Pizza Hut Delivery

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Reviews

1. Angel Heart ★★★★★

   I placed an order today and a issue was brought to my attention and at the same time immediately fixed and accounted for. I am so grateful for their willingness to fix the issue and being so prompt with effective communication whilst also amending what had happened. Thank you so much, very appreciated!! Looking forward to ordering again soon!

   almost 2 months ago
2. Alpesh Patel ★☆☆☆☆

   Pizza arrived cold and late. Phoned the store who told me that there was traffic on the way and then started shouting at me. Refused a refund or replacement and told me to put the pizza in the microwave or oven if I wanted it hot.

   almost 3 months ago
3. F Guf ★☆☆☆☆

   Horrible horrible manager working here. Do not order online!! There was an issue as to where my toppings didn’t register and the deal was 4 toppings for free. It ended up being a margarita pizza. I called 3/4 mins after I had ordered and realised. He told me there was nothing he can do about it. He can’t add on the toppings because it had just been put in the oven. I even said I don’t mind if it’s left in longer for the toppings. He had no interest at all. Do not order online from here!!!!

   almost 3 months ago

1. London Bhp ★☆☆☆☆

   Extremely Disappointing Experience – Poor Service & Misleading Information We’re local customers who regularly spend a significant amount at this Wembley branch, but after today’s experience, we’ll be taking our business elsewhere—most likely to Domino’s or any place that values customer service. To start with, the food we received was burnt and had garlic powder on the pizza, which is not suitable for vegetarians according to Pizza Hut’s own website. When we raised this issue over the phone, the staff were completely unaware of this and wrongly insisted it was vegetarian. Worse yet, no one seemed to know who the manager was, and the phone was passed around to multiple employees who couldn’t speak English, making it nearly impossible to explain the situation. Eventually, we were connected to someone named “Ahmed,” who was extremely rude and unprofessional. Instead of offering a replacement, we were told to bring the pizza back ourselves—as if we had nothing better to do—and had the phone hung up on us mid-conversation. This level of disrespect and ignorance, especially regarding dietary needs, is unacceptable. If you’re vegetarian or expect decent food and service for your money, avoid this branch at all costs.

   almost 9 months ago
2. Jaden Grey ★☆☆☆☆

   Its rated 2.7 stars for a reason…here’s my first time experience. I ordered 2 large plant based pizzas. I began eating the plant based margarita however after 2-3 slices the cheese didn’t look or taste like vegan cheese. I immediately called the Pizza Hut shop to explain my concerns, the manager didn’t take it seriously and was brushing it off so i visited the shop in the hope he would take it abit more serious. It was actually worse because when i expressed my concerns to him he couldn’t help himself from smirking while i explained the whole inconvenience of it all. He was so sure it was vegan cheese but when i asked what vegan cheese brand they use i assumed he didn’t know because he very defensively said “why should i tell you?”. He also asked me where i lived as a way to remind that he knows where i live as its now on the system.In the end I asked for a full refund to which him and his minion refused. I assured him this will be escalated and his higher ups will be informed of how he handles customer service - which is key to any restaurant business.

   1 year ago
3. Mohit Patel ★☆☆☆☆

   too slow for ordering and even the staff looks at us and still don’t ask if we wants to order they just keep talking with each other.Never got such a worst experience in ordering a pizza

   almost 3 years ago

1. Sachin ★☆☆☆☆

   Regret ordering pizza from pizza hut wembley, it was one of the worst one, no base sause, oily, no cheese, completely tasteless. Looking at other reviews there is no point of complaining to store.

   almost 3 years ago
2. Margaux Schexnider ★☆☆☆☆

   We ordered 2 pizzas and a side, only one of the two pizzas arrived. When we called to explain the situation, the worker said “sorry nothing we can do” and hung up. We called back, no response, saying they were closed. So now, we have no refund, no pizza, and no one will talk to us.

   almost 3 years ago
3. Shayan Latif ★★★☆☆

   The pizza was delicious, lovely and tasty, but the service was slow and very poor. I waited for a maximum of 30 minutes for the food to come up. And the worst thing is they do not even deliver to my address, so I have to go there with my dad to collect it.

   almost 3 years ago

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