📍 Address: 2-3 Tipping Street, Stafford ST16 2LL, United Kingdom
📞 Phone: +44 1782 711651
Useless, I want help with my depression and can't get it. They keep referring me back to an alcohol support service who I don't need to use as I'm 5 months sober. They want you to attempt suicide before they will help you
Discrimination experienced and severely shortfallen and let down. I'm white and middle aged and male. I'm not an asylum seeker or refugee but been in the UK all my life. How come the treatment is so bad towards people like me? Men with mental health issues STILL UNDERMINED
It’s very difficult and sometimes rare to find a counsellor/ therapist who is the right fit. However I feel that the lady I was booked with was just who I needed for support at that time. I had my sessions with Claire Norbury (I hope she doesn’t mind me mentioning her name on here), who I’d actually seen for therapy coincidentally 10 years ago and I remember how comfortable she made me feel when I was suffering with severe anxiety following trauma, as a young adult. My recent experience of therapy began again last year with Claire and lasted almost a whole year, I think she tried her best to drag it out as long as possible for me as she knew how much I needed it and how much each session helped me, and also I have physical health conditions which meant I ended up missing a few sessions due to ill health and had to reschedule. Claire was also very understanding and empathetic about this and very patient when we had to reschedule or if I was running a few minutes late. She was just so down to earth and made me feel at ease, I also felt our personalities were a little similar which made a massive difference with understanding each other and communication. I could sometimes also just sit there in the session in complete silence (freezing) and unable to muster up words after off loading details of an event, and it didn’t feel awkward or uncomfortable. I just felt like I was in a safe space and could respond however felt right - silence, crying, blurting a load of words out not making sense, or struggling to get words out, or even sometimes laughing! And occasional humour within the session (when we both felt it was appropriate of course) actually helped ground me in the sessions and didn’t make them feel so wooden or clinical. I’ve had a lot of different complex traumatic experiences that we went through together and I unloaded A LOT. A lot of tears, a lot of deep personal, disturbing events that I went through, sometimes a lot of just rambling! I also have ADHD so obviously on top of everything else sometimes that made it hard to communicate what I wanted to get across and deal with everything just completely scattered in my brain (especially as I’m also unmediated with no support for it). So I want to thank Claire for always listening so intently and with my best interest, helping me digest and process a lot of things that had happened in the past, how it effects me today, how to deal with it going forward. Also helping guide me through the current difficulties I was facing in life as well as past traumas. I felt supported, listened to and validated in every session with Claire, as a therapist but also as a human. Thank you so much for helping me in my healing process. The work you do is invaluable and I am forever grateful. Sorry it’s taken months for me to write this but better late than never! And I also wanted to give hope to others struggling that there are therapists out there who are genuine people and care about you and what they do.
Below par service - ended up using Better Help instead - this department is not fit for service. Having self referred, I heard nothing for 3-weeks, and having called again I was given an hour long consultation, which was long and confusing - far too long for someone in crisis, which I was at that point. I was promised a quick turnaround, yet here I am another 3-weeks later, with no calls or emails. Fortunately, I was able to use Better Help and am on the road to recovery. It's really damaging how low the customer care is with this group.
Recently emailed this company due to their online referral not working. Didn’t acknowledge my email or answer my questions. Ended up calling which the staff , explained calling behalf of patient who has learning difficulties due to the online self referral not working. Which I had emailed In. Staff weren’t very helpful she advised me to go online, which I had explained on the phone I had already done. She didn’t believe me and tried it herself. Then advised me to get the patient to call back who has learning difficulties to do the self referral their self. They would have to engage with the staff when having therapy. Found this comment very insensitive and not unprofessional. Took the world of information off me regarding the patient. Had I know she wouldn’t have assist me I wouldn’t provided her the information I had. She then mentioned report the issue to IT. You would think their online site would be monitored regularly for this sort of things and also make their process more friendly for people who have learning difficulties.
Excellent service. Jake has been extremely helpful with his expertise, but most importantly very understanding and compassionate. A real credit to the service. Thanks a bunch!
Staffordshire And Stoke On Trent Wellbeing Service is located at 2-3 Tipping Street, Stafford ST16 2LL, United Kingdom
You can contact Staffordshire And Stoke On Trent Wellbeing Service at +44 1782 711651
You can find directions to Staffordshire And Stoke On Trent Wellbeing Service by following this map link
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