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Reviews

1. Katie Frew ★☆☆☆☆

   Waiting times are to long! Very disorganised and blames the clients for their disorganisation. I’ve just previously been on the phone regarding appointment that they have mixed up. I was told I had an appointment on the 11th and will receive a text message with the time and date To discover they haven’t updated anything or updated my phone number. I’ve been blamed for this and told I have to go back on the waiting list and pay upfront. Also let me add they charge you £55 and if you go with a private company you’ll have a session for £75 That you will not be penalised for if they do anything wrong. Or be on a stupidly long waiting list with random appointments! A very disorganised company which is not helpful for clients especially clients that are struggling in relationships or with mental health, that need structure and time to organise themselves to the appointments it’s very unfair and unrealistic on the clients. I received a random phone call a day before the appointment asking if one of us can get there and we tried but unfortunately we was very busy so we missed the appointment. Fancy having appointment and a therapy session which is a very delicate situation just randomly thrown at you. And then the second appointment gets messed up because the person doesn’t take the details correctly, and I’m to be blamed and punished by being stuck back on the waiting list. The receptionist asked me if I wanted to speak to the manager and I was put on hold and I was on hold for sure, And I thought to myself do I really want to share my problems with the company that simply does not care? And I’m paying? Very bizarre behaviour!

   1 year ago
2. Beat Eli ★★☆☆☆

   The actual charity is fine and supportive, charity shop in Anlaby Common is very unfriendly, which is a shame.

   more 6 years ago
3. Paul Wilson ★★★★★

   Polite staff

   more 8 years ago

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