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Address: Palacefields, Runcorn WA7 2FQ, United Kingdom
Phone: +44 343 777 1344
Website: sportsdirect.com
“The store is large, and organised the same as any sports direct: shoe and textiles and in the textiles its split between gender and age; purpose and then brand. Admittedly the store is over crowded with stock, and it is difficult to manoeuvre a wheelchair at the front. However, if you ask a member of staff (usually there is one at the front) they will move stands for easier access. Stock is placed very high, though self-help hooks are available for customers to use, and usually staff will help you out (if they're available). Unfortunately, like all Sports Directs, it is often under staffed, though Honestly some of the complaints about staff are utterly ridiculous. I've been many times and frequently purchased from the store and staff have always been perfectly polite (where appropriate). If anything staff are only rude when customers are rude to them. I recently witnessed one instance where this one girl stood and listened to a customer's tirade for over fifteen minutes (politely ask him to move after she'd served him, so she could serve others- he didn't) before- nearly in tears- she snapped back that if the customer had a problem with staff he should bring it up with the manager (which clearly she wasn't), and explained that she was not her to be yelled at, for any reason. She indicated who her manager was, and said if the customer now had a problem with her too, then he should also tell the manager. After he left, she turned to the couple in front of me and apologised for both the incident and the wait. When she served me, she did the same and I assured her that it was not a problem. Seriously the biggest problem in this store is OTHER customers, they're usually rude or ignorant and will deliberately cut in or interrupt staff as they are dealing with other people. Best to avoid at peak times as this is usually when the worst customers are in store.”