1st Locate UK Financial Service in Colton, Leeds

Reviews

1. SRG GK ★☆☆☆☆

   This is an absolutely disgraceful company, whose conduct should be investigated by the Financial Conduct Authority and Action Fraud UK. They wrote to a Director (aged 86) at his home address (not the companys registered office) claiming on behalf of Octopus Energy that sums were owed for Electricity Usage incurred after July 2025. Despite being notified with supporting evidence the property was sold in 2019, they continued to write issuing threatening letters.

   almost 9 months ago
2. Chris G. ★☆☆☆☆

   LCS (1st Locate) sent me a bill claiming my company owed EDF Energy, but the account number, name, and billing period were completely unrelated to us. I emailed them immediately with proof, but they ignored my message and later sent another threatening “pending litigation” letter. Their communication is chaotic, careless, and unprofessional. Keep every record if you ever have to deal with them.

   almost 9 months ago
3. Thomas bennett ★☆☆☆☆

   These guys have been harassing my grandfather for a mistraced debt (for energy bills relating to a property he has never lived in or owned). They will not leave him alone even after providing proof, and his health is now suffering from all the harassment and calls.

   almost 11 months ago

1. Landlocked Surfer ★★☆☆☆

   ADVICE FOR ANYONE CONTACTED BY THEM AT THE BOTTOM They contacted me regarding an historical Electricity debt. They initially tried to bill me for a large amount based on predicted and unverified meter readings. When I sent them actual evidence of a much lower final meter reading, they again requested the same information. Eventually, they accepted it and rebilled me. Each time someone contacts you it's a different person, so noone really appears to have oversight of what's going on. Anyway, my advice to anyone who has been contacted by them is to ASK FOR PROOF OF DEBT (don't just accept their letter - ask for bills / meter readings / whatever is relevant. They legally have to provide this. And if it seems wrong IMMEDIATELY DISPUTE THE BILL and ask for the account to be put on hold while it is investigating (they have to do this). Ask ChatGPT to help you with this. Copy/paste the full letter from them into ChatGPT and ask it for advice. It can tell you what to do and draft reply emails. Don't be intimidated into paying them straight away, especially if you think they have made a mistake.

   1 year ago
2. Sean McDonald ★★★★★

   Nabeel - what a great guy he is. Say what you like about these companies - i was bricking it ring them have 3 accounts with owing money from HMRC Nabeel is the nocest person i think i have spoken to on the phone and a pleasure at keeping me from getting overwhelmed. Such a good good guy and brilliant at his job, willing to work with me to get the best payment plan. Really easy to do - dont know why i was worried. There is a slight delay on the calls sometimes, so dont think they are being rude. Hope they didnt think i was. Good luck with the house Nabeel and with the newborn baby. Respect mate

   1 year ago
3. Lina Butler ★☆☆☆☆

   Also run under the name LCS. British Gas keeps trying to collect fees for the period before I moved to the property. After multiple chats and their reassurances that it will stop they have now forwarded the unpaid fees by previous tenant (or agency) to LCS who started an investigation. After following instructions in the letter stating that I'm not responsible for this, the agent named Dom was extremely rude. No explanations, no apologies, one sentence replies. He told me he will stop the letters. They better do because I'm sick of this harassment.

   almost 3 years ago

1. Angharad Isaac ★☆☆☆☆

   I am reporting this business to Action Fraud, the Financial Ombudsman and the ICO today. They took money from my bank account and despite my bank putting a stop to them taking money and reimbursing me they attempted to take money again today. They are also using personal data without consent. Please be aware this is an extremely unprofessional business and everyone needs to know that they are committing criminal offences on a daily basis.

   almost 3 years ago
2. Sandeep Basra ★☆☆☆☆

   I have struggled to resolve a payment issue whilst contacting OVO/ SSE because First Locate took my money when I paid back in May 2021 (I have the bank screenshot to prove it which I will add to this review tomorrow) but never gave them the money. Also even though the SSE account was in my name, I never used their electricity so that's just clear fraud (so SSE are also no better either). Hey must have allowed my first tenant to open up an account under the landlord's name (me) even though it should have been opened under her account and now they won't answer me or help me unless I can confirm her account details which I don't have (that's fraud by the way) so I'm being chased up about money I paid but no one (nor First Locate nor OVO or SSE) will help me. So again I set my alarm for 8 am to call and get to the bottom of this (I've spent over six hours trying to resolve this).

   almost 3 years ago
3. Samir Pipalia ★☆☆☆☆

   I have issued a notice for compensation to LCS for harassment for something I never owed in the first place and plan to take them to small claims court in 14 days. I have issued a notice. We need more people to take them to court for scamming us.

   almost 4 years ago

1. Jason Green ★☆☆☆☆

   This is bunch of scammers, we live in the USA and last Tuesday Night/Weds Morning there were 3 charges attempted by this company, with the 3rd one going through for over 3000 USD. We have contacted the bank and have filed a police report against this company for their fraud. We will also be retaining the services of our attorney if this issue is not settled immediately.

   almost 4 years ago

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