Auto Windscreens Car Repair Garage in Stoke-on-Trent

Reviews

1. Tommy Cross ★☆☆☆☆

   Extremely Disappointed with Auto Windscreens – Avoid. I had a deeply frustrating and unacceptable experience with Auto Windscreens. Initially booked via my insurance company as their preferred partner to replace my windscreen. Expecting a straightforward process - Instead, they completely mishandled the installation. During the fitting, their technician broke the new windscreen - leaving a huge top to bottom crack and two subsequent large fractures at eyeline. From that point on, the situation only worsened. Despite this being entirely their fault, they refused to take any responsibility, leaving me without a functioning vehicle for seven days. Throughout maintaining that the vehicle is in a roadworthy condition and perfectly legal to drive! There was no compensation offered, no courtesy vehicle, and no meaningful communication or updates during that time. I am now effectively stranded without any support, and their customer service was dismissive and unhelpful throughout. This level of negligence and lack of accountability is unacceptable. I would strongly advise anyone to think twice before using Auto Windscreens. A company that damages your vehicle, takes no responsibility, and offers zero support afterward is not one that deserves your business.

   1 year ago
2. Paul Mason ★★★★★

   The 2 guys who have just replaced my rear window on my Seat Leon, Craig and Conrad did an amazing job, they were polite, did a thorough job, cleaned up, all in next to no time and l cannot thank them enough. Well done guys.

   1 year ago
3. Barron Wright ★★★★★

   Did take a while to get an appointment. Had to wait 2 weeks, but on the day the lads quickly sorted the screen. And even repaired the panel gap under the windscreen (which hadn't been properly installed by a previous big name windscreen company leaving an inch gap below the screen!?)

   almost 3 years ago

1. Leila Boulakhras ★★★★☆

   Really easy company to deal with. Good communication and easy to book and change appointment if necessary. I was running slightly late as it was a bit difficult to find using the postcode on google maps but they were very understanding and had a technician call to give me directions. When I arrived i handed over my keys and waited in the nice heated waiting room with a tv. Very comfortable. Sadly the complimentary hot drink machine was out of order which hopefully they will fix soon as this would be nice to have during the wait that is the only reason I gave 4 stars rather than 5. My windscreen was replaced quicker than expected which was great. Only waited about 45 minutes instead of the 90 minutes I expected. Customer toilets available and really friendly staff. Very happy with my new windscreen and all rain sensors working. Thank you auto windscreens stoke for a fantastic job. I would recommend and definitely use again if needed.

   almost 3 years ago
2. Gary Lawson ★☆☆☆☆

   Left my vehicle unsafe. Pillar covers came off on motorway and rain/light sensor inoperable. They came back out and argued that it was fine. CCTV sent to head office.

   almost 3 years ago
3. WILLIAM CLARKE ★★★★★

   Quick service by two very experinced fitters. I would highly recommend

   almost 3 years ago

1. Chinedum Ekwenugo ★★★★☆

   Good customer service, short wait period. It was nice doing business with them

   almost 3 years ago
2. Kev Hewitt ★★★★☆

   Asked if I was available to come in earlier than planned, as slots were available. Staff friendly, informative and helpful. Bonus of a free coffee machine - that isn't working Would have been 5 stars

   almost 3 years ago

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