We ordered duck rice and prawn rice, it looked like they've the rice as standard and just added prawns and chopped a few prawns. No flavour at all. Beef was tasteless
So angry right now just ordered food for takeaway I got home the hair I found in my food is so flipping disgusting I’m appalled I couldn't eat any of it the hair was so long it was wrapped up in my meat I feel so sick the fact that a long hair this length can be in the food makes me wonder about the hygiene of the place The male staff wearing glasses is so rude has no manners or customers service skills I will be returning this food back I’m so angry waste of money terrible service
Definitely doesn't deserve a 3.4 (as of May 27th 2024). Food was excellent, and plated decently. Service was a little heavy handed, and ambience was lacking - but to be fair we were dining on Bank Holiday Monday; we were the only ones eating in. Our server was a young person - likely helping the family who owned the restaurant - we were received efficiently and there were no issues at all with our order. Food was tasty and served piping hot, and our drinks were well chilled but served without ice. The glassware could do with updating, as they showed signs of wear.
I had lunch by myself and with myself I mean that the place was empty! The food was without taste and very oily! Not happy at all!
Food was good but the service was appalling the girl who served us was no more than 16 years old and didn't smile. Then it took ages for her to come over and ask us if we wanted a drink or to order food it felt like we had to get her attention as she was on a computer or phone behind the counter all evening. Even when clearing the starters away didn't even ask if we enjoyed the starters and told me I need to keep my dirty plate for the next course. Didn't ask if we needed another drink even when glass was empty. Wouldn't visit again as comes across as a very unfriendly atmosphere.
I visited the restaurant tonight for dinner and the place was empty at 6.30pm. I ordered my food which arrived promptly, which I ate and then decided to order two more dishes because I was still hungry. The owner then came over and asked me to settle the bill before I'd even received my second serving. I've lived in London 40 years and have never experienced such rudeness. I paid and didn't bother waiting for my other two dishes. It was then 7.30pm and the place was still empty. I now know why and wished I'd looked at the other reviews. Very rude, so future customers are best staying away!
Had take away, the avacado salmon uramaki and sashimi was ok. The spider crab roll uramaki not much crab in it. Have tried the seafood udon before not great, neither was the Singapore fried noodles. The hor d'oeurves are ok so is the sweetcorn chicken soup.
Decor is fairly basic. The place was almost empty on a Sunday early evening. The service was not very attentive considering there was only two tables with customers. The staff knew very little of the food being served and couldn't answer many questions. The food itself was fairly good though. Think I'll stick to just getting take away from this place.
Koi Japanese & Chinese restaurant is located at 27 The Broadway, London NW7 3DA, UK
You can contact Koi Japanese & Chinese restaurant at +44 20 8959 0022
You can find directions to Koi Japanese & Chinese restaurant by following this map link
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