Franco Manca Kingston-Upon-Thames Restaurant in Kingston upon Thames

Reviews

1. Vaibhav Sajgure ★☆☆☆☆

   We chose this place for a special family dinner and it was a total mess from a menu point of view. After we sat down we were told they were out of multiple ingredients and items - chicken, mushrooms, oregano, mozzarella, tiramisu, scotch bonnet chilli, and juices. That’s not “a couple of things,” that’s a big chunk of the menu. We ended up with margheritas across the table because there wasn’t much else left. For a birthday meal, it was really upsetting. The nojitowas the one good thing, but overall we left disappointed and won’t be rushing back.

   almost 9 months ago
2. Roy Scott-Parker ★★★★★

   Lovely Experience at Franco Manca Kingston We had a genuinely lovely time at Franco Manca Kingston. The service truly exceeded all expectations—warm, attentive, and welcoming from start to finish. A special mention to the manager and to our server, Richard, who both went above and beyond to make us feel comfortable and well looked after. The entire team deserves credit for creating such an inviting and positive atmosphere—everyone worked together seamlessly, and it really showed. We also want to acknowledge the chef from Naples, whose passion and authenticity came through in every dish. The food was full of flavour, freshly made, and truly reminiscent of real Italian cooking. From the baked aubergine to the fresh bread and the beautifully made tiramisu, everything was excellent. A wonderful visit overall. Great service, great food, and a brilliant team. We’ll definitely be returning!

   almost 9 months ago
3. Daniel Kidgell ★★★★★

   Arrived unannounced with 7 people and a dog, and they catered with no questions. GM came over to meet the pooch. Maria was super attentive and our fresh, oven-baked pizzas were out in 7 minutes. A brilliant overall experience for a saturday lunch! Will be back.

   almost 10 months ago

1. Sandeep Sehgal ★★★☆☆

   Pizzas were good. Though wish they put a decent amount of salami on a pizza, just 4/5 slices of chorizo is too less on a pizza. Most astonishing was the tiny amount of ice cream served as part of the kids meal. The amount of ice cream served was like a table spoon. Not even a tiny scoop. The ice cream shown in the picture is all that we received.

   almost 11 months ago
2. Shiraz Motors ★☆☆☆☆

   I always look forward to trying new pizzas at Franco Manca, but this time was really disappointing. The new pizza felt like something the chef created for himself, not for everyone — the flavour combination was strange and just didn’t work for me. However, I really appreciated the kind gesture from the manager, who offered us a complimentary garlic bread — that was a nice touch and showed good customer care. Sadly, the pizza itself was still a miss for me, even though the service was friendly.

   almost 11 months ago
3. Giovanni Ponticelli ★★★★★

   My favourite Sunday place, we always have our Pizza here and both me and my wife love it so much. Alessandro is such a great guy and knows how to treat guests to make them feel home. Also I have to say that Nadia knows her job quite well and is always keen on looking after the customers and making sure we always have great time.

   almost 3 years ago

1. Rebecca Knowles ★★★★☆

   I had a nice pizza here today. The restaurant was quite full and I hadn't booked. I was pleased to get a seat and the staff were attentive. I have been to other Franco Manca restaurants so I know their sourdough pizzas are nice. They need a bit more space because it is popular and fills up quickly. There is more room upstairs, however. I was pleased that the waitress asked if I had any dietary restrictions, which I do. I would go back, perhaps with a friend. It's not expensive.

   almost 3 years ago
2. Julija Mitura (Julija Mitura) ★★★★★

   We just had an amazing pizza night at Franco Manco Kingston Upon Thames branch. Pizzas were served super quickly, very tasty with plenty of filing. Nice relaxing atmosphere.

   almost 3 years ago
3. Tim Husain ★★★★☆

   Nice new restaurant in Kingston. Food is tasty and good quality. Also very reasonable prices. Menu is somewhat limited, only 8 different pizzas. Also service is a bit slow and staff seem fairly inexperienced (but that's an issue everywhere at the moment). Overall a nice place.

   almost 3 years ago

1. London Guy Travels ★☆☆☆☆

   I went in for a pizza. Let’s be honest the pizza is nice, not the best, not wow, just nice. Do not order the starters, rarely people do there and it looks really awful. The customer service is really bad to awful. The waitress spends more time acting busy rather than helping customers. For £10.94 you will get a better pizza with far better toppings from a chicken shop. You are paying to sit down in a fancy dead quiet library like restaurant. Good News: Really clean, always 80% empty, never packed, no bookings needed. The staff really flirts and talks to customers they really like for at least 10-15 minutes. But if they don’t like you, they will avoid you at every cost and you will notice that. You can sit there undisturbed for at least 30-45 minutes and get work done, no one will bother you at your table. It's literally a free library at the beginning. Massive upstairs seating. Bad News: The waiter in the black t-shirt is truly hopeless. I asked him where is the toilet, he told me to ask the other staff member by pointing at them, as if explaining indirectly go away. I went to ask the staff, she told me she was busy as she pressed away at the till and carried on talking to her colleague. I found my own way to the toilet. The manager in the fancy shirt will take 10-20 minutes to find a card machine for you to pay for the pizza. The key word is when he says one moment, that gives you a free 25 minutes to sit, chill, play games, kill time, or wait around, or use the toilet and have a walk. The manager took super long just to bring a card machine to you. It's really not hard to eat a pizza and get up, leave and not pay. I would not recommend that but none of the staff will have any idea what's going on. The starters look awful, you can see the waitress cut up the starters and cough into her hands or check her phone many times. I would not recommend the starters. Be prepared if you need anything, get up and chase the customer service, bothering them, around the ground floor to get an answer or to put an order in. Positives; The staff would be great in a game of Hide, clean and seek. A Great place to work in silence like a chilled vibey library. Literally, no one will bother you. The staff are great at cleaning knives and chatting in the back. You get great cardio because To order, you have to chase them up. To pay, you have to chase them up. The pizza takes 20-30 minutes to get to you. The staff take about 20-30 minutes to serve you. Please don’t give them a tough order, because they really can’t handle that. If you want to pay, you have to again get off your seat and chase down to pay. They will say one moment, it's a lie, Great place to work, if you want a chilled out job. Great place to study or when you need silence. Nice pizza. Clean facilities Great place for cardio, or to kill time and chill. I went to the toilet, had a walk around the restaurant. Gave it 25 minutes. Came back. And then you wait for him to bring the card machine. It was 3.45pm on a weekday with about 9 customers. The customer service is really slow and awful. But they are great at cleaning, my god they need to be hired as cleaners. I saw one waiter flirt with a married women whilst spending 25 minutes spraying 1 table. Imagine how much he cares about cleaning that 1 table, then doing that to all the tables. He is hopeless in taking orders, anytime you ask him a question or can i make an order he points at another staff to go to them. However, he is great at flirting with the female customers. Overall, pizza was nice. Not the best, not worth it. By far the worst franco manca restaurant in the chain, mostly let down by the staff not really caring about their jobs. Get a takeaway, if no other pizza shop is open. Do not forget, that Franco manca charges you for an Optional Customer service tip. That's the tip for bringing the food on a plate from the kitchen oven to your table, the water you get for free, and how each knife and fork is polished 20 times, that’s what you are paying for. Overall you can do that yourself.

   almost 4 years ago

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