the product and the service I received. I am very disappointed with my experience with your company and I hope that this matter will be addressed. I expect a full refund for my order, as it did not meet my expectations. I also expect that in the future, your company will inform customers of any issues with their orders in a timely and transparent manner. Additionally, I would like to express my frustration with the fact that the delay caused a total waste of my afternoon. I had to cancel my plans and spend six hours waiting for an order that ultimately did not arrive. As you can imagine, I was extremely angry and disappointed with this situation. I hope that your company takes this complaint seriously and takes steps to improve its customer service and delivery procedures. I look forward to hearing back from you regarding my refund and any steps that will be taken to prevent similar incidents from happening in the future.
Driver refused to ring the doorbell, when asked why, I was told it takes too long and they don’t have to. I’ve missed many parcels due to people knocking and not using the bell on the porch due to double doors.
Ordered a 8k tv the first one they smashed the second one I had to ring the office to see where it was when they told me someone had spilt liquid on it in the warehouse and when I asked what was happening the answer was 'you're not getting getting it today I tell you that' I then had to ring the supplier myself. Fortunately on the third occasion they didn't manage to demolish my order
Diabolical service. Frequently get deliveries from this company, never a problem with stairs to the top floor offices. Today there was a bigger delivery than usual and the delivery was not made... instead a card left and told over the phone driver not insured to walk up the stairs with or without delivery. Ridiculous. I can't imagine many places without stairs. Customer service equally as bad, had no answer but the standard 'they followed procedure and they are not insured to walk upstairs' - ignorant and unhelpful. Avoid using if you need to make a delivery up any stairs.
Ive used the services of A P C overnight once and can't really complain about anything, parcels were fine (slight damage but nothing to say it was their fault). Helpful chap on the front desk. It was a nightmare to find though!! Other than that though there's nothing much more to say.. Three stars is about average, if I could give them three and a half I think that would be better score.
Ive given one star as had no choice-they dont deserve any!! Absolute terrible service and after care service. Would never use these again!!!! They managed to lose two flightcases the size of a kitchen unit and could not track them down after many emails from me over a three week period. Their answer was to put them in for a claim!! You cannot speak to anyone to deal with anything. I made one call to the local company that picked the cases up and they told me they had them!! I complained and got my money back with no apology. The guys in the Hull office were very helpful!
A P C Overnight is located at 5 Burma Dr, Marfleet Ln, Hull HU9 5SD, UK
You can contact A P C Overnight at +44 1482 327070
You can find directions to A P C Overnight by following this map link